Sr. Associate It Services Management Resume
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SUMMARY:
Highly skilled at creating innovative IS / IT solutions that focus on customer service and organizational success to dramatically drive increased earnings and profits. Successfully developed solutions for the Federal Government, non - profit. Managed and executed projects on schedule and within budget. Developed disaster recovery processes using a hot-site permitting full recovery within minutes, as well as developed disaster recovery processes permitting full recovery at Third party site within 8 hours. Created error recovery capability to eliminate all unplanned outages. Secured major finance system to avert billions of dollars in potential lost business.PROFESSIONAL EXPERIENCE:
Confidential
Sr. Associate IT Services Management
Responsibilities:
- Provide business analysis and systems integration support across a multi-platform 24x7x365 environment.
- Provide systems integration support of multiple HP nonstop production and development products.
- Provide testing, analysis, implementation, and tuning support for new real time anti-fraud applications.
- Provide NonStop SQL/MX database administration support and NonStop OSS support.
- Provide Oracle Golden Gate replication from NonStop SQL/MX to MS SQL Server including setup, design, configuration, and testing support.
- Setup, configure, and test MS SQL Server databases using MS SQL Server Studio.
- Build, test, and verify Automated rolling partitioned tables in MS SQL Server databases that automatically add (switch in) “high” future date range partitions and roll off (switch out) low end old date range partitions.
- Support web GUI frontend internal and external client facing interfaces on Tomcat/Apache servers.
Tandem Systems Administrator
Confidential, Louisville, KY
Responsibilities:
- Provide systems support of multiple HP nonstop production and Development/QA/Certification systems that supported B2C and B2B online real-time applications.
- Supported HP Nonstop Operating System upgrade to G06.28.
- Provide Database and data communications support for production and test environments, including designing and creating several databases.
- Ensure 100% availability during peak periods. Support and implement changes to improve system performance.
- Support implementations of new products and new client environment Pathways.
- Assist with planning of QA, Development, and Certification environments as well as database migration to new NS2000 system.
- Executed a flawless migration from S-series to new blades NB50000, NS2000, and NB24B systems.
- Migrate the X.25 communications client support to new systems.
- Including assisting with defining the network requirements, configuring, and debugging the SWAN2 devices.
- Supported upgrade from old TSM system consoles to new OSM technology.
- Assist with the installation of the system monitor OSM, SIM Insight Remote Support which provides HP with notification of hardware faults and operating system failures.
- Provided support of Golden Gate bi-directional data replication. Implemented SSH and SSL with certificate management.
- Implemented and supported iTp Websphere thin client web interface and Pathway Domains. Implemented, configured and maintained Xypro and Safeguard security on HP Nonstop systems.
Principal and Senior Consultant
Confidential - Maywood, NJ
Responsibilities:
- Provided issues researching, resolution, and reporting to Directors, Vice Presidents, and Senior Vice President (CIO).
- Specialty tools used to automate issue alerts, track problems, research issues and assist in problem resolution included Tapelabs VTS, Gravic's Shadowbase, Openview, & Prognosis.
- Performed operating system support including system tuning, capacity planning, Performed "internal" data replication work at ITI, configuration and installation of ITI Shadowbase.
- Conducted business analysis, requirements definition, analysis, design, development, testing, implementation, and maintenance using TAL, COBOL, SCOBOL, TACL, PATHWAY, non-PATHWAY, supporting single-threaded, multi-threaded, Non-Stop, batch, and online applications.
- Provide IT security implementation and Sarbanes-Oxley audit support for clients including preparation, internal control audit identification, evaluation, documentation, testing, verification of related IT controls, gap analysis, gap remediation and demonstration of effective IT controls.
Tandem Systems Administrator
Confidential, Secaucus, NJ
Responsibilities:
- Supported HP Nonstop Operating System upgrade to G06.28. Addressed system performance, data communications, database, disc space, and application issues. Planned, installed, tested, and implemented multiple major Carecast application software and new product releases for the hospitals including their Clinical Patient Order Entry (CPOE) system, the First Data Bank (FDB) electronic medications database, and the Electronic RxPad online medication prescription application.
- Provided support to vendor products and interfaces on Nonstop Tandem system like Confidential 's ODBC database query and report tool, Confidential 's Laboratory Orders and Results interfaces, GWACS Web NAI and log interface tool, OSS clinical Image storage and retrieval, thin client XML, LCJ Java (Library and Virtual Machine), and ITP WebServer.
- Special project support (address intermittent lost connectivity issue, remote user access to provide complete access to patient care records and laboratory test results for Doctors, remote user printing, FTP down-time reports to client sites providing complete patient medication distribution to hospitals in the event of temporary lost connectivity, specialized label printers for patient medication prescriptions and dietary food / nutrition ). Implemented changes to improve production processing while reducing chronic problems.
- Innovated tools to automate and speed recovery of recurring issues. Improved operational procedures to reduce errors, minimize human intervention, minimize application outage duration, and improve documentation.
- Support testing and preparations for a major roll-out of a nursing hand-held charting and patient care application system.
- Installed and upgraded DSMSCM on all TSM consoles and managed the implementation of Operating System software and IPMs through this utility
Tandem Operating Systems and Operations Manager
Confidential, New York, NY
Responsibilities:
- Provided resource management, budgeted, managed staff, testing, planned and implemented hardware and software upgrades supporting major new products roll-out of our web-based (e-commerce) initiatives.
- Directed business process re-engineering to contain and reduce costs while meeting customer service levels to achieve a NOP of 7.2 Million in a highly competitive market.
- Managed all aspects of daily production processing, providing operating systems, ENSCRIBE and NSSQL database administration, RDF, TMF, data/tele communications, and support for Tandem systems at two major data centers (one operated 24 X7X 365).
- Managed major operating system upgrade and disaster recovery / business continuity planning testing preparations that could be executed without disruption to production environment. Directed software development project for new state-of-the-art TCP/IP product offering.
- Managed corporate IT audits including SAS70, Office Of Thrift Supervision (OTS), and internal audits.
- Averted billions in potential losses, streamlined finance system and secured it against outage / attack.
Confidential, Waldorf, MD
Systems Analyst and Programmer
Responsibilities:
- Systems, Database, & Network Administration - migrations/conversions/upgrades, capacity planning, and performance tuning:
- Improved efficiency over 100% for material tracking sites affecting more than $200 billion in assets by upgrading all software, hardware, and tracking capability.
- Managed technical staff of 8.
- Performed systems administration, operating system support, system tuning, and capacity planning.
- Managed and performed database administration, and network administration, and telecommunications support for multiple systems simultaneously.
- Managed and performed upgrades on 7 geographically distributed systems twice in 18 months dramatically improving system capacity and user response times.
- Managed and performed several hardware, operating system, database, software, and network installations, upgrades, migrations, and conversions for clients in various industries including hospitals, financial services, the federal government (DoD and non-DoD), manufacturing, internet, software vendor, hardware vendor, hotel/casino, airline, and others. Maintained and tuned network of 7 Pathway systems dramatically improving user response time.
- Directed and performed disaster recovery / business continuity planning and testing using RDF hot sites, as well as Sungard remote leased locations. Developed Spooler software. Managed development of Router pathway integration software allowing seamless online user access across multiple mission critical applications. Performed disaster recovery testing / business continuity planning.
- Project manager for systems development, systems tuning, DBMS conversion, software/hardware upgrades, and executed various operating system software installations for multiple Tandem systems.
- Managed IT audit projects, executed compliance audit support services, implemented mission critical IT security, and verified modification results. Innovated INFOSEC security policy and guidelines.
