STATEMENT

I offer rounded technological understanding coupled with a measured approach to interpreting customer need bringing this together to produce solutions which are both cutting edge and beneficial. I am a self-starter quick to learn equally able to work independently while providing support within a team structure when required.

EXPERIENCE

• My main area of focus has been the delivery of technological solutions using BMC Action Request System products V3 through to 7.6 and ITSM 6.x through to 7.6.04 As a result I have gained valuable experience when dealing with both internal and external customers implementing a wide-range of solutions using both ITSM and bespoke add-on ARS development. Main experience gained to date has been working for Blue Chip corporate clients in both consulting analysis and development roles.
• One of my main areas of strength is communication with customers to help them discover best fit solutions working collaboratively to produce desired outcomes within time and financial budgets. Therefore I would like to remain as customer facing as possible

ADDITIONAL INFORMATION

• I am on a 4 week notice period my current OTE salary 54k basic 20 bonus scheme plus a 750 per month car allowance is 73 000 per annum.
• I have my own company set up so I am able to take a Contract role if required. I would be interested in roles in the range 350-500 per day rate.
• I have Basic Security Clearance

Employment History

Confidential

Remedy ITSM Technical Consultant

• Description Managing and developing a small team of ITSM consultants. Remedy ITSM Project Management ITSM Technical Specification development Team Leading. Support Lead for ITSM / Remedy. System Troubleshooting. ITSM System Documentation.
• System analysis and Development using ITSM 7.6.04 / BMC Action Request System 7.6.04. System Architecture analysis.
• Technologies ITSM7.6.04 Service Desk CMDB SLM Incident Management Problem Management Atrium - BMC Remedy 7.5. Remedy Knowledge Management 7.x Performance/Troubleshooting - Mid-Tier SQL Tomcat Apache Windows 2008 Server - MSSQL

Confidential

Remedy ITSM Technical Consultant

• Description Working with customers to produce solutions using the ITSM suite which deliver business goals. Large client base liaising with various team members including reporting and service delivery. Developed streamlined installation method across multiple UNIX container and zonal-based architecture.
• In addition to out of the box implementations developed several bespoke application add-ons to customer specification.
• Technologies ITSM7.6.04 Service Desk CMDB SLM Incident Management Problem Management Atrium - BMC Remedy 7.5. Remedy Knowledge Management 7.x Performance/Troubleshooting - Mid-Tier SQL Tomcat Apache UNIX - Oracle

Confidential

Solution Designer/Trainer

Description Contract role focusing on delivery of outsourced Service Desk utilising Global consolidation concept. Developed bespoke system training material and training course for Bulgarian staff. Solution designed under tight timeframes while supporting the Sales/consulting teams.

Confidential

Remedy ARS Technical Lead

• Description Development and Administration of in-house Remedy systems. System documentation for both operational purposes and end users. Built Remedy CMDB from scratch. Evaluated ITSM product set. Server maintenance troubleshooting problematic production system. Mentoring junior programmers and contractors. Liaison with customer base
• Technologies Remedy V6 - ITSM6 - Mid-Tier Web Services - HTML and JavaScript to interact with Remedy. SQL UNIX - Windows skills Win 2k/XP

Confidential

Technical Consultant Contract Position

• Description Principle contractor delivering an e-bonded helpdesk system for major US Telecoms contract approx value 35 million. Liaising with client/customer at many levels of project. Played major role in establishing XML interface. Also assisted permanent development team with e-mail engine issues amongst others. Developing solution to agreed specifications providing Remedy design support amending specification from a technical understanding perspective.
• Provided Technical Architect role for project team documentation - QA etc.
• Technologies Remedy 6.3 Oracle UNIX XML XML Spy Mid-Tier SQL Panacea

Confidential

Technical Lead

• Description Provided business consultancy for outsource provider main client BT.
• Delivered requirements documentation which was handed to offshore developers to implement. Provided technical guidance to team.

Confidential

Technical Consultant/Software Engineer/Development Team Leader

• Description Development and Administration of in-house Remedy systems 7 in total System documentation for both operational and system management users. Frequent presentations to customer. High pressure customer-facing environment. Built Remedy CMDB from scratch with interface to data collection program.
• Completed Remedy V6.x Administration part 3 course at BMC Remedy.
• Technologies Remedy V4 V6 Application design building testing and Implementation. ITSM Incident modification. ARWeb V4/Mid-Tier Building specific customer interfaces using HTML and JavaScript to interact with Remedy. SQL writing direct SQL in Remedy. Office Interfaces DDE. MicroMuse Netcool Interface to Remedy. Panacea analysis/workflow tool. UNIX. Windows skills Win 2000/XP XML.

Confidential

Technical Consultant

• Description Developed as part of a team and individually several bespoke systems for large clients. Focused mainly on web development using ARWeb JavaScript HTML and general web skills. Gained useful customer facing skills.
• Technologies Remedy 3 to 4 / ARWeb 3 4 / JavaScript / HTML / MS Office Word/Excel / SQL / Windows NT/ Flash

Confidential

Web Developer/Desktop Support

• Description Development of Web Site. Desktop support for Head Office.
• Technologies JavaScript / HTML / MS Office Word/Excel / Windows 95-98 / Window XP

Confidential

Desktop Support

• Description Network support. Application support. Hardware support.
• Technologies HTML / MS Office Word/Excel / Windows 3.11 /95/NT3/98
• Prior to attending College and University I had various lower skilled jobs. Please contact me for further information if required.