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System Analyst Resume

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CAREER SUMMARY:

I am an IT professional with over 15 years of Information Technology experience. I have worked in both small and enterprise level network and system environments. I have extensive experience with the ordering, configuring, imaging, and management of various computer systems and operating systems. I have also built, loaded and maintained a new data center with physical and virtual servers. I have managed a help desk with 4 employees under my supervision. My most recent experience is with Leicabio Systems where I was the point of contact for over 500 employees for IT support as well as planned and implemented the migration of acquired companies to our domain.

SKILLS:

  • Highly proficient using Active Directory for user creation and group policy administration
  • Very experienced troubleshooting hardware and software problems
  • Many years of experience supporting end users at all levels of corporate hierarchy
  • Experienced in supporting both “Fat” and “Thin” clients and Remote Desktop technology.
  • Extensive experience supporting Office 2003, 2007, 2010, 2013, 365
  • Very experienced in supporting Windows 10 and all previous versions of Windows
  • Highly proficient in iPhone and iPad support
  • Experienced installing and configuring SAP and QAD
  • Experienced with configuring Cisco phones
  • The incredible ability to solve problems others have given up on.

PROFESSIONAL EXPERIENCE:

Confidential

System Analyst

Responsibilities:

  • Local resource for all Wintel issues
  • Create and Manage AD environments, adds/changes/migrations
  • Maintain Data Center, Escort vendors
  • Rack and Install new hardware in Data Center
  • Complete all tickets assigned or escalated to me within SLA
  • Tier 3 Support for end users
  • Patch servers and monitor health of servers
  • Virtualize physical servers
  • General IT support and troubleshooting

Confidential

Senior Systems Admin

Responsibilities:

  • Create and update Images for different user roles
  • Create and Manage AD environments, adds/changes/migrations
  • Provide end user support locally for 250+ employees
  • Provide remote support for 200+ users globally
  • Order and repair hardware, laptops and phones
  • Configure Cisco phones
  • Patch servers and monitor health of servers
  • Virtualize physical servers
  • SAP installs and configurations
  • General IT support and troubleshooting

Confidential

Field Service Technician

Responsibilities:

  • Complete daily ticket assignments provided from helpdesk and dispatch
  • Travel to client site locations to solve IT problems
  • Provide Level 2 support for issues escalated from helpdesk
  • Install new hardware for clients: workstations, routers, servers, wireless APs
  • Install, configure or repair software issues for client
  • Ensure the support of multiple client companies in regards to all IT equipment
  • Provide support for medical software such as NextGen and Epic
  • Contact users and coordinate the refreshing of their systems with current equipment
  • Migrate user profiles and data from XP to Windows 7
  • Provide support and guidance to the helpdesk team by completing tickets in their queue
  • Research and document new solutions to long standing problems
  • Test applications for Windows 7 compatibility

Confidential

Tier III support

Responsibilities:

  • Hardware, software, and network Tier III support for 800+ user campus.
  • Organize ticketing system and create standard operating procedures
  • Custom application installs and configurations
  • Complete assigned tickets within time period set from agreed policy
  • Built custom WIM Operating system installs for different department needs
  • Maintained accurate inventory for over 1600 laptop/desktop assets assigned to region

Confidential

Backup Admin

Responsibilities:

  • Managed entire scope of backups and backup appliances for over 10 client companies.
  • Generated daily and weekly reports for all customers.
  • On - call 24/7 to maintain backup integrity and insure all systems are covered.
  • Evaluate different methods and devices for server backups.

Confidential

Service Desk and Backup Admin

Responsibilities:

  • Using Symantec Backup Exec, organized and managed server backups across the network
  • Was responsible for testing in house applications on Windows 7
  • Upgraded XP machines with Windows 7 maintaining user’s profile and files
  • Created department specific images to speed up the build time for new users
  • Created detailed instructions for linking different brands of smart phones using ActiveSync
  • Administrated user/email accounts using Active Directory
  • Created detailed documentation for installing new software in an easy to read, step by step manner

Confidential

Systems Administrator

Responsibilities:

  • In charge of ordering new computer systems and loading them with the company image
  • Created multiple system images, specific to the different responsibilities of the user receiving the computer
  • Fixed both hardware and software issues on multiple types of desktops and laptops
  • Replaced broken hardware in servers and individual user's systems
  • Upgrade/replace XP OS with Windows 7 OS, maintaining user's profile and files
  • Researched and implemented new back up/recovery solutions for the servers
  • Created and administrated active directory accounts, user accounts and email
  • Researched and implemented new imaging software for creating images and deploying new computers
  • Blackberry Enterprise server, created accounts and assisted in setting the user up on their phones
  • Built client and server virtual machines using VMware
  • Responded to helpdesk calls in a timely manner
  • Created detailed documentation for installing new software in an easy to read, step by step manner
  • Created detailed documentation for fixing the multiple computer issues that come up using a ticketing system
  • Responded to any and all computer issues reported to the help desk in a timely manner

Confidential

IT Engineer

Responsibilities:

  • Building, loading, and maintaining a new data center while providing end user support in hardware and software needs
  • Built and cabled a fully operational data center. Technologies used for the build included; Cisco switches, Juniper switches and routers, NetApp Storage system, IBM blade chassis, and F5 service managers
  • Supported both Windows and Mac systems configuring VPS and the router side and on the client side, imaging each computer with the VPN client for hundreds of users
  • Managed and loaded the servers with Windows Server 2003 and 2008, Microsoft Exchange Server 2003 and 2007 in order to support the different sales software used by consolidated businesses under my support
  • Point of contact for ordering, loading, and configuring new end user equipment
  • Managed user accounts and mailboxes for Confidential with over 2000 accounts to date

Confidential

Project IT Analyst

Responsibilities:

  • Led a team in the support of point of sales systems for different retail companies
  • Provided support for the installation of retail computer systems
  • Coordinated communication between multiple vendors to complete projects
  • Prepared detailed reports and log problems/solutions in a web-based database
  • Reviewed and approved time cards for technicians

Confidential

IT Analyst

Responsibilities:

  • Provided computer and network support for the company
  • Managed user accounts and backup of critical systems
  • Provided end user support on Windows systems and retail systems
  • Managed mailbox filters and mailboxes on the Exchange servers

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