Summary

• Experienced in OpenVMS systems management performance tuning capacity planning and upgrading. Reconfigured retired systems to new uses such as development test and Disaster Recovery. Experience in configuring and troubleshooting networked printers. Wrote and managed system and user utilities. Helpdesk solutions for user and development issues.
• OpenVMS Systems Management
• Data Center Operations
• Data Center Supervision
• C Programming
• Capacity Planning
• OpenVMS Performance tuning

PROFESSIONAL EXPERIENCE

Confidential

Business Continuation Services Agent BCS

Managed telephone and Internet hardware support calls for Alpha / Itanium / DL980 systems diagnosed error and console logs determined what parts needed replacement devised an action plan dispatched to Field Service and customer follow-up Participated in conference calls for severe issues.

Confidential

VMS Administrator / Manager Consultant

• Performed daily checks of Production and Disaster Recovery VMSClusters to verify that all disks are mounted all required processes are present and all critical disks have sufficient free space on two sets of Production and D/R Clusters and several development and test systems.
• Performed monthly Preventative Maintenance reboots / hardware and software upgrades of Production and Disaster Recovery Clusters in coordination with other ATT LNS Teams.
• Solved HelpDesk Trouble tickets for VMS and printer related issues.
• Performed diagnostics on hardware / software problems and interacted with vendors to resolve issues.
• Monitored systems performance recommended implemented performance tuning and capacity planning.
• Designed and implemented a new more automated procedure to add new users.

Confidential

Data Center Site Supervisor

• Site Supervisor for the ATT LNS Data Centers in Staten Island NY and South Brunswick NJ. Supervised and supported six operators on a 24x7 operation System backups and restores moving tapes offsite maintaining inventory assisting System Admins and Techs as required.
• Ran DCL procedures to do nightly and weekly tape backups using SLS on Tape Libraries handle historical data archival using HSM on Tape Libraries and for monthly tax software updates.
• Relocated production and D/R systems to locations in other states.
• VMS Management / Administration for ATT LNS.
• Performed daily checks of Production and Disaster Recovery VMSClusters to verify that all disks are mounted all required processes are present and all critical disks have sufficient free space on two sets of Production and D/R Clusters and several development and test systems.
• Performed monthly Preventative Maintenance reboots / hardware / software upgrades of Production and Disaster Recovery Clusters in coordination with other ATT LNS Teams.
• Solved HelpDesk Trouble tickets for VMS and printer related issues.
• Performed diagnostics on hardware / software problems and interacted with vendors to resolve issues.
• Monitored system performance recommended implemented performance tuning and capacity planning.

Confidential

• Wrote and performed daily checks of Production and Disaster Recovery VMSClusters to verify that all disks are mounted all required processes are present and all critical disks have sufficient free space on two sets of Production and D/R Clusters and several development and test systems.
• Performed monthly Preventative Maintenance reboots / hardware and software upgrades of Production and Disaster Recovery Clusters in coordination with other ATT LNS Teams.
• Solved HelpDesk Trouble tickets for VMS and printer related issues.
• Performed diagnostics on hardware / software problems and interacted with vendors to resolve issues.
• Monitored systems performance recommended implemented performance tuning and capacity planning.
• Coordinated with New User Group in creation and maintenance of new accounts.
• Modified and ran DCL procedure that handled deletion of expired accounts.
• Created and maintained lists and procedures for HITMAN idle process killer and DISKEEPER defragger.
• Examined monthly reports from vendor of ECO s available downloaded tested installed as required.
• Wrote documents for O/S and Layered Products Release Management.
• Wrote and maintained procedures to change Disaster Recovery systems from standby to Production.
• Participated in Disaster Recovery tests of D/R VMSClusters including resynching EMC disk farms.
• Created several VMSClusters and Standalone systems from new / retired systems for Production and Test for use by the development staff set up systems for Y2K testing..
• Wrote documented and maintained a manual checklist for monthly PM reboots an automated menu system for use by Data Center Operations DCL procedures for nightly and weekly tape backups using SLS procedures to handle historical data archival on tape using HSM utilities for billing data and procedures for monthly tax software updates Set up and maintaine NFS mounted drives for Network access across the country Shared after hours on call duties.
• Collaborated with other groups in Corporate-wide TCP/IP address conversion.
• Assisted in maintaining VMS systems for other ATT / IBM Global Services accounts.