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Chief Process Architect Resume

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SUMMARY

  • Global industry leader wif years of progressive experience in Delivery Management, Portfolio/Offering Management, in integrating best of the breed thought leadership to establish long term revenue growth and client satisfaction. Experienced Solution Architect in architecting complex enterprise / technology solutions that spans multiple offerings including applications, infrastructure and platform - based solutions.
  • Chief Technology Architect for a Large Client in Aerospace & Defense Industry. Contributes in integrating global available offerings and best practices to resolve current business challenges
  • Established a brand new AMS Practice to provide Process engineering & Continuous Improvement in Application Development, Maintenance & Support, Integration, Implementation, Upgrade & Re-Platform & Modernization Services integrating multiple global deliver center across NA, APAC, UK & EALA Upgrade process improved to a flawless performance to achieve 100% success
  • Appointed as Global Lead to establish and manage application and infrastructure services for All State, Farmers Insurance, Staples. Provided Global IT Strategic Framework, Vision and Leadership in Application Managed Services & Infrastructure Operations Management to deliver quality services in Resource planning, staffing and creating framework for Managed services through measurable quality deliverables.
  • Selected as Global Director to establish Global Operational Model to establish end-to-end Application Production Services & Infrastructure Support Services for 24x7 operations using global offerings & capabilities available wifin delivery centers. Established Governance Model to manage SLA, multiple vendors and stakeholders in Global Operation
  • Largest managed effort: 200M USD (Caterpillar deal). Managed global AMS out of Peoria, Illinois; Manila, Philippines; Buenos Aires, Argentina). Managed 75M USD (Staples deal) Application & Infrastructure deal out of multi-location delivery centers located wifin India & Manila
  • Major contribution in System Integration, Application Modernization & Migration, Application Production Support Services, Quality Initiatives, Data Center Support, Change Management, Configuration Management, Program / Project Management, Vendor Management, Global Outsourcing Management
  • Managed a size of 2000 resource team globally across multiple delivery centers to provide Application Managed Services

PROFESSIONAL EXPERIENCE

Chief Process Architect

Confidential, NA

Responsibilities:

  • Lead Process engineering & Continuous Improvement initiatives
  • Lead Industry Specific Solution Activities & client specific solution reviews
  • Integrate technology based offerings through the CoE, Technical Solution Architects & Delivery Resources to pursuit bids & propose client specific solution Release Management
  • As the Lead Process Architect maintain client’s technology landscape balanced to meet business challenges

Confidential

Sr. Application & Process Owner

Responsibilities:

  • Established Global Application Management Services Practice (ITIL & ITSM) & Continuous Improvement to global client
  • Created Application Portfolio Offerings to serve & meet global business opportunities
  • Act as the single point of contact for any Application Management Services wifin and outside the firm Release Management .
  • Designed matrix to monitor to track and report quality improvement wifin the process

Accenture, Sr. Manager

Confidential

Responsibilities:

  • Performed AO Solution Planning and deal shaping. Able to create compelling value proposition and leverage available assets and capabilities to craft the solution.
  • Acted as sole architect and led AO Solution Planning team on larger, more complex deals.
  • Managed the senior client buyer and functional owner (e.g., CIO) relationships relative to the designated solution
  • Set up SLA based process to assist in Operation of Solution through outsourcing unit located out of Framingham, Marlborough (Mass), Bangalore, Chennai, Mumbai, New Delhi (India).

Accenture

Confidential, Peoria, Illinois

Responsibilities:

  • Set up SLA based process to assist in Operation of Solution Center across the globe
  • Managed outsourcing unit team out of Peoria, IL wif offshore team located out of Buenos Aires, Argentina and Manila, Philippines
  • Led Release Management, Production Support, Change Control, Code Mgt., REF, Quality.to meet SLAs; Assisted in creating BCP & DR Plan.
  • Set up complete Change Quality Release process between onsite - offshore, gave proof of concept to automate release process for DBSi related technologies used in Caterpillar.
  • Coordinated third party vendors and their products to adapt to release management
  • Reengineered service delivery organization to reduce cost, optimize productivity & efficiency

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