Systems Administrator Resume Profile

TECHNICAL SKILLS

Operating Systems MS - DOS Microsoft Windows 95 98 XP Vista Windows 7 NT Windows Server . Unix Systems Linux Redhat and Mandrake.
Software Active Directory MMC Microsoft Office 2010 Sharepoint Visio. SQL . MOSAIQ Symantec Ghost Norton 360 McAfee Standard and Enterprise REMEDY Adobe Acrobat Standard and Professional SCCM Global Policy Citrix.
Hardware Workstation and server component swapping ghosting imaging laptop configuration BIOS. HP Printers Scanners Cable Modems Linksys Routers KVM Switches Hubs Tape Drives ELO Touch Screens Network Interface Controller Cards. HP DL360/380 Servers HP Z Series Workstations. Dell models 760. Multiple Cisco routers and switches.

WORK EXPERIENCE

IT Contractor and LAN Administrator

Confidential

Member of a Win 7 deployment team. Primary objectives to image and deploy over 10 000 workstations for Dominion Power. Further objectives to provide end user support and complete tasks for System Administrators via help desk tickets. Software installs user data transfers unique hardware installs and troubleshooting software compatibility. Recover assets for disposal. Implement PC/LAN policies procedures and standards while ensuring conformance with IT and company objectives. Administrative work such as interviewing customers recording and documenting strict adherence to established processes. Safety being the paramount concern and company motto.
Nuclear Power Plant work requires extensive training including Nuclear Badging Radiation Worker Training and other CBT certifications.Obtaining access to radiological and/or very high security areas including active radiation monitoring zones. Experience at facility with tools Ghost User State Migration Tool Citrix McAfee Enterprise SCCM and Windows Easy Transfer.

Systems Administrator

Confidential

Administration installation and maintenance of approximately 50 workstations and 10 servers at a large hospital on a secure WAN. Multiple contacts at Elekta DOD and Navy Medicine. Direct support to doctors physicians nurses therapists Navy officers and enlisted and other staff on site. Several operating systems including Windows XP 7 Server Unix Linux Siemens. Software including SQL Lantis MOSAIQ Citrix Remedy AHLTA MS-Office Visio and more. Supported customers on Microsoft Exchange Sharepoint VMWare and worked with storage devices on multiple levels of a SAN. Responsible for the IT budget and recommending both software and hardware upgrades for Hematology and Radiation Oncology clinics.

IT Support Contractor

Confidential

Installation and mass deployment of GX series Dell PCs printers scanners for end users at hospitals and military bases. Strong emphasis on customer service and deadline delivery. Team based deployment with many solo installs and configurations of 750 user systems. Assist local IT with NAS SAN ghosting imaging and upgrading hospital network capability. Responsible for building and testing critical Emergency Room workstations and ensuring their fluid operation.

Technical Support Representative

Confidential

Help desk call center position. PC Macintosh routers internet cable TV VCR DVD/DVR and telephone technical support. Heavy emphasis on customer service with some database access and administration. Troubleshooting IT issues both over the phone and via text and chat. Provide Tier 1 and Tier 2 level support to the full scope of global employees and contractors in a rotating 24x7x365 operation helpdesk environment through call handling emails web ticketing and remote support. One of five techs assigned to Tier 2.5 Team for arduous IT issues.

Help Desk Analyst and Team Lead

Confidential

Help desk data support analyst and team leader of a data entry team. Provide IT support direction and escalation to and from British Telecommunations clients employees and management. Assign priorities to tickets for IT issues in the field for engineers. Promoted to team leader after my first 12 months with the company. Then as a lead I would delegate tasks and receive escalated phone calls from help desk team members. Team meetings with management to discuss team and individual performance and discussions on how to improve company efficiency while minimizing costs.

IT Support Confidential

Desktop support for PCs and Macintosh. Microsoft Office Suite product and Webmail assistance provided to users on and off site. Maintained and advised how to upgrade approximately 25 laptops and workstations with Windows 95 98 and XP. Networks consisted of separate workgroups and multiple standalones with dial up modems. Providing IT support for printers a scanner and various hardware which couples with trophy manufacturing and engraving. Responsible for recommending software and for upgrading hardware as well as setting a budget for IT.

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