Technical Support Analyst Resume Radnor, PA - Hire IT People

OBJECTIVE:

IT TECHNICAL SUPPORT SPECIALIST

SUMMARY:

Administered and monitored large deployments of local and remote Linux servers.
Diagnosed and resolved technical problems for large work groups.
Installed and supported Ubuntu, Red Hat and Microsoft Windows XP/7/8 Vista workstations.
Installed, configured and upgraded server hardware, operating systems and software applications.
Configured and maintained DNS, DHCP, VPN and Asterisk PBX servers.
Imparted technical training to students in a software institute.
Resolved all customer trouble tickets and responded efficiently to all emergency calls afterhours.

SKILLS:

Operating Systems: Desktop and server Linux, Windows XP,VISTA, 7,8,MAC

Networking/Routing protocols: TCP/IP,RIP

Networking Technologies: Firewall & VPN, DNS, DHCP, SNMP,LAN,WAN

Network Devices: Switches, Routers, Access Points

Applications: Microsoft Office Suite, Open Office/LibreOffice, open - source e-mail clients, commercial and free antivirus clients, audio related packages(Windows and Linux MP3 players, Audacity conversion software),QuickBooks accounting software.

PROFESSIONAL EXPERIENCE:

Technical Support Analyst

Confidential, Radnor, PA

Responsibilities:

Establish, maintain and increase client satisfaction through professional service.
Document, monitor and track all trouble tickets to ensure a timely resolution.
Offer guidance and help users solve common IT problems on a day to day basis.
Perform version upgrades and data conversion as and when required.

IT Consultant

Confidential, Phoenixville, PA

Responsibilities:

Deployed, supported and maintained computer desktops, laptops, printers, mobile devices, and/or related hardware and software.Performed OS and software updates as needed.
Proactively created end-user instruction documents and delivered training where required.
Researched hardware and software product availability, consulted with various vendors and brought results to the attention of management.

Technical Specialist

Confidential, King of Prussia, PA

Responsibilities:

Administered and maintained Confidential 's 400+ remote Linux servers, including 24/7 rotational on-call support.
Worked with 100+ co-locations nationwide and internationally to debug network and server issues.
Made extensive use of various KVM technologies, as well as over-the-telephone direction of non- technical support users to perform technical operations.
Implemented software upgrades as needed.
Operated tape backup of internal and database servers (Amanda, HP data protector and Overland tape libraries).
Conducted top tier network problem determination and resolution.
Monitored support ticket queue for support requests and voice mails; liaised with other technical teams to redirect tickets if necessary.
Used bug-tracker to assign, resolve and keep record of all trouble tickets in a very organized manner.
Performed all internal desktop support tasks, software upgrades, security and troubleshooting.

Technical Assistant

Confidential, Exton, PA

Responsibilities:

Provided technical assistance to remote customer sites on installing, configuring and troubleshooting Confidential ’s software products.Took calls and emails from customers, interpreted the issues or questions, investigated the issue and then worked with the customer to resolve the issue.
Identified and documented recurring issues for resolution by dev team.
Developed and implemented innovative ideas to improve the helpdesk process.
Participated in the quality assurance cycle of the software products.

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Technical Support Analyst Resume

Radnor, PA

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