Summary

Effective personable IT professional with demonstrated success in delivering a wide range of initiatives for internal and contracted service clients. Extensive hands - on experience in all stages of system development including technical requirements definition design automated deployment and support. Standout project and program leader able to deliver results locally or globally by working across multiple teams roles and disciplines.

AREAS OF EXPERTISE

Infrastructure Project Management

Team and Project Leadership

Technical Implementation

Automated Configuration Tools

End to End Windows Environment Management

User Support and Training

Client Relations

Service Delivery

TECHNICAL PROFICIENCIES

Operating Systems

Windows Server NT 2008 Windows Desktop NT XP. Vista Win8 Win7 Win9x 2000 Professional Novell Netware 5.x 6.5

Virtualization

VMWare Hyper-V. IBM Blade Center

Thin Client/Terminal Server

Citrix Metaframe/NFuse

Windows Management Tools

Active Directory LANDesk 8.7 McAfee ePO McAfee AV WSUS SMS PXE Microsoft Operations Manager Insight Manager - CIM 5.50/SIM 5.1

Enterprise Management Tools

Symantec Enterprise Security Manager IBM Tivoli Workload Scheduler IBM Tivoli Enterprise Console Monitoring Endpoint Manager. EMC/Legato Enterprise Backup HP OpenView NNM

Enterprise Hardware

IBM ES/9000 Unisys Clearpath NX4800 AS400

Desktop Hardware

HP Desktop/Laptop Dell Desktop/Laptop IBM Desktop/Laptop HP Lexmark and Xerox 4135 Laser printers

Productivity Software

Sharepoint MS Office 2003/2007/2010 MS Visio IE Lotus Notes 4.5 - 8.5 MS Project MS Visio

Network

Ethernet Wireless Access point MAC Filtering WEP Encryption VPN DHCP Direct IP printing HP Jetdirect

PROFESSIONAL EXPERIENCE

Confidential

SR. Infrastructure Project Manager

• Define and refine project objectives and select the best of the alternative courses of action to attain the project goals and deliverables.
• Obtain resource commitments from the Discipline Managers and assemble an implementation team
• Coordinate technical reviews with other IT groups to develop and document technical architecture and design.
• Develop a detailed project plan with dependencies and key milestones based on coordination with all project stakeholders. Work with the project team to identify project risks and develop appropriate risk mitigation plans. Ensure that project objectives are met by monitoring and measuring progress regularly to identify variances from the plan and take corrective action as necessary.
• Maintain detailed project plans resource schedules and timelines with major milestones.
• Schedule and facilitate project team meetings to ensure all project requirements are effectively communicated to team members.
• Perform status reporting to communicate progress to project sponsors key stakeholders and IT management. This includes IT scorecard and capital/expense forecasting and reporting.
• Maintain an issues list and communicate key issues to project sponsors key stakeholders and IT management.
• Ensure that budget variances are highlighted to IT Management and the Project Sponsor.
• Monitor project risks and coordinate the execution of the risk mitigation plan.
• Consolidate and present the estimated hardware software consulting and personnel costs to the project sponsor for inclusion in the approval for expenditure AFE . Assist in the preparation of supporting documentation and justifications as appropriate.
• Ensure that processes/procedures are in place to support project metrics.
• Work with Discipline Managers to develop and document Service Level Agreements with Project Sponsors and key stakeholders.
• Coordinate the development of support documentation for the systems administration and data center operations staff.
• Promote and participate in the development and deployment of project management methodologies policies procedures and best practices.

Confidential

Infrastructure Project Manager/Sikorsky Helicopter

• Responsible for Infrastructure projects in the US and Europe
• Apply advanced Project Management knowledge skills tools and techniques to project deliverables
• Lead multiple corporate transitions and customer IT initiatives
• Coordinating resources to ensure project time lines are met within stringent budgets
• Conduct periodic executive level stakeholder meetings to ensure expectations are met
• With over 75 resources assigned to work 40 projects simultaneously over multiple time zones
• Overseeing projects from single server migrations to transitions of entire business units
• The Project manager responsible for transitioning 9 new customer locations to in-scope managed windows 7 SOEs and the domain migration to the corporate primary commercial domain

Confidential

Project Manager/T T lead of the Americas

• Accountability for outsourcing of 45 customer locations across Confidential
• Lead project team of 10 technical resources
• Directed a team traveling to all 45 customer locations in North/South America during the two year project migration of all locations to HP managed network switches and centralized mail servers
• Coordinating resources and ensuring availability at each onsite location during an extremely tight time line
• Conducted multiple side projects including the upgrade of 3 customer locations with network upgrades and all new procured hardware and configurations
• Lead and developed highly successful client relations during this project to ensure future customer satisfaction
• Coordinating future project contracts and providing feedback for cost and resource analysis at customer request
• PM managing the corporate migration to Windows 7 throughout Confidential

Confidential

Service Delivery Lead

• Promoted to Service Delivery Lead role to plan and implement IT consolidations for global business customers. Actively managed technical team activities and facilitated resolution of client issues to meet project timelines. Coordinated contracts and provided cost / resource analysis to clients to facilitate future business. Leveraged areas of technical expertise to provide client base with reliable and centrally maintainable infrastructure.
• Supervised year long migration project directing teams traveling to 8 North American locations. Project delivered migration of 50 servers / 3500 clients to new domain on time and within budget
• Architected and deployed new infrastructure servers hosting domain controllers SCCM McAfee ePO print services and PXE boot tools
• The PM responsible for the migration of refresh identified clients to the corporate XP standard SOE
• Primary Domain Administrator securely managing 7 domain controllers and 8 key infrastructure servers
• Single point of contact for client base - controlled and resolved all client issues 24/7 from desktop to domain

SCCM Administrator

Confidential

• Delivered high-quality software management to global customers insuring operating platforms are secure and fit to meet business objectives. Tasked with designing testing and implementing upgrades to client environments. Applied knowledge and experience managing large scale windows environments to managing via SCCM.
• Implemented policies and standards for the selection upgrade and deployment of desktop related hardware and software
• Monitored package implementation schedules to insure server integrity and successful patch/system updates completed
• Managed various project initiatives upgrades and maintenance to ensure all clients are properly inventoried and adhered to baseline software standards
• Upgraded all client environments using SMS to use SCCM deployment

Confidential

IT Contractor - Service Desk / Desktop Support

• Short term contract position taken to gain exposure to IT in a hospital environment of 425 beds / 2600 employees. Analyzed issues for clinical and business users prioritizing resolution efforts based on impact to patient care / hospital operations. Provided professional customer service and high first contact call resolution.
• Investigated issues with hospital specific applications electronic medical records imaging systems provider order entry automated dispensing stations etc. Detailed specifics of incident and escalated unresolved issues to tier 2 support
• Resolved issues with hardware specific to a clinical environment including specimen label/prescription/wristband printers bar code readers and mobile wireless workstations.
• Provided hardware / software fixes for standard business equipment and software suites.
• Analyzed and resolved remote access issues with Citrix and VPN.

Unilever Corporation

Confidential

• Provided technical services for 24/7 ITIL based service management environment. Supported business critical backbones Tivoli Workload Scheduler and Tivoli / Microsoft monitoring tools. Production environment supported consisted of 4000 mixed platform servers in multiple locations throughout the U.S. Puerto Rico and Canada
• Tools and Automation Specialist
• Collaborated with application teams to develop proactive monitors to detect system failure and attempt automated recovery in MOM and Tivoli tools.
• Insured best performance of Tivoli Workload Scheduler system by monitoring load balancing across distributed infrastructure and confirming maintenance jobs complete successfully.
• Assisted in consolidation/migration of Tivoli Workload schedules in support of SAP migration from UNIX to Windows server platform.
• Maintained up to date agent software and patches for all monitoring tools across the environment.
• Operations Specialist - Nights
• Managed Legato Networker backup configuration to add new clients groups and schedules to insure BC and DR recovery
• Performed ad-hoc modification of scheduled jobs per conversations with application specialists
• Completed inquiries and changes to AD per caller s requests

Confidential

Desktop Support Specialist II

• Project migration of all client machines to windows ZP
• Designed ways to reduce operating costs and heighten productivity
• Supported over 500 networked devices
• Maintained accurate documentation to common problems fixes workarounds and resolutions
• Utilize Active directory and NT tools for user and computer account administration
• Provided support for VPN and dial-up remote access users
• Configured wireless access points MAC address filters and WEP encryption
• Install configure and troubleshoot network printer access using jet direct cards and static IP s
• Applied SMS to push applications to workstations troubleshoot SMS related issues
• The rollout of new windows XP clients corporate wide

Confidential

Technical Support Engineer

• Assumed leadership responsibilities on pilot during first six months with the company
• Assisted company to grow in staff by nearly 30 in first year
• Provided guidance and training to new staff members
• Conducted support for 17 hospital networks nationwide with over 400 separate locations 39 000 users 25 000 desktops and 800 critical servers and network components monitored.
• Provided support for hundreds of applications from the healthcare field specific to Citrix troubleshoot offsite issues with VPN and Citrix
• Used active directory user