Help Desk Support Resume Profile

OBJECTIVE SUMMARY

To obtain a Desktop Support position in order to utilize my skills and motivation.

Experience troubleshooting and maintaining PC and desktop applications as a Desktop support technical.
Previous training courses in Computer Hardware Networking Help Desktop Technical and Windows Server 2003.
Experience with Cisco Routers and Switches.

Help desk technician with five years of experience in diagnosing and resolving technical problems in a multi-user environment. Advanced knowledge of Windows XP Windows 7 Microsoft Office Microsoft Outlook Exchange e-mail client Internet Explorer Imaging products and basic knowledge in Mac X OS. Network Engineer configuring VLANs DHCP WAN and LAN.

EXPERIENCE

Supervisor/Help Desk Support

Confidential

Managing staff and ensure outstanding results.
Communicating with maintenance department for necessary repairs.
Keeping an accurate record of all inventories.
Training all associates so that they meet the standard requirements in health and safety.
supporting windows operating systems and Microsoft Office applications configuring and supporting workstations laptops printers and related equipment s troubleshooting internet connectivity and system recovery from viruses and malwares.

Help Desk Support

Confidential

Responding to all calls from the residents regarding IT technical problems including but not limited to wireless connection configuration printer setup and troubleshooting Email issues tablets and smartphones troubleshooting and Mac and Windows general troubleshooting and optimization.

Banquet Captain

Confidential

Organizing all aspects of banquet preparation for up to 50 guests.
Serving food and beverage in a timely manner.
Making sure that everything is set according to HGI high standards.

Interpreter

Confidential

Translated spoken passages from one language into another.
In consecutive interpreted listens to complete statements in one language translates to second and translates responses from second into first language.
Expressed either approximate or exact translation depending on nature of occasion.

System Administrator

Confidential

Implemented configured coordinated controlled maintained security usage monitoring and the development of the college system procedures.
Performed basic systems security administration functions including creating students and lecturers profiles and accounts.
Monitored and managed system resources including CPU usage disk usage and backup systems.
Performed systems deployments backups and recovery procedures using imaging software such as Norton Ghost.
Modified basic scripts to resolve performance problems.
Maintained system documentation and logs.
Managed and maintained all aspects of hardware and software.
Responded to troubleshooting tickets in a timely manner.

Desktop Support Technician

Confidential

Installed and maintained all computer hardware and software within the company.
Worked either in the call-center environment or face to face with employees helped them to solve their technical issues.
Offered recommendations regarding hardware and software upgrades.

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