Computer Services Technician Resume Profile

SUMMARY OF QUALIFICATIONS

Desktop Support for call center and government environments.
Junior SharePoint Administrator for Site Site Collection form building.
Unique combination of education and experience in banking accounting and call center environments.
Performance leadership in client services.
Over 100 college credit hours completed.
Dynamic and driven problem solver in project management.

WORK HISTORY

Confidential

Computer Services Technician

Provide desktop and administrative support for city departments Windows 7 XP in an Active Directory Exchange environment.
Responsible for the City Intranet via SharePoint 2010 SharePoint Designer InfoPath with data connections and custom forms no code .
Operate in Windows Server 2008 R2 2012 SCCM SlipStream some SQL Server Hyper-V for initial support and light management duties.
Create and modify AD accounts for domain access email and Lync use.
Monitor and update Untangle internet filtering and spam services..
Work directly with users for data telephony and computer issues.
Support smart phone tablet iPad PoE cameras and other technologies as needed.

Confidential

IT Desktop Support

Responsible for all on-site technology support at a call center which covers 3 lines of business for desktop and peripheral maintenance configuration and troubleshooting on a VLAN network in a local XP environment with some Win 7.
IT Lead on 2 lines of business responsible for image creation group policy changes and deployment Ghost deployment.
Perform updates installations and repairs of hardware and software as necessary.
Successfully coordinated the expansion from 75 users to 350. Advised on inventory needs as necessary.
Port tracking patch panel and Ethernet port rewiring.
Escalate issues to network and telephony administrators as needed via ticketing system.
Administrator for NT users emails and Gmail distribution lists.
Maintain whitelist wpad/hosts for proxy filtering.
Repair computers Cisco 7900 series phones peripherals as needed.
Maintain audits inventory.
Special projects where applicable social media on Windows 7 workstations. pilot deployment POTS support basic DS3 and Cisco switch maintenance wireless network administration network diagnostics PoE cameras etc.
Confidential Accounting Clerk
Responsible for interaction with business clients for payment research dispute and collections for six business units.

Confidential

Accounts Receivable Clerk

Interacted with business clients via phone and email for business-to-business collection and disputes of aged receivables.
Researched A/R discrepancies for balance reconciliation and proper matching of receivables to remittance advice.
Reduced the total FA Loss Mitigation Services 60 past due balances by 50 350 000 FA Loan Production Solutions by 20 60 000 in 3 months.

Confidential Accounts Receivable

Researched posted lockbox payments received via checks wires and ACH transfers using SAP to GL accounts for PricewaterhouseCoopers.
Interacted with clients and partners to resolve payment discrepancies.
Utilized Microsoft Excel Vlookup Pivot Tables macros and other functions to generate reports for unapplied cash receipts and other metrics.
Verified and matched invoices to client payments received via lockboxes and bank generated reports.