EXPERIENCE SUMMARY

• 15 years Network / IT industry experience
• 15 years of Desktop/Laptop Technical Support
• Windows 2003/2008 Server and Active Directory
• CCNA certification - CSCO10526988
• CompTIA A
• Cisco Routers and Switches
• Skilled in troubleshooting routers switches desktops/laptops and servers
• Google Apps Google Gmail
• Office
• Successfully accomplished 70 server installations
• Netware CNE

TECHNICAL SKILLS SUMMARY

• DATA COMMUNICATIONS TCP/IP NETWORKS AND INFRASTRUCTURE CISCO BRIDGES AND ROUTERS CISCO IOS CLIENT/SERVER 802.11 WIRELESS NETWORK OPERATIONS
• OPERATING SYSTEMS WINDOWS 7 8 WINDOWS 98/2000/XP/VISTA WINDOWS SERVER 2003 BLACKBERRY UNIX NETWARE 3 4 5 Mac OS X.
• HARDWARE DELL Confidential IBM COMPATIBLES IBM COMPAQ AS400 APPLE BLACKBERRY
• SOFTWARE ACTIVE DIRECTORY MICROSOFT OFFICE AS 400 MS GHOST BACKUP EXEC FTP SEAGATE STORAGE MANAGER

EXPERIENCE HISTORY

CoolSoft Analyst

• Windows XP Windows 7 workstation and laptops Permission and Access management
• Special Projects as needed
• Troubleshooting and resolution of hardware and software installations and networking connectivity on Windows 7 workstations and iPads and iPhones
• Service Center in house software used problem incidents generation.
• Troubleshooting and problem resolution of LAN network operation issues.
• Migrated existing windows XP PCs laptops and desktops to Windows 7
• Consistently over 90 customer satisfaction

Confidential

Desktop Support Tech Contractor

• BOOZ ALLEN HAMILTON recently acquired AR INC and had a need to hire temporary IT help to travel to 10 BOOZ ALLEN HAMILTON offices around the country and reimage AR INC systems to BOOZ ALLEN HAMILTON
• Migrating Windows XP and Windows 7 HP PCs to BOOZ ALLEN HAMILTON Windows 7 Lenovo PCs
• Different scenarios were migrated
• I took it upon myself to assist in any additional troubleshooting that needed to be done
• Troubleshooting and resolution of hardware and software installations and networking connectivity on Windows XP Windows 7 workstations and Apple IMac desktops and MacBook Pro laptops iPads and iPhones

Confidential

Technical Support Analyst III

• Extensive Active Directory/Windows XP Windows 7 workstation and laptops Server 2003/2008
• Permission and Access management
• Apple IMac desktops and MacBook Pro laptops
• Special Projects as needed
• Troubleshooting and resolution of hardware and software installations and networking connectivity on Windows XP Windows 7 workstations and Apple IMac desktops and MacBook Pro laptops iPads and iPhones
• FootPrints software used for problem ticket generation.
• Troubleshooting and problem resolution of LAN network operation issues.
• Avaya VOIP phone system
• VMWare installation and troubleshooting
• Incident Root Cause Analysis
• Worked under the ITIL reference model
• Consistently over 90 customer satisfaction

Confidential

Sr. IT Client Support Specialist

• Active Directory/Windows XP Windows 7 workstation and laptops
• Apple IMac desktops and MacBook Pro laptops
• Special Projects as needed
• Troubleshooting and resolution of hardware and software installations and networking connectivity on Windows XP Windows 7 workstations and Apple IMac desktops and MacBook Pro laptops iPads and iPhones
• Remedy software used for problem ticket generation.
• Troubleshooting and problem resolution of LAN network operation issues.
• Cisco VOIP phone system and Call Manager
• Avaya phone system previous
• VMWare
• Consistently over 90 customer satisfaction

Confidential

DESKTOP ANALYST

• Active Directory/Windows XP workstation and laptops environment
• Troubleshooting and resolution of hardware and software installations and networking connectivity on Windows XP workstations
• Remedy software used for problem ticket generation.
• Troubleshooting and problem resolution of network operation issues.
• SCCM/SMS installations

Confidential

Engineer

• CCNA responsible for monitoring LAN/WAN data circuits for trouble on Cisco equipment.
• Troubleshooting T1 and Frame Relay data circuits for state of Michigan and Indiana
• Help Desk resolution of inoperative data circuits using Remedy software
• Router and switch configurations using Cisco Works
• Responsible for monitoring network devices using HP Openview
• Performed troubleshooting on Cisco routers and switches
• Cisco 2600 routers
• Cisco 2900 series switch

Confidential

DESKTOP TECHNICIAN

• Novell 5/Active Directory/Windows 2000 workstation and laptops environment
• Troubleshooting and resolution of hardware and software installations and networking connectivity on Windows 2000 workstations
• Remedy software used for problem ticket generation.
• Troubleshooting and problem resolution of network operation issues.

Confidential

SOFTWARE/HARDWARE TECHNICIAN

• Assignment as a Software/Hardware Networking Tech
• Novell 4/5/6 Windows 95/98/NT/2000 Server and workstation/laptop environment
• Installed and supported Lotus Notes
• Troubleshooting and resolution of hardware and software installations on Windows 95/98/NT/2k workstations
• Help Desk software used for problem ticket generation
• Troubleshooting and problem resolution of network issues

Confidential

NETWARE ENGINEER

• Hired as a Senior Level CNE for an assignment to resize the volumes and install software on 12 Novell 5 Servers using NWCONFIG and Server Magic.
• Accomplishment Project had many unforeseen technical problems that I was able to resolve via my extensive troubleshooting capabilities with servers and desktop that allowed me to successfully resolve the issues and complete projects on time and within budget.