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Desktop Support Resume

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Mahwah, NJ

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SUMMARY::

IT Professional with extensive experience providing technical support for both hardware and software systems. Particular expertise in the installation, migration and upgrades of advanced technology solutions to meet demanding business needs. Capable of working in a team or collaborative environment and communicating with employees on all levels within the organization. Extremely efficient in troubleshooting, diagnosing, installing and configuring a variety of hardware and software. Highly capable, with strong organization, troubleshooting and time management skills.

KEY SKILLS & CAPABILITIES:

Desktop Support Audio/Video Room Setup Customer - Focused, Cisco AnyConnect VPN Incident Requests User & Staff Training, IBM Midrange Systems Re-imaging PC’s Interpersonal Skills

COMPUTER SYSTEMS:

PC: Windows, Microsoft Office, 0365, Excel, Word, e-mail, SCSM, Active Directory, Symantec Backup Exec

IBM: Midrange System, Lansa, JD Edwards, Formtastic, Hawkeye Pathfinder, iSeries 570

PROFESSIONAL EXPERIENCE:

Confidential, Mahwah, NJ

Desktop Support

Responsibilities:

  • Provided technical support to end users regarding computer systems and applications.
  • Set up new users in Active Directory and assigned required permissions. Performed maintenance on end user accounts permissions and access rights.
  • Provided remote monitoring, help-desk technical support, customer service and maintenance.
  • Configured and installed new desktops, laptops, phones and printers.
  • Installed and supported applications including MS 0365, iSeries Client Access, Marketing and Reporting Systems.
  • Maintained updated records of incident requests and inventory. Participated in weekly update meetings.
  • Imaged new PC’s and re-imaged existing laptops/desktops.
  • Installed hardware and software upgrades as needed.
  • Sole on-site IT support for over a hundred associates.

System Administrator

Confidential

Responsibilities:

  • Provided desktop hardware and software support through in-person, telephone and on-line communication.
  • Installed program temporary fixes and third-party software and updates.
  • Attached and set up printers, maintained storage, and added and deleted users.
  • Trained users in the operations of new and existing technology.
  • Trained operators to run back office jobs, handle error messages, and print and distribute reports.
  • Evaluated technical issues and products among users, IT partners and consultants.
  • Interacted with a variety of departments throughout the company including accounting, merchandising and others to solve problems and train users on new systems and software

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