VP/Team Manager-Sys OPS Resume Saint Louis, Missouri - Hire IT People

SUMMARY:

A self motivated individual with experience in excellent customer service skills and ability to work in a fast - paced changing environment coupled with knowledge from 23 plus years experience in Hardware, Software, Applications, ATM and Banking technology. Work well independently and as a strong team member. Perform multiple tasks with minimal supervision.

TOWERING STRENGTHS INCLUDE:

Experience working in a 24x7 production environment
Attention to detail
Work efficiency
Knowledge of Windows Administration
Experience in on-call environments
Technical Expertise
Team player
Strong communication skills to write documentation for design and architecture documents.
Strong communication skills to write documentation for design and architecture documents.
Self motivated
Project expertise
Upgrade Software and Configure Hardware

TECHNICAL SKILLS:

SYSTEMS/SOFTWARE EXPERTISE: Windows XP/7Server 2003/2008SQL 2005/2012 Citrix Presentation Oracle 10\11g Microsoft Outlook Microsoft Excel Microsoft WordMicrosoft ProjectMS Note Advance Computer skill GasperBASE24\TandemIIS AdminSystem Admin

SIGNIFICANT WORK EXPERIENCE:

Confidential, Saint Louis, Missouri

VP/Team Manager-Sys OPS

Responsibilities:

Decisions making, Team leader, Motivating & encouraging team to take ownership of the incident & achieve customer satisfaction.
Leading multiple projects and plan, organize, communicate, guide and motivate teams/LOB in successful completion and delivery of projects.
Full responsibility to correct all type of network problem within the Network, Windows 2003/2008 server and SQL 2005/2008/2012 Database Server.
Giving suggestions on more enhancements of the project which suits the company for better performance and user convenience.
Taking ownership of service request of customer and resolution
Creating Test scripts and implementation plan for system support teams
Help teams in installing software and configuring applications within various systems.
Managing projects in efficient manner to maintain a clear communication channel between clients, LOB and development teams.
Supporting and working on several projects to increase Confidential ATM and system availability. Adding more automation to the system to help LOB and customers to Confidential ATMs.

Confidential, Albany, NY

Infrastructure Engineer\Senior Technical Operations Specialist

Responsibilities:

Responsibilities include upgrade Software, Configure Hardware. Provide all possibilities to run the application smoothly due to sensitivity of the work level.
Full responsibility to correct all type of network problem within the LAN Server (Windows 2000 Advance server) and The Gasper4 system (SQL 2000 Database Sever).
Support remote users using Citrix Met frame XP Farm Server. The ATM Network opens 24 Hours a day and seven days a week working environment.
Monitor applications, identify problem and provide proper diagnosis/guidance to ensure uninterrupted service through the use of diagnostic hardware.
Work with ATM design and installation group.
Supervise department personnel, departmental procedure and documentation.
Trainer and optimization of applications/ systems. Add/Delete ATMs within Tandem Base24 application.
Maintenance of Gasper4 system and produce/supply important management reports.
Assisting in maintenance of the online (ATM) operating system (Tandem Base24). Assisting the Fleet Bank Branch ATM coordinators to clears the ATM problems. Work with different vendors for the ATMs maintenance.

Confidential, Albany, NY

Senior Data entry Operator/S4000 Operator

Responsibilities:

Supervise team of 20 associates
Supervise the check sort machine (S4000).

We provide IT Staff Augmentation Services!

Vp/team Manager-sys Ops Resume

Saint Louis, MissourI

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