Data center Technician Resume Profile

Skills

Experience

Confidential

Data center Technician

Team Lead Deskside Support
Receive and respond to incoming tickets regarding desktop problems
Open and close work orders on each ticket received
Perform on-site analysis diagnosis and resolution of complex desktop problems for end-users recommend and implement corrective solutions
Assist in preparing maintaining and upholding procedures for logging reporting and statistically monitoring desktop operations
Escalate problems and requests as necessary to ensure positive resolution
Conduct research on issues that cannot be resolved quickly but are within the scope of the position
Oversight of migration from Windows XP to Windows 7 including onsite and offsite desktops and laptops
Support of mobile devices including IPhones and IPads.
Assistance in troubleshooting of onsite networking and server equipment and applications.

Confidential

Systems Integration Analyst

Install and upgrade present POS systems including servers registers and PCs in both a hands-on and oversight capacity ensured user data integrity
Assist other techs when and where necessary interface with local management and guide onsite personnel through upgrade implementation verified network communication
Resolve complications as quickly and expeditiously as possible.

Confidential

Desktop Technician

Team Lead IT Support
Address tickets regarding desktop problems
Respond to work orders on each ticket received
Perform on-site analysis diagnosis and resolution of complex desktop problems for end-users recommend and implement corrective solutions
Assist in preparing maintaining and upholding procedures for logging reporting and statistically monitoring desktop operations
Escalate problems and requests as necessary to ensure positive resolution
Conduct research on issues that cannot be resolved quickly but are within the scope of the position
Provide support and order or replace equipment related to desktop and mobile telephony and mobile broadband

Confidential

Install Technician/Contractor

Confidential

Customer Engineer

Hands on imaging and prepping of machines
Re-imaging workstations and laptops
Install software packages and verify install integrity
Deployment configuration of new desktops and laptops
Inventory control quality control and documentation for all PC s
Install configure test maintain monitor and troubleshoot end-user workstations and related hardware and software
Install configure and troubleshoot network printers both hands on and remote access
Windows XP/Server 2003 environment
Active Directory access including object and user addition
Client-side use of SMS for software installation and upgrades
Remote assistance to users if necessary