Workstation Engineering Resume Profile

Objective To achieve full-time employment in an information technology position and to further my skills.

Skills- BMC Marimba Software Distribution Tool Norton Ghost Windows 9x-7 Lotus Notes Sametime Crypto-Security Box EDMS Doc Mgmt Rumba IOS iphone Cisco VPN Client IPass Nortel Contivity Juniper Office XP-2010 NW-Admin MS Outlook Tivoli Problem Management Altiris Deployment Software Remedy Dameware Utilities Active Directory 2K-05

Professional Experience

Confidential

Workstation Engineering /Desktop Support

Diagnosed and resolved Marimba problems during the Pilot and Deployment phases of applications.
Resolved problem tickets as 3rd level support person for 400 applications on IBM/ Lenovo desktops and notebooks running Marimba deployment in Windows XP.
Discovered and developed Knowledge Base solutions for L1 and L2 Helpdesks.
Key support engineer for Michelin Mobility project that occurred throughout North America for 4 000 users working remotely.
Created application installation packages utilizing BMC Bladelogic Application Installer 8.2 for enterprise distribution.

Confidential

Desktop Support

Member of Technical Support team that provided support for over 3000 users in a mixed
Windows 2000/XP Active Directory and Novell environment.
Responsible for software hardware installations and troubleshooting on client computers.

Confidential

Support Technician

Member of a deployment team that traveled state to state implementing Active Directory conversions.
Administrator of Altiris Deployment Server my duties were to create jobs distribute patches and many other aspects of the deployment server.
Provided support within desktop group-helped solve related problems in a 300-user environment. Troubleshoot research diagnose document and resolved technical issues surrounding Windows XP NT 2K Professional MS Office e-mail internet network connections and hardware/peripherals.
Set up workstations and laptops for new employees using Norton Ghost configured systems ensured network connectivity installed and tested hardware and software. Also setup and configured network printers and assisted users in phone moves.

Confidential

Helpdesk Support Analyst/Coordinator

Interacted with North American users as 1st then 2nd level support for helpdesk to solve various computer problems that could not be solved by a first-call analyst.
Experience with Technical Administration of Accounts Group Rights and creation of print queues.
Dell and IBM certified responsible for ordering necessary parts for all computers that are under warranty for US and Canada after locating root cause of problems.
Assisted users in password administration for systems such as Netware UNIX Vax Mainframe and ccmail.
Experience with printer administration on systems such as Netware Vax Mainframe and UNIX.

Confidential

Windows XP Rollout- Installer

Member of team that deployed Windows XP Professional Operating System and Novell Local/Roaming Profiles to over 1200 PCs.

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