Customer Support Engineer Resume

SUMMARY:

3.3 years experience in System Administrator with an organized and customer oriented computer professional with extensive knowledge of operating system deployment configuration application delivery and Server administration. Proven experience of Enterprise level system implementation with established project management skills including: development of business requirements, implementation of multiple pilots and phased migrations, conducting customer focus groups, communication development.

KEY SKILLS:

Implementing, Managing & troubleshooting LAN, WAN, TCP/IP
O/S Installation and Upgrade
Windows Server Domain Configuration and Management
System and Network Troubleshooting
Implementing, Managing & troubleshooting Active Directory, DNS, DHCP, VPN
User Account Management and Data Recovery
Security, Updates, & Backup / Recovery Management
Troubleshooting and Monitoring of Servers
Vmware ESX and ESXi, Vsphere, Vcenter server management.

EXPERIENCE SUMMARY:

Customer Support Engineer

Confidential

Senior Associate

Confidential

Technology: Windows server 2003 and 2008, Active Directory Services, VPN, Remote Support, Exchange Server 2003, 2007, 2010, Vmware ESX 4.0 and 5.0, Vsphere, Vcenter server.

Responsibilities:

Installation, Configuring and Administering of Windows 2003 and 2008 Server, XP and Windows7.
Upgrade, Repaired PcHardware + Laptops.
Created atest LAN environment for testing network and Web applications.
Configuration, troubleshooting and administering on Active Directory, DNS, DHCP, VPN.
Support, troubleshoot and Upgrade Client/Server Applications.
Planned, installed, maintained and optimized documentation network hardware and software, security systems and communication links.
Comprehensive hands - on hardware/software troubleshooting.
Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
Windows back up and restoring data.
Installation McAfee Antivirus and managing their agent.
Provide WSUS patching and upgrades for all servers on monthly schedule.
Creating, Managing, Modifying, Deleting user accounts, System accounts, Mailboxes, Distribution lists, MS Outlook, Webmail, Groups, and Servers.
Troubleshooting and directly interact with end users, receiving the mails from end users and raise the interaction tickets and analyzing as per the end user requirements.
Installing and Administering Exchange Server 2003, 2007 and 2010.
Installing, Configuring and managing ESX/ESXi Servers and VCenter.
Creating and configuring Virtual machines and deploy Virtual machines from templates.
Creating and managing resource pools and adding the VM’s into resource pools.
Adding datastores to ESX servers.
Manage VM’s using VMware Virtual Center.
Creating and managing Datacenters and Clusters.
Moving VM’s from one LUN to another LUN using Storage VMotion.
Creating an alarm, customizing host and Virtual machine graphs for CPU, memory, network and disk.

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