Summary

• Accomplished Information Systems and Information technology professional with an overall 8years of experience in various IT areas.
• 6 years experience as part of a Project team server administration network and database management data entry and processing and further 2years in helpdesk support. 12years in sales and customer relations. Five of the first six years were in a management position.
• Extensive training in Oracle 11g R1and R2
• In-depth understanding of the design and implementation of complete life cycle client servers and database applications.
• Background in ensuring database integrity through security and backup procedures both on disk and tape.
• Superior communication presentation analytical and problem solving skills with all level of business.
• Mastery of data analysis and design concepts like ERM DFD entity life history normalization etc
• Expertise in system development concepts like SSADM RAD and SDLC
• Extensive experience and proven leadership in rolling out a new system and training resident staff on it
• Constantly aiming at delivering results that exceed expectations
• Seeking a job leading to a progressive career requiring application of acquired knowledge and skills in Management Information Systems MIS and Information Technology MIT
• Technical Skills
• Databases Oracle 11g and MS Access
• Operating systems Windows 2000/2003/NT/XP Linux CTOS
• Applications SQL-Loader TOAD
• Languages SQL PLSQL HTML VB some TurboPascal and QBasic
• Project Management
• Lean In Practice
• Aptitude in Information Systems development and design
• Extensive exposure to system development concepts like SSADM RAD SDLC etc
• Excellent understanding of HCI and Usability concepts
• Basic web design using HTML JavaScript and Flash
• Basic programming and application development in VB
• Analysis and Design Techniques like Normalization ERM DFDs and ELH
• Strong techniques in data modeling and conceptual database design
• Mastery of MS Access
• Strong Project management skills like goal setting defining tasks establishing parameters and identifying constraints determining resource requirements people equipment facilities etc and identifying the critical tasks and path.
• Mastery of MS Project
• Training and Helpdesk/technical support to non IT staff
• Business Intelligence and report writing skills
• Extensive experience in configuring implementing and maintenance of Ethernet networks.
• Extensive exposure to and mastery of the installation maintenance and troubleshooting of servers clients and stand-alone PCs.
• Proven aptitude in implementing server access levels and server security with intrusion detection/prevention techniques
• Mastery of the installation and maintenance data output peripherals like printers speakers and projectors as well as data capture devices like scanners and webcams
• Backup data recovery and system failure mitigation with minimal downtime
• General mastery of Windows operating systems including Windows XP Vista and 7
• Proficiency in Microsoft Office applications 2003 2007and 2010

Personal Profile

• Speak read and write in both English and French
• Able to plan and prioritize tasks effectively to meet deadlines
• Great attention to detail to ensure exceedingly high levels of accuracy
• Good team player both as a member and as a leader
• Self-motivated and goal driven I am able to work independently with minimum supervision
• Fast learner I adapt very well to change and welcome other people s ideas and criticism
• Works well under pressure while at all times observing work ethics and any codes of conduct.
• Excellent rapport with peers supervisors and the general public
• Dependable trustworthy and able to handle situations with tact and diplomacy
• Highly dedicated to continuous personal and professional development

Related Experience

Oracle SQL PL/SQL Application Developer Database Administrator

Confidential

• Oracle Database Architecture
• Administer with Oracle Enterprise Manager OEM and SQL PLUS
• Relational Database Modelling and Installing database software
• Database creation and storage management
• User-managed backup and recovery HOT and COLD
• RMAN backup and recovery
• Oracle Networking
• Oracle database upgrade
• Fault tolerance capacity planning high availability and performance tuning
• Introduction to RAC and DataGuard
• PL/SQL Procedures and functions
• Test sample data
• User-acceptance testing
• Consult manuals newsletters and technical reports to keep on top of emerging technologies

Confidential

Assistant Branch Manager

• General coordination of the branch business
• Manage staff shift managements vacations perform job interviews staff dispute resolution and discipline.
• Ensuring profitability
• Assigning and delegating tasks to colleagues under my responsibility
• Reporting to superiors
• Coordinate meetings and appointments via Lotus Notes account
• Holding and attending meetings and conference calls to discuss branch and individual performances
• Making sales calls
• Resolving customer service issues
• Manage fleet
• Liaise between Insurance companies and insurance replacement customers
• Customer support

Customer Service/Helpdesk

Confidential

• My tasks included
• Helpdesk support to Customer Service and sometimes to customers directly
• Provide remote desktop services like Set Up wizards to Customer service
• Password admin in Active Directory
• Occasional restoration of Windows backup image files on new network location with Windows AIK tools
• Shadow and sit in for team supervisor in running weekly team meetings
• Monitor team performance to ensure Service Level Agreements with clients
• Hold discussions with individual team members to consolidate strengths and improve on weaknesses
• Send confirmation emails to customers
• Process online orders

Computer Operator

Confidential

• The computers in use were Burroughs B25 type servers running on CTOS in the branches and Windows servers in the Head Office.
• In my first year of employment I was part of a project team in charge of changing the bank s computer system over to a more efficient and standardized one. The new system was a tested and proven banking system and our task was to port over data customer details account numbers and balances transactions etc to a new platform. The initial tested prototype will be rolled out in a branch in Yaound then subsequently to all the other branches. On successful completion of project I was made in charge over five years of the computer department of three different branches.
• It was always a work-in-progress as we held JAD sessions ever so often to either add remove or modify a particular module depending on user feedback.
• My Tasks included
• Design and implement data backup and restoration procedures.
• Perform software and hardware installation
• Perform data backup and restoration
• Create schemas and assign roles
• Database administration and access monitoring
• Ensure capacity planning fault tolerance and high availability
• Periodic backup and process of data following guidelines and procedure
• System maintenance and upgrade
• Troubleshooting data recovery and system/network disaster mitigation
• Work with Application servers mostly thin and Web servers
• Attend and participate in JAD sessions with users and developers
• Worked with some script languages like VBScript and JavaScript
• Involved in System analysis and design using SSADM methodologies - Data Flow Diagrams Entity Relation Model System Development Life Cycle etc
• Involved in the resulting application development and deployment
• Manage a digital signboard
• Record report and address any issues encountered
• Set up equipment for monthly conference calls and quarterly video conference with Head Office and other branches
• Generate daily reports as well as any others as per branch needs
• Data entry for manual vouchers
• Manage user accounts and setting the degree of access for each user
• Superficial software hardware including network maintenance
• Setup audiovisual equipment for training sessions and presentations
• Assist and provide training to non IT users of the system
• Train monitor and evaluate staff placed under my supervision
• Generate customer statements on appropriately processed request
• Forward backed up data daily weekly and monthly to Head Office
• Load civil servants salaries once a month
• Periodically generate and deduct bank charges from all checking accounts
• Periodically generate and credit interests on all saving accounts and fixed/variable term bonds.
• Some marketing to win over customers from competitors