Information Technology

System Administrator

Experienced results-oriented system administrator with focus on customer support policy implementation security and maintenance of IT services.

Professional Experience

Confidential

Server Administrator

• Use and configuration of network scanning and detection software
• Use of Data recovery and forensic software
• Identify potential problems and search for the best method possible to reach a resolution
• Achieve and maintain 8570 certification requirements.
• Works with leadership as the focal point for problem resolution and is the primary point of contact for problems relating to AFNet Air Force Network issues and user issues on Microsoft Exchange Blackberry Good Mobile and ISA.
• Coordinates with Headquarters and other sites for physical component resolution as required.
• Execute tasks as coordinated with Enterprise Support Unit on day-to-day support/maintenance activities on servers and services.
• Coordinate with appropriate agency to ensure backups and monitoring is being accomplished.
• Coordinate document test validate and deploy new technology as required.
• Provide physical server support as required.
• Utilize Remedy to document coordinate route resolve and complete user issues.
• Utilize Remedy to open document coordinate route resolve complete server/services tickets.
• Maintain proficiency and knowledge on latest technological efforts.
• Conduct/assists with installs/configurations of the hardware and software for appropriate servers to Air Force specifications.
• Install configure operate and maintains network messaging applications.
• Proficient in performing Microsoft MS Exchange E-mail system administration.
• Maintain accuracy of the Global Address List GAL as well as local Address Lists.
• Configure x.400 connectors to enable directory replication.
• Troubleshoot wide area mail flow.

Confidential

Good Mobile Application Manager

• Develop and update policies as requested by AFRC staff. Notify AFRC staff of any changes to existing settings and policies to be made that will affect current mobile devices and provide assistance where needed.
• Maintain controlled access to messaging server and mobile devices through the development and use of administrative accounts and device policies set via the server. Also secure the ability to make changes on mobile devices via mobile device policy.
• Work with ASE ESU and INOSC to continuously develop and adjust policies for AFRC s Blackberry and Good Mobile devices.
• Work closely with the ASE to configure and adjust the server during software upgrades to resolve and issues and reduce downtime. Provide assistance to ASE by assisting in the development of a procedure to follow during downtime due to server upgrades service problem or policy reconfigurations
• Test and compare mobile devices device software and their functionality as related to use at within AFRC. Also provide all AFRC locations with information essential to purchasing and operability of devices.
• Create and update documentation essential to setup and configuration of mobile devices and server settings within AFRC.
• Produce reports vital to the license compliance user activity and non-active accounts on the BES server.
• Extensive knowledge of Blackberry Enterprise Server 4.x or later and Good Mobile Messaging server interface including user account management policy management creation and management license management and resource management.
• Knowledgeable of Blackberry Enterprise Server and its operation on the Windows Server 2003 2008 and 2010 environments.
• Experienced with the configuration and troubleshooting of Blackberry Devices.
• Proficient with the configuration and troubleshooting of Good Mobile Messaging on Windows Mobile devices.
• Skilled with wireless devices smartphones and PDA s and their interaction with mobile network carriers Verizon AT T and Sprint/Nextel.

Communications Focal Point Technician

Confidential

• Perform technical support duties for 74000 users in Air Force Reserve Command to include system network and application troubleshooting in a consolidated call center and Tier 2 environment.
• Provides Air Force Reserve Command AFRC Enterprise with problem resolution on Microsoft Active Directory configuration Public Key Infrastructure Common Access Card Authentication Active Client Middleware Good Link Server Blackberry Server Windows Mobile Devices and VPN solution for personnel.
• Functional Systems Administrator for ReserveNet supporting 16 000 customers worldwide with the primary focus on customer inquiries to include system access new account creation and various system functionality.
• Identifies diagnoses and resolves Tier 1 and 2 problems for all local AFRC headquarters personnel.
• Re-images restores and configures end-user desktop hardware software and peripheral configuration via remote access telephone or desk side support.
• Diagnoses and resolves end-user network and local printer problems hardware problems e-mail problems internet connectivity issues VPN connectivity and local area network access problems.

Confidential

Helpdesk Technician

• Support the daily operations for 200 users at multiple locations including phone computer and network systems.
• Creation and maintenance of company intranet website.
• Creation and maintenance of computer equipment database to maintain track and update machines as needed.
• Server maintenance configuration and updates.
• Switch configuration and maintenance.

Warehouseman/Office Assistant

Confidential

• Maintain warehouse inventory database process inventory reports
• Process shipping and receiving documents