PROFESSIONAL SUMMARY:

• IT Application Support Engineer with more TEMPthan 7+ years experience in supporting customers and resolving business stakeholders’ concerns regarding software development applications support systems In Banking and Telecom Doman.
• 7+ years of experience in Development and Application Production Support having expertise in UNIX, SHELL Scripting, Perl Scripting, SQL, PL/SQL.
• Good Knowledge of Software Development Life Cycle (SDLC) and have good working noledge of development and testing methodologies .Experience in working both anAgile and Waterfallenvironment.
• 7+ years of hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure.
• Significant Experience in requirement analysis, designing, code development, unit testing, system testing and application production support.
• 5+ years of hands on in configuring and administering Connection pools for JDBC connections, expertise in deployment and Administration Websphere, Weblogic, Apache Tomcat.
• Deploying EJBs, J2EE Applications archives (JAR, WAR, EAR and RAR), monitoring the Application servers, and Webserver configuration, troubleshooting performance issues using the monitoring tools, Log messages and Log files.
• Excellent Experience of Data Extraction, Transforming and Loading using Shell scripting, UNIX, Perl Scripting, SQL and PLSQL procedures.
• Good Hands on experience on databases includingOracle andMySQL.
• Excellent Experience in L1/L2 production support dealing with User queries and requirements.
• Vast experience in monitoring batch jobs and maintenance support for the production systems using Control M Monitoring Tool, TIVOLI and Dashboards.
• Expertise in resolving the Production issues using backend technologies like Shell,Bash Scripting, Perl Scripting and SQL queries.
• Significant experience of participating in crisis calls and interacting with the Business, Users and the Support teams.
• Good experience on Release and Change management.
• Good experience with Incident Management and Bug Management.
• Good domain noledge of Financial Services and Telecom services.
• Good Exposure on working in offshore/onsite model with ability to understand and/or create functional requirements working with client and also have good experience in requirement analysis and generating artifacts from requirements docs.
• Basic noledge of TERADATA, Informatica.
• Experience in BMC Remedy, JIRA, Service Now Ticketing Tools.
• An excellent team player & technically strong person who has capability to work with business users, project managers, team leads, architects and peers, thus maintaining healthy environment in the project.
• Results oriented with a proven record of accomplishments and consistent contributions that increase efficiency and reduction of the total cost of application support through automation and process improvements.
• Ability to work in tight schedules, mentor and team player with strong aptitude towards interpersonal communication with ability to work in team and independently.

TECHNICAL SKILLS:

Java/J2EE Technologies: Java,J2EE, Servlets, JSP, JDBC, Struts, Hibernate.

Web Technologies: HTML, HTML5, Java Script, CSS, DOJO, XML, Web Services (SOAP, WSDL).

Web/Application Servers: Web Logic, IBM Web Sphere, Apache Tomcat, JBOSS.

Database Environments: Oracle, SQL Server, IBM DB2, PL/SQL, My SQL, TOAD, MS - Access.

Internet Protocols: FTP, HTTP, HTTPS, IMAP, SSL, SSH, SOAP, TCP/IP, POP3, SMTP.

Operating Systems: Windows XP/Vista/7, UNIX, LINUX, SUSI and SUN OS.

Web Service Technologies: SOAP, XSD, Apache Axis, WSDL and UDDI.

Version Control Tools: Rational Clear Case, Visual Source Safe, Rational clear quest, CVS, SVN, SOS, Git.

Build Script & Tools: Perl Script, Shell Script, Bash Script, Control-M,Autosys

Methodologies: Rational Unified Process (RUP), Agile, V Model, Waterfall, OOAD, AOP, SOA, TTD, SDLC, Iterative, XP (Extreme Programming).

PROFESSIONAL EXPERIENCE

Confidential, New York

ProductionSupportAnalyst

Responsibilities:

• Requirement analysis, articulation and refining of requirements . Attend the business requirements (BRD) reviews, HLD reviews to finalize the requirements.
• Technical investigation of many enterprises bankingapplicationsresponsible for the collection of merchant transaction data and providing reports of provided information spanning multiple environments.
• Prepare the low level design documents for the requirements finalized.
• Understanding the source systems, database layers and data flow.
• Analyze and understand the Data Integration requirement.
• Understanding the data files and the directory structures.
• Designing & Development of complex parallel jobs, performance tuning of jobs, job monitoring, job scheduling, etc.
• Writing shell script to pull and push the data from different source and target systems.
• Handling job executions via shell script
• Writing stored procedures, packages and functions in Oracle.
• Perform unit testing for the development done and also provide support the testing team for system test.
• Perform the deployment of code in Production environment.
• JavaScript based application tracking tool, configuration and monitoring web application.
• Involve in Business analysis and technical design sessions with Business and technical staff to Develop data model, requirements document.
• Perform L1/L2 Application support for Application Production Support.

Environment:Java, IBM WebSphere Server 8.5, Unix(AIX), Oracle 11g, SQL, PL SQL, Putty, JIRA, FTP, Bash Scripting.

Confidential

Application Production Support

Responsibilities:

• Perform L1/L2 Application support for Application Production Support.
• Daily operational support including Batch job monitoring and application health checks.
• Responding promptly to the User queries and requirements.
• Monitoring the performance of the application systems by executing backend shell scripts and SQL queries on the database.
• Monitoring the different components of the applications through Monitoring tool
• Significant involvement in the development of setting new monitoring for Middle Office application in Monitoring tool.
• Providing adhoc reports to the End Users for the business requirement.
• Working closely with the Users, traders to resolve their issues regarding orders, bookings, executions, confirmations being received, processed in GEMS and sent to Back Office for settlement.
• Working closely with the clients for Confirmations related issues.
• Creating shell scripts for automating the manual health checks.
• Creation of SQL queries for the Users for extraction of booking/ Execution / Static data from the GEMS database.
• Supporting the DR Test for the Components.
• Performing the Connectivity test for Websphere, Middle Office applicationfor the end to end connectivity testing.
• Raising Incidents for the issues as well as Problem Records.
• Creation of a Knowledge Base document including the Incident summary, description and resolution of the incident for repeated issues so as to maintain consistency in Incident logging.
• Creation of Monthly Reports for Incidents, Problem Records and Change Records through Reporting tool.
• Creation of change record for changes to be implemented in Production and perform the deployments in Production environment.
• Providing on call support to the Users.
• Active participation in the crisis call and interact with the Business, Users to resolve the issue timely.
• Achieved several appreciations from the Client for the contribution to the L2 support in Middle Office application.

Environment: Unix, Bash scripting, Shell Scripting, SQL, PL/SQL, SQL Developer, ORACLE 11g, SYBASE1, GENEOS, FTP, SFTP

Confidential

Application Support Analyst

Responsibilities:

• Deliveringsupportto end users in the organization for various types of software programs efficiently and TEMPeffectively in fulfilling business objectives
• Troubleshootingapplicationsand software for all internal customers, such as District Operations, HR, Investigative Units, Finance Department, and other business units.
• Responsible for assisting in the design, delivery, and improvement of in - house softwareapplicationsprograms.
• Create and deploy feedback mechanisms for end users. Analyze results, make recommendations forsupportprocess improvement, and implement changes.
• Performed root cause analysis of defects
• Evaluated documented resolutions, analyzed trends for ways to prevent repeated future problems.
• Responsible for tracking of trouble tickets.
• Conducted research into softwareapplicationproducts and services insupportof development and purchasing efforts.
• Handling the Field incoming problem tickets from end users to resolving or assist in resolvingapplicationand software issues within servers, databases, and other mission-critical systems.
• Prioritizing, scheduling, and administering all instances where enhancements and defect resolution are required.
• Performed hands-on fixes including installing and upgrading software, installing hardware, implementing file backups, and configuring systems andapplications.
• Communicatingapplicationproblems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Testing fixes and performing post-resolution follow-ups to ensure problems have been adequately resolved.
• Maintaining and enhancing the performance of all new and existing software andapplicationsacross the organization.
• Participating in the design, development, and delivery of softwareapplicationstraining programs with the Training Academy and individual classes.
• Providing Post software updates, drivers, noledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
• Performing preventative maintenance, including the installation of service packs, patches, hot fixes, and so on.
• Applying diagnostic utilities to aid in troubleshooting.
• Managing and/or providing guidance to junior members of the team.

Environment:Unix, Bash,Shell Scripting, SQL, SQL Developer, ORACLE 11g, Control M, TIVOLI, COGNOS, FTP, SFTP

Production Support Specialist

Confidential

Responsibilities:

• Perform L1/L2 Support for the Web Product Application Telecom users.
• Performing routine health checks for the application at regular intervals for checking the status of the business users for settlement.
• Monitoring the performance of the application systems by executing backend shell scripts and SQL queries on the database.
• Monitoring the Batch jobs through Control M monitoring tool.
• Working on Failed jobs promptly and coordinating with the upstream and downstream systems to resolve the issue.
• Resolving the User queries and help them meet up their requirements.
• Creation of adhoc reports for the Users through SQL queries.
• Monitoring the MQs between the components through TIVOLI.
• Working closely with the Users, Operators to resolve their issues regarding Open trades, Closed Trades, Settled Trades at Back Office for settlement.
• Writing and executing shell scripting for reopening the trades or settle the trades from backend for the Users.
• Creating shell scripts for automating the manual health checks.
• Creation of SQL queries for the Users for extraction of used data report from database.
• Active participation in the crisis call and interact with the Business, Users to resolve the issue timely.
• Supporting the testing team to check functionality in production and provide sample data for testing.
• Involved in Change and Release Management.
• Creating Change Records for the deployment.
• Performing Connectivity test between applications included in application flow.
• Raising Incidents for the issues as well as Problem Records.
• Providing on call support to the Users.

Environment: Unix, Shell Script, Bash Script, SQL, Stored procedures, FTP, SFTP

Confidential

Application Support Analyst

Responsibilities:

• Involved in providing the design solution, technical methodologies and processes solution to meet the customer requirements
• Responsible for Data Extraction through ETL tools.
• Generating Auto mail by using scheduler.
• Providing back endsupportto internal users.
• Developed SSIS packages, SSAS cubes and SSRS reports.
• Experienced in writing complex T - Sql coding and multi-dimensional expressions (MDX)
• Responsible for code walk thru's.
• Manage system configurations, gather and document user and process requirements, develop workflow customizations, andsupportquality assurance teams.
• Responsible to meet SLA's in level 3 activities.
• Participate in the full SDLC Requirements Gathering, Analysis, design, and coding, testing, training and operational support.
• Responsible for attending user calls and educate them on issues.
• Coordinating internal\external\business teams as well cross vendors.
• Responsible for impact analysis before major enhancements.

Environment: Unix, Shell Script, Perl Script, SQL, Stored procedures, FTP, SFTP

Confidential

Application Support Analyst

Responsibilities:

• Involved in resourcing for team building.
• Analyzed the specifications provided by the clients.
• Provided Infrastructuresupportfor non - production environments.
• Extensive Knowledge Transfer to internal staff about ITSMapplicationsand best coding standards in Remedy.
• Performed root cause analysis of defects
• Be on 24/7 on callsupportto offshore team located in different on-shore.
• Responsible for tracking of trouble tickets.
• Involved in keeping non- production environments up to date as required by test team.
• Worked with stakeholders and partner teams to understand business requirements.
• Participated and drive discussions on production architecture andsupportprocesses.
• Knowledge of MSBI tool and SQL scripting.
• Monitored daily/weekly/monthlyapplicationjobs.
• Determined and documented Methods of Procedure (MoP) for installation steps in production environment.
• Met SLA compliance by completing the deliverables within defined timelines.
• Prepared schedules for work, attended various conference calls, to track project status and reviews within the project.
• Prepared step by step installation and deployment documents.
• Work withapplicationowners to update workflow tasks and approvals for automated processes.
• Worked closely with development and test teams to deploy, upgrade, enhancements and troubleshootapplications.
• Experienced in deploying different WAR, EAR, JAR, J2EE applications in clustered environment and on manage servers using various deploying tools like WLST, console, WebLogic Deployer.
• Good Experienced of JAVA, JDBC, JMS, EJB, Servlets.
• Experienced in configuring the security plug-in/Custom.
• Developed shell scripts for administering application servers.
• Experience in WebLogic Application server 8.1 administration under different environments like Unix/Linux, Windows.

Environment: Unix, Shell Script, Perl Script, SQL, Stored procedures, FTP, SFTP, WebLogic App Server 8.1

Confidential

Application Support Analyst

Responsibilities:

• Requirement analysis, articulation and refining of requirements.
• Preparing the Low Level Design from the requirements.
• Writing shell and perl scripts for data extraction, cleansing and loading into the database.
• Writing shell scripts for the generation of the PMDSS (Performance Management Decision Support System)Reports which were used by the Vodafone network monitoring and alerting team for performance management of the networks.
• Writing perl and shell script to aggregate the VOIP calls details records data and loading into the database for generation of reports.
• Creating crontab scheduling entries using shell scripting to automate the process of running of the aggregation jobs and to process the data feeds.
• Performance tuning of the queries to provide quicker and appropriate outputs.
• Performing Unit testing, providing support to the system testing .
• Perform deployment in Production and provide early Production support.
• Calculating the estimates for the new projects as well as the enhancements.
• Understanding the requirements and distribution of work within the team.
• Carried out the responsibility of Development lead for a period of 8 months.
• Experienced in deploying different WAR, EAR, JAR, J2EE applications in clustered environment and on manage servers using various deploying tools like WLST, console, WebLogic Deployer
• Good experience in Middleware services like JMS, JDBC and implemented other services like JNDI, SNMP
• Monitoring the performance of servers using jconsole .
• Monitoring the servers using WebLogic diagnostic frameworks.
• Deploying the applications with WebLogicdeployer and wlst and console.
• Integrating WebLogic with external autantication provides.

Environment: Unix, Shell Scripting, SQL, SQL Developer, ORACLE 11g, Control M, FTP, SFTP,WebLogic App Server 8.1