SUMMARY:

• Holds Master degree in (Electrical Engineering) with more than 17 years of experience in IT Industry.
• 10+ Yrs. experience on as SME for Citrix and Microsoft Windows Infrastructure with multiple enterprise customer.
• 8+ Yrs. In Design and implementation of VDI and application virtualization using Citrix product XenApp, XenDesktop and NetScaler and other technologies.
• Exposure on integrating on premise datacentre with Microsoft Azure and AWS Cloud and provide IAAS.
• Have strong experience as Technical Lead/manager for VDI Infrastructure migration and other infrastructure projects.
• Have very good experience on various project and service management activities.
• Good exposure working on Unix/Linux environments.
• 10+ yrs. on production support of IT Infrastructure and follow ITIL process and functions.
• CCA (Citrix Certified Professional) for XenApp, XenDesktop and NetaScaler.
• Expertise on NetScaler GSLB, load balancing, NetScaler gateway, different types of policies, TCP Profile optimization etc..
• Strong hold on Microsoft windows server administration and Active directory administration.
• Expertise on monitoring product for Microsoft and Citrix environments using System Centre and Citrix NetScaler MAS and Citrix mgmt. pack.
• Good experience on Requirement gathering, performance engineering, production support process and maintaining project artefacts and documents.
• ITIL V3 Certified and good experience on Incident/Change/Problem management.
• Automation using VBScript and Power shell scripting.
• Good expertise on TCP/IP, Security protocols and various networking layers.

PROFESSIONAL EXPERIENCE:

Confidential, Sacramento, CA

Technical Consultant

Responsibilities:

• Design and engineering activities on Virtual Desktop Infrastructure environment using Citrix XenDesktop 7.8, Citrix NetScaler, Microsoft System Center suite, Microsoft Hyper - V and other related components.
• Configure NetScaler solution for enabling secure Citrix access externally.
• Manage NetScaler MPX and VPX appliances in term of high availability, performance and security.
• Create load balance virtual servers for web applications.
• Install and configure Microsoft windows server 2012 R2 Servers.
• Manage user access layer using Citrix Storefront and Citrix NetScaler.
• Perform assessment of user and application and create VDI access methods and application delivery mechanism.
• Create design documents and participate in architecture meetings to plan for any enhancements or organizational change towards infrastructure.
• Integrate with Microsoft Azure and Amazon cloud services for DevOps and business users.
• Administration of Microsoft Windows servers, Group Policy and User profile management.
• Install and Configure Citrix Delivery controller, Machine catalog and delivery groups for brokering virtual desktops.
• Vendor management, track license usage and coordinate with Citrix TAM.
• Monitoring environments using Microsoft SCOM and EG innovation tools.
• Participate in customer meetings, plan and execute necessary action items.
• Follow ITIL functions for service management.
• Participate in change management and problem management review.
• Make sure service management SLA are met and conduct regular review meeting with customer.
• Perform security scan and make sure customer security compliance measures are met and apply necessary hardening.
• Planning and execution of Disaster Recovery and Business continuity

Confidential, Hartford, CT

System Engineer

Responsibilities:

• Was part of large scale NetScaler implementation using 40+ NetScaler to enable virtual access to 30000 users.
• Participated in design, Build and configure of NetScaler and various services.
• Build and Configure Citrix VDI Infrastructure to broker desktops using XenDesktop and NetScaler.
• Design and Implement XenDesktop solutions using Citrix NetScaler double hop and 2 tier architecture.
• Configure NetScaler authentication policy, dual factor authentication, integration with storefront, URL redirection etc..
• Worked on using Microsoft Azure stack to integrate with Microsoft Azure cloud.
• Configure GSLB, monitor performance, firmware upgrade and provide level 3 support for any issue with NetScaler.
• Brokering 15000 VMs using XenDesktop 7.6, Wyse clients and using Citrix NetScaler Gateway.
• Design and build virtualization solution with Citrix product and coordinate with other architects to integrate into enterprise application.
• Work with Microsoft system center Virtual Machine Manager, Configuration Manager and Operation manager and other core infrastructure products to support Citrix environments.
• Engage with Principal Solution Architect and Engineering team for any project activity.
• Create operation support checklist for Citrix, Backup recovery strategy, Monitoring plan for the servers and application.
• Automation of routing operation task using PowerShell and VBScript.
• Contribute in capacity planning, performance engineering, and contract renewal in project.
• Mentor team with various process and troubleshooting skill, create plan for the team.
• Act as technical escalation point of contact for Citrix tier.
• Operation Support as per ITIL standards using BMC Remedy Incident and change management modules.
• Coordination with CITRIX vendor for software maintenance and licensing.
• Creating innovations and service improvement programs to create better ROI with help of in house tools or third party software.
• Creating performance report and availability matrix using Citrix tool Desktop Director, NetScaler Insight and publish to senior management.
• Create and manage Infrastructure diagrams using Visio, reports and presentation using Microsoft Office and other products.
• Design and implementation of data protection and recovery using Microsoft DPM, Microsoft Hyper-V snapshot, and Distributed file system and other technology.

Confidential, Houston, TX

Infrastructure Operation support lead

Responsibilities:

• Design and deployment of Citrix Presentation farm 4.5 and Xenapp5, Citrix Web interface 4.6 and 5.2 administration with Windows 2003 and Windows 2008 servers.
• Design and Deployment of web platform using Microsoft IIS with Windows 2008 servers.
• SSL, License and other inventory management. Co-ordinate with vendors for renewals.
• Lead team of 10 people providing various level of technical support.
• Took care of technical, process and people managements for the team.
• Migration of applications from XenApp 5 to 6.5.
• Worked on building VDI using Citrix XenDesktop 5.6 products, NetScaler load balancer and brokered 1000 desktops.
• Mentor teams to meet Customer SLA, delivery quality service and improve productivity.
• Create operation support plan, plan, and performance review plan for the team.
• Create load balance solution and high availability topology using Microsoft cluster, network load balancer and other tools.
• Take care of Disaster Recovery of applications with agreed RTO and RPO.
• Prepare backup policy and data retention policy with help of client manager and mentor team to execute the same.
• Install tape library, backup using LTO tapes and follow backup retention policy.
• Performance tuning and capacity planning for application hosted on Citrix and IIS service line.
• Establish process as ITIL standards, implement tools and techniques for service improvements.
• Citrix Policy configuration to implement standards and security.
• Work with Customer product engineer and architects for new project planning.
• Escalation point of contact for any technical issue.
• Conduct review meetings with internal team, support project delivery manager for client reviews and various audit programs.
• Participate in quarterly review meeting and business forecasting.
• Contribute for any new project proposals, work with presales team, and attend workshops and demos.
• Automation of operation work using Batch/VBScript/Power shell.
• Use BMC Remedy tool for Incident and Change management procedure.
• Create plan and Annual appraisal goal setting for team.
• Responsible for Customer Knowledge management portal.
• Conduct technical for other project teams.
• Work with sales and other team for new proposals and engagement.
• Prepare goal setting for team for perform annual appraisals for the team.

Confidential

Technical Analyst

Responsibilities:

• Installation and configurations of windows servers 2003, STS (Sales Transaction Solution) applications on various environments.
• Setup of core infrastructure using Microsoft active directory domain, DNS Server, DHCP Server, DFS server etc...
• Install of application server IBM MQ Series, TIBCO and RDBMS Server using Microsoft SQL Servers.
• Installation of Microsoft Network load balancer and Microsoft cluster for high availability.
• User management, group policy configurations using active director tools and GPMC.
• Incident, change and release management using ITIL methodology.
• Follow software development life cycle and support application team at various stages.
• Ticketing tool CA Advanced help desk for Incident and service request management.
• Active directory site configuration and monitoring site replications and troubleshooting any issue using replmon.exe, active directory sites and services tools.
• Perform quarterly patch management for windows servers and applications.
• Follow change management process to release application onto production.
• Work with IT security team for any security audit and apply necessary fixes.
• Implement process and improvements.
• Coordinate with corporate infrastructure team for any network issue, firewall change etc..
• Develop tools and automations using VBScript and Windows batch script.
• Perform server management remotely using KVM console and HP ILO.
• Maintain hardware and software inventory.
• Prepare performance report, availability report and other matrix reports.
• Update build and operation documents.
• Execute necessary steps for Disaster recovery and data recovery procedure.
• Perform backup of servers and applications and follow retention policy.
• Work with customer architect and other engineer to implement project enhancement or any new project.
• Necessary and s to meet project requirements.

Confidential

International Engineer

Responsibilities:

• Part of Infrastructure team to support servers and user desktops.
• Install and Configure window NT Servers, Windows 2000 servers, Windows NT, Windows 98 work stations.
• Manage Windows NT domain as domain administration, create isolated domains for various project teams.
• Create trust relationships between domains.
• Install and manage Exchange Server 5.5, create mailbox for configure SMTP, IMAP and POP servers.
• Perform routine maintenance work on exchange server and database using esutils.
• Manage windows DNS Server, DHCP Server and WINS Servers.
• Work with corporate infrastructure team for firewall issue, Internet issue etc..
• Provide level 2/ level 3 supports to all users.
• Install service packs and hotfixes on windows servers.
• Perform necessary automation using VB Script.
• Manage the antivirus environments and comply with security policies.

Confidential

Senior Engineer

Responsibilities:

• Customization of Metaphase PDM software for product data management.
• Administration of Window NT machine.
• Install and build applications on Windows servers.
• Regular maintenance work for servers.
• Administration of SGI Iris machine used by Design department.
• Implementation of Metaphase
• for the workshop user on Metaphase.