Technical Specialist Resume
SUMMARY:
- 8.5+ years of total IT experience that consists of Software Development, Application support and Administration for critical business applications for Front Office tools in the domain of Asset management.
- 6.5 +years of experience in Asset management domain.
- Release Management/Technical Specialist/Production Support Lead in the Capital Markets space with experience in FidessaBuy - side, LatentZero, Sentinel, Minerva, Tesseract, Derivatives, Cameron FIX, Equity, Fixed Income, System Integration, thinkFolio, Project Management and WebSphere Application Server administrator.
- Well versed with the Trade Life cycle.
- Involved in Confidential and Fortis integration and for BNPP and Fortis Integration.
- Responsible for handling incidents\problems for Application involved and pro-actively monitoring the applications and ensuring closure of issues.
- Familiar with the release process from DEV to PRO deployments.
- Documenting Application operational and incident manual and to the offshore team is an essential part of my profile.
- Successfully implemented the project for Fidessa Confidential Separation with Minerva and Confidential Upgrade to V12.
- Responsible for technical upgrade of thinkFolio infrastructure to host additional Tesseract users.
- Well versed with Configuration and Release Processes.
- Strong Client service orientation, dealing with users from Different time zones.
SOFT SKILLS:
- Problem Solving Tools E-learning - ILI
- Problem Solving Tools 2 E-learning - ILI
- Active Listening Skills E-Learning
- Time Management E-Learning - ILI
- Assertiveness Skills E-learning - ILI
- Speak UP
TECHNICAL SKILLS:
Domain: Asset Management, Bonds, Equities, Derivatives, FX, Fixed Income
Domain Tools: Front Office Tools-Minerva, Tesseract, Confidential and thinkFolio
Operating Systems: Windows Server 2003\2008,UNIX,Linux,Solaris
Database: Oracle 10g,11g, Sql Server2012
Development Tools: Excel VBA, Crystal Reports, Ground works Nagios, LSR
Tools: Nagios, SmokePing, Crw, RTMON, SmartSockets, Beyond Compare, process Explorer,Mq Explorer,JIRA,BMC Releaseme,ServiceNOW
Web Server: IIS6.0, WAS6.1,IHS 6.1,11S 7.0, WAS8.0,IHS 8.0
Configuration Management Tool: SVN
PROFESSIONAL EXPERIENCE:
Confidential
Technical specialist
Responsibilities:
- Installing thinkFolio and responsible for upgrade to new Product release.
- Application production support for thinkFolio and interfaces.
- Setting up Groundworks Monitoring for Citrix, Application servers and provide timely reports to all the stakeholders.
- Responsible for Citrix configuration in terms of users sizing.
- Documenting and carrying out the DR procedure for thinkFolio.
- All the Release management activities and coordinating the tasks between different teams.
- Creating incident and operational manuals for thinkFolio.
- Supporting Testing teams in test environments for any issues to get the sign off for production release.
Confidential
Technical Project manager
Responsibilities:
- Changes on the existing Minerva Application and Citrix servers.
- Supporting testing across different environments and resolving issues.
- Co-coordinating with BAs and Application vendor to put in patches and fixes.
- Installing Citrix Servers and publishing new Applications on Citrix for end users.
- Automated Start\Stop scripts for new Confidential landscape on Linux servers.
- Analysis for development, Implementation, configuration, maintenance for Confidential V12.
- Prepare deployment / migration plan to promote changes to UAT/PRO etc.
- Negotiate, plan and manage all release activities.
- Co-ordinate and promote releases to various deployment environments.
- Arrange required technical/Functional testing for each change.
- Liaise with all the other teams like abnitio to achieve the final end to end environment and have their changes included in the migration plan as well.
- Technical presentation to all the Business stakeholders about the new architecture.
- Creating Installation and operational docs for the new setup.
Confidential
System Administrator\Technical Support Specialist
Responsibilities:
- Capstone Application Support and Maintenance
- Capstone Services Maintenance
- Service Releases and Upgrades
- Patch Installation and Upgrades
- Production and Test Environments Support
- Bug Reporting and Coordination with Latent Zero
- Data Loading
- Performance Analysis
- Capstone Utilities Development, Enhancements and Maintenance
- Customization of Confidential for varied user requirements of Traders, portfolio managers.
- Bulk Order Loading and Validation for enabling import of excel orders into Minerva
- The complete cycle of receiving the enhancements, analyzing them, testing them and then implementing them.
- Processes like recording, prioritizing, tracking, and resolving issues/enhancement requests have been streamlined by way of implementing appropriate tools like test director.
- Configuration management and other processes have been reviewed and modified.
- Newer utilities have been written and the existing ones enhanced to help business perform more efficiently.
- Analysis and fixes are being implemented to take care of the performance issues.
- IT Audit of the end to end front office environment has been undertaken to identify performance bottlenecks and address them proactively.
- Out of office hour support in critical situations
- Single point of contacts for Minerva related issues.
- Installing and Configuring thinkFolio and providing Production support in case of any issues with system Integration with Minerva.
Confidential
Platform: IBM WAS 6.1, IHS 6.1, MQueue, Oracle and Sybase, WAS8.0,IHS 8.0
System Administrator\Technical Support Specialist
Responsibilities:
- WAS Installations
- Configuration of different environments
- Application deployments
- Supporting the project teams for migration through DEV, INT, UAT and finally to PRO.
- Production and Test Environments Support
- Troubleshooting and resolving Issues.
- Configuring SSL s and Application Security.
- Documentations in terms of installation docs, operational docs etc.
- Day to day support activities as WAS administrator.
- In-depth analysis to fine tune the Environments specific configuration for improved performance
- Managing 30 Applications on 4 different environments with 4 dedicated environments.
- Managing WAS and IHS servers -30 WAS servers and 32 IHS servers
- Up gradation of existing Applications
- New Application deployments
- Single point of contact for all WAS related issues.
Confidential
System Administrator\Technical Specialist
Responsibilities:
- System Administration.
- Installing and configuring servers for different test environments -INT, UAT and finally Production.
- Carrying out the hardware signoffs as in compliance with FIM standard
- Managing Version control.
- Patches deployment.
- Supporting the Minerva4.0 Testing.
- Setting up Application servers, Remote request servers for Paris, Tokyo and Boston.
- Configuring Web servers for Minerva and Confidential web reporting.
- Creating Install and operational docs for Minerva4.0.
- Configuring LZ service sets.
- Automatic restart of LZ Services.
- Creating scheduled jobs to report any differences on the server to the SVN repository.
- Installing Pre requisites and tools such as process explorer etc for trouble shooting errors.
- Configuring LSR- Live state Recovery.
- Configuring and Publishing LZ applications on Citrix.
- Citrix Administration: Granting and revoking access to users to different Published applications on Citrix.
- Installing Citrix servers for LZ client.
- Providing Trouble shooting and resolution to the errors encountered.
- Carrying out Various DR tests before GO-Live.
- Configuring Profile Picker.
- Configuring Smart sockets cloud as a part of Minerva configuration.
- Fat Client Launcher-Creating Batch files for users from different locations to use specific INI files for their respective Minerva FAT Client.
- Configuring Cameron Engine for FIX connectivity.
- Round the clock support for any production issues.
- Resolving any slowness and connectivity issues with remote locations.
- Configuring Service checks and graphs in Groundworks Nagios to report any problem with the application.
Confidential
Software Engineer/Developer
Responsibilities:
- Requirement analysis
- System designing which includes Technical Design Document creation
- Creating Unit Test Plan for the project
- Interacting with business analyst to freeze the requirements
- Programming different modules of the application
- Performing unit testing and system integration testing
- Creating user manual for the application
- Providing production support as well as further enhancements
Confidential
Software Engineer
Responsibilities:
- Studying existing system
- Accepting incidents from client
- Production support
- Providing client with status report
- Configuration management activities like maintaining versions of application, baselining etc.
- Performing unit testing for the enhancements done.
- Updating all the technical and functional documents to in corporate the changes done
Confidential
Software Engineer
Responsibilities:
- Understanding client requirements, Requirements Gathering and Impact analysis for the changes
- Production support for different reports currently operating
- Preparing software promotion document as well as cutover documents for the new reports generated.
- Creating New Reports and changing existing ones based on the Business requirements.
- Setting up the Web servers.
- Migration of Confidential from SQL Server (ABN) to Oracle (Fortis).
- Development and Unit Testing.
- Configuring schedules to mail the reports to intended users at the scheduled time.
- Supporting and resolving Testing and resolving production issues.