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Technical Specialist Resume

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SUMMARY:

  • 8.5+ years of total IT experience that consists of Software Development, Application support and Administration for critical business applications for Front Office tools in the domain of Asset management.
  • 6.5 +years of experience in Asset management domain.
  • Release Management/Technical Specialist/Production Support Lead in the Capital Markets space with experience in FidessaBuy - side, LatentZero, Sentinel, Minerva, Tesseract, Derivatives, Cameron FIX, Equity, Fixed Income, System Integration, thinkFolio, Project Management and WebSphere Application Server administrator.
  • Well versed with the Trade Life cycle.
  • Involved in Confidential and Fortis integration and for BNPP and Fortis Integration.
  • Responsible for handling incidents\problems for Application involved and pro-actively monitoring the applications and ensuring closure of issues.
  • Familiar with the release process from DEV to PRO deployments.
  • Documenting Application operational and incident manual and to the offshore team is an essential part of my profile.
  • Successfully implemented the project for Fidessa Confidential Separation with Minerva and Confidential Upgrade to V12.
  • Responsible for technical upgrade of thinkFolio infrastructure to host additional Tesseract users.
  • Well versed with Configuration and Release Processes.
  • Strong Client service orientation, dealing with users from Different time zones.

SOFT SKILLS:

  • Problem Solving Tools E-learning - ILI
  • Problem Solving Tools 2 E-learning - ILI
  • Active Listening Skills E-Learning
  • Time Management E-Learning - ILI
  • Assertiveness Skills E-learning - ILI
  • Speak UP

TECHNICAL SKILLS:

Domain: Asset Management, Bonds, Equities, Derivatives, FX, Fixed Income

Domain Tools: Front Office Tools-Minerva, Tesseract, Confidential and thinkFolio

Operating Systems: Windows Server 2003\2008,UNIX,Linux,Solaris

Database: Oracle 10g,11g, Sql Server2012

Development Tools: Excel VBA, Crystal Reports, Ground works Nagios, LSR

Tools: Nagios, SmokePing, Crw, RTMON, SmartSockets, Beyond Compare, process Explorer,Mq Explorer,JIRA,BMC Releaseme,ServiceNOW

Web Server: IIS6.0, WAS6.1,IHS 6.1,11S 7.0, WAS8.0,IHS 8.0

Configuration Management Tool: SVN

PROFESSIONAL EXPERIENCE:

Confidential

Technical specialist

Responsibilities:

  • Installing thinkFolio and responsible for upgrade to new Product release.
  • Application production support for thinkFolio and interfaces.
  • Setting up Groundworks Monitoring for Citrix, Application servers and provide timely reports to all the stakeholders.
  • Responsible for Citrix configuration in terms of users sizing.
  • Documenting and carrying out the DR procedure for thinkFolio.
  • All the Release management activities and coordinating the tasks between different teams.
  • Creating incident and operational manuals for thinkFolio.
  • Supporting Testing teams in test environments for any issues to get the sign off for production release.

Confidential

Technical Project manager

Responsibilities:

  • Changes on the existing Minerva Application and Citrix servers.
  • Supporting testing across different environments and resolving issues.
  • Co-coordinating with BAs and Application vendor to put in patches and fixes.
  • Installing Citrix Servers and publishing new Applications on Citrix for end users.
  • Automated Start\Stop scripts for new Confidential landscape on Linux servers.
  • Analysis for development, Implementation, configuration, maintenance for Confidential V12.
  • Prepare deployment / migration plan to promote changes to UAT/PRO etc.
  • Negotiate, plan and manage all release activities.
  • Co-ordinate and promote releases to various deployment environments.
  • Arrange required technical/Functional testing for each change.
  • Liaise with all the other teams like abnitio to achieve the final end to end environment and have their changes included in the migration plan as well.
  • Technical presentation to all the Business stakeholders about the new architecture.
  • Creating Installation and operational docs for the new setup.

Confidential

System Administrator\Technical Support Specialist

Responsibilities:

  • Capstone Application Support and Maintenance
  • Capstone Services Maintenance
  • Service Releases and Upgrades
  • Patch Installation and Upgrades
  • Production and Test Environments Support
  • Bug Reporting and Coordination with Latent Zero
  • Data Loading
  • Performance Analysis
  • Capstone Utilities Development, Enhancements and Maintenance
  • Customization of Confidential for varied user requirements of Traders, portfolio managers.
  • Bulk Order Loading and Validation for enabling import of excel orders into Minerva
  • The complete cycle of receiving the enhancements, analyzing them, testing them and then implementing them.
  • Processes like recording, prioritizing, tracking, and resolving issues/enhancement requests have been streamlined by way of implementing appropriate tools like test director.
  • Configuration management and other processes have been reviewed and modified.
  • Newer utilities have been written and the existing ones enhanced to help business perform more efficiently.
  • Analysis and fixes are being implemented to take care of the performance issues.
  • IT Audit of the end to end front office environment has been undertaken to identify performance bottlenecks and address them proactively.
  • Out of office hour support in critical situations
  • Single point of contacts for Minerva related issues.
  • Installing and Configuring thinkFolio and providing Production support in case of any issues with system Integration with Minerva.

Confidential

Platform: IBM WAS 6.1, IHS 6.1, MQueue, Oracle and Sybase, WAS8.0,IHS 8.0

System Administrator\Technical Support Specialist

Responsibilities:

  • WAS Installations
  • Configuration of different environments
  • Application deployments
  • Supporting the project teams for migration through DEV, INT, UAT and finally to PRO.
  • Production and Test Environments Support
  • Troubleshooting and resolving Issues.
  • Configuring SSL s and Application Security.
  • Documentations in terms of installation docs, operational docs etc.
  • Day to day support activities as WAS administrator.
  • In-depth analysis to fine tune the Environments specific configuration for improved performance
  • Managing 30 Applications on 4 different environments with 4 dedicated environments.
  • Managing WAS and IHS servers -30 WAS servers and 32 IHS servers
  • Up gradation of existing Applications
  • New Application deployments
  • Single point of contact for all WAS related issues.

Confidential

System Administrator\Technical Specialist

Responsibilities:

  • System Administration.
  • Installing and configuring servers for different test environments -INT, UAT and finally Production.
  • Carrying out the hardware signoffs as in compliance with FIM standard
  • Managing Version control.
  • Patches deployment.
  • Supporting the Minerva4.0 Testing.
  • Setting up Application servers, Remote request servers for Paris, Tokyo and Boston.
  • Configuring Web servers for Minerva and Confidential web reporting.
  • Creating Install and operational docs for Minerva4.0.
  • Configuring LZ service sets.
  • Automatic restart of LZ Services.
  • Creating scheduled jobs to report any differences on the server to the SVN repository.
  • Installing Pre requisites and tools such as process explorer etc for trouble shooting errors.
  • Configuring LSR- Live state Recovery.
  • Configuring and Publishing LZ applications on Citrix.
  • Citrix Administration: Granting and revoking access to users to different Published applications on Citrix.
  • Installing Citrix servers for LZ client.
  • Providing Trouble shooting and resolution to the errors encountered.
  • Carrying out Various DR tests before GO-Live.
  • Configuring Profile Picker.
  • Configuring Smart sockets cloud as a part of Minerva configuration.
  • Fat Client Launcher-Creating Batch files for users from different locations to use specific INI files for their respective Minerva FAT Client.
  • Configuring Cameron Engine for FIX connectivity.
  • Round the clock support for any production issues.
  • Resolving any slowness and connectivity issues with remote locations.
  • Configuring Service checks and graphs in Groundworks Nagios to report any problem with the application.

Confidential

Software Engineer/Developer

Responsibilities:

  • Requirement analysis
  • System designing which includes Technical Design Document creation
  • Creating Unit Test Plan for the project
  • Interacting with business analyst to freeze the requirements
  • Programming different modules of the application
  • Performing unit testing and system integration testing
  • Creating user manual for the application
  • Providing production support as well as further enhancements

Confidential

Software Engineer

Responsibilities:

  • Studying existing system
  • Accepting incidents from client
  • Production support
  • Providing client with status report
  • Configuration management activities like maintaining versions of application, baselining etc.
  • Performing unit testing for the enhancements done.
  • Updating all the technical and functional documents to in corporate the changes done

Confidential

Software Engineer

Responsibilities:

  • Understanding client requirements, Requirements Gathering and Impact analysis for the changes
  • Production support for different reports currently operating
  • Preparing software promotion document as well as cutover documents for the new reports generated.
  • Creating New Reports and changing existing ones based on the Business requirements.
  • Setting up the Web servers.
  • Migration of Confidential from SQL Server (ABN) to Oracle (Fortis).
  • Development and Unit Testing.
  • Configuring schedules to mail the reports to intended users at the scheduled time.
  • Supporting and resolving Testing and resolving production issues.

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