Manager Resume Profile

SUMMARY

Effective planning, communication, reflective listening, negotiation and leadership skills, experience in managing teams and coaching resources with passion
Ability to work in a fast-paced, intensive environment
Excellent verbal and written communication skills
Quick learner, hard worker, and willing to assume responsibility
Skilled with interaction with key clients and high level management
Work well in large groups, independently and self-motivated
Strong skills in organizing workflow, ideas, materials and requirements

TECHNOLOGY

BA Functional

Skills: Gathering Requirements, Data Analysis, Data Workflows, Data Diagrams, Project Plans, Managing Budgets, Reporting
BA Tools: Microsoft Office Suite s , Visio
Operating Systems: Microsoft Server 2003/2008, UNIX, Microsoft Desktop 9x/XP/Vista/7, AS/400
Languages: SQL, PL/SQL, SAS, BI/Query
Applications: Cognos, Business Objects
Databases: Oracle TCA Relationship Manager, Party Management, Organization Set up, Customer Online, and Receivables.
Certifications: Springhouse Sharepoint 2013 training, George Washington University Online Course, Certificate in Project Management, SAS Institute, Cincinnati, Ohio, SAS Programming I, II and AF

EXPERIENCE

Confidential

Manager, Central Master Data Management

Subject matter expert for data modeling new Oracle based system being switched over from company legacy systems, Unix and AS400 platforms
Develop Project plans for data clean up in the UNIX and AS400 platforms systems to prepare the data for conversion to the new system.
Maintain all Master Data, in Oracle ERP, Pharmacy Brick and Mortar , Facility, Product inventory, and Prescriber data.
Maintain all Master Data that does not integrate from the Oracle ERP to our UNIX and AS400 platforms.
Work with user groups to define reporting requirements and with the developers to create and test the reports.
Analyze source system data and validated the outputs for reports.
Problem solves data issues pertaining to integration, product set up, and prescriber set up.
Assist in the development of process mapping, standard operating procedures and work instructions.
Provide routing information for TIBCO to be set up.
Documentation of all new processes and testing.
Pull reports with tools such as Cognos, TCL, SQL and Business Intelligence UI for QA purposes

Confidential

Business Analyst II Project Coordinator

Performed data mining, data analysis and reporting of key measurements using tools such as, SAS and BI Query
Assisted in the development of process mapping, standard operating procedures and work instructions
Assisted with analyzing and developing innovative new and/or existing process changes
Managed Excel spreadsheets for data analysis to support various projects
Creating reports with easily digestible data, such as graphs, images and lists
Distributed those reports via shared software, email, chat, online and face to face meetings
Gathered information from various sources to use for problem solutions
Identified and interpret patterns and trends, assessed data quality and eliminated irrelevant data

Confidential

Help Desk/ Workstation Support/ Procurement Inventory Team Lead

Set up work stations and first line of support for the help desk
Patched phone and LAN lines, Loaded software on PC's
Anthem did not have an inventory of their office equipment in my position as set up an access database bar coded all equipment and entered it into the database
Went through their entire file of equipment leasing contracts to make sure we were not being charged for equipment we had returned