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Senior Operations Specialist Resume

SUMMARY:

  • 7+ years of extensive development experience in BRM
  • Experienced in developing application for telecom domain using BRM
  • Experience with BRM PCM C development and customizations
  • Extensive hands on experience in development of Custom opcodes in BRM for customer management module, Payments and Deposits
  • Extensive experience in handling and fixing memory leaks related issues
  • Defect analysis and resolution
  • Experience in handling Billing and Invoicing in production systems
  • Discount configuration using pricing center
  • Experience in analyzing the business requirements and delivering quality deliverables to the client
  • Experienced in developing multi - threaded application
  • Experienced in Oracle BIP for generating custom reports and modifying the invoice templates
  • Ability to learn and adapt new technologies in short time.

TECHNICAL SKILLS:

Primary Skills: Oracle Billing and Revenue Management (BRM),BIP

Languages: C,Shell Scripts,PL/SQL

Database: Oracle 10g

Operating System: Oracle Solaris Server

Additional skill: CVS (Hands on wincvs)

Test Management tools: Hp Quality Centre 9.2, Remedy

PROFESSIONAL EXPERIENCE:

Confidential

Senior Operations Specialist

Responsibilities:

  • Responsible for Entire Billing and financial platform managing Quickbooks desktop subscriptions
  • Working as part of finance team, responsible for interacting with different stake holders and analyze and prioritize defects and requirements
  • Work as a gatekeeper for all production systems and review all the defects and CR’s moving to production systems
  • Work with different scrum teams and advise and prioritize defect backlogs

Confidential

Senior Operations Specialist

Responsibilities:

  • Involved in requirement gathering workshops to kick start initial development activities
  • Involved in design and development for BRM E2E scenarios
  • Create custom data model & custom API’s to meet the business requirements for BRM domain
  • Billing and rating policy modifications to meet business requirements
  • Custom Taxation implementation (GST for India)
  • Setting up business policies for initial environment setup
  • Create reports to support business process

Confidential

Senior Operations Specialist

Responsibilities:

  • Development and enhancement of policy hooks and wrapper opcodes for new functionalities
  • Developing new PL/SQL procedures for providing reports to the client
  • Involved in modification of invoice templates and generating custom reports through Oracle BI publisher
  • Involved in analysis and fixing of production issues for Cable TV services
  • Billing & invoicing production fixes.

Confidential

Senior Operations Specialist

Responsibilities:

  • Development of new interface for service based deposit and refund
  • Enhanced an existing interface for making payments for specific service type
  • Enhanced payment interface for installments
  • Enhanced payment interface for making payments at various account hierarchy
  • Enhanced the payment reversal for reversing the payments at various hierarchies
  • Enhanced the payment policy opcodes to allocate payments based on a predefined priority in case of under payment
  • Involved in customer and order management for creating new utility services
  • Created new custom storable classes and new non - currency resources for deposit management
  • Developed a new custom opcode for Discount sharing group creation
  • Created a new interface for custom charge sharing between the utility meters
  • Created a new iscript for custom charge sharing between utility meters
  • Configured pin notify to call a new interface for payment allocation

Confidential

Senior Operations Specialist

Responsibilities:

  • Involved in implementing penalty functionality in case of customer terminating before the contract period.
  • Proactively involved in bug fixes on the run time.
  • Involved in implementation of contract functionality.

Confidential

Senior Operations Specialist

Responsibilities:

  • Perform trial bill run for the analysis before the corporate and consumer billing cycle.
  • Purchase /Cancel deals based on the request from the CRM team
  • Pass Credit/Debit adjustments for the payment failures in the portal
  • Run invoicing and generate invoice xmls for uploading to DMS.
  • Perform day to day support activities such as checking all the necessary process are up and running

Confidential

BRM Developer

Responsibilities:

  • Policy opcode development based on functional specification by the client.
  • Create new custom opcodes for customer management module.
  • Create new FM module and configure the same in CM pin.conf, creating new storable class.
  • Prepare the low level functional specification document before implementation.
  • Perform memory leak fixes so as to reduce the memory impacts caused during production.
  • Involve in table review for major releases.
  • Took up the challenge to understand and implement new features and involved in customizing BRM.
  • Prepared the functional specification document and performed enhancements for the revenue analysis modules.
  • Performed E2E regression testing thereby learn the complete flow from customer management, rating (batch rating), billing, invoicing and the revenue analysis modules.

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