We provide IT Staff Augmentation Services!

Customer Service Resume

SUMMARY:

  • SQL Database management |Computer Security | Information SystemsEnthusiastic and knowledgeable professional, with the ability to establish and maintain best practices leading to continuous service improvement in any technology and business domain.
  • I am a positive thinker, skilled at analyzing, investigating problems, and implementing logical solutions to issues.
  • I am resourceful and ready to take responsibility of user’s problems until they are finally resolved.
  • I am a quick learner constantly open to learn about new technologies and domains.
  • I am a great team player and possess great people’s skill and ability to work within a team environment.
  • Provide advanced technical trouble shooting of hardware and software issues including root - cause analysis
  • Ensure to follow technical change management procedure when there is a change request.
  • Managing and maintaining Avast antivirus to perform virus detection, removal and prevention
  • Installing, configuring, upgrading and supporting computer hardware and peripherals, including dell, gateway, apple and Hp systems
  • Networking support including installations, configurations and upgrades in LAN/WAN devices such as routers and switches
  • Ability to perform technical and user documentation
  • Ensuring communication and relationship management when interacting with stakeholders to resolve technology issues and request
  • Ability to answer phone calls and replying emails from clients in other to provide technical support to resolve issues.
  • Advanced knowledge of SQL database for data analysis, data verification and ad- hoc reporting
  • Ability to setup new user to account and deal with password issues.
  • Knowledge of Microsoft office suite to include Excel, power point, word, outlook, Microsoft access and sequel database.
  • Knowledgeable in escalating unresolved problems to other technical staffs
  • Test and evaluate new technologies
  • Backing up and security to systems to ensure successful disaster recovery and avoid downtimes

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service

Responsibilities:

  • Communicate with clients solve client’s problems.
  • Serve client needs

Confidential

Junior It Consultant

Responsibilities:

  • Creating business documents such as business requirement, scope statement and project charter, business proposal, request for information etc.
  • Utilizing tools such as process of flow-chats, swim lanes, excel pivot table, excel pivot chart, 3d map, Goal seek, forecast sheet, subtotal, excel calculations with functions, power point presentation, user stories, personas and SIPOC to relay information
  • Conducted daily scrum meetings with the developers and quality assurance analyst to review user story and review interactions between user and use cases in the use case diagram.
  • Used Microsoft excel to calculating data using various functions such as subtotals, vlookup, if statement, subtotal, and for presenting large data using pivot table, pivot chat and forecast sheet etc.
  • Created use case diagrams, actor diagrams to support development team and business groups using Microsoft vision
  • Developed business plan, implementing and deploying IT infrastructure in both stand-alone and networked environments, in private and public sector of the organization analysed created user guides and provided continuous customer support
  • Coordinated all internal and external follow ups to close issues in support of project requirements • Managed client relationships and expectations to achieve project objectives

Confidential

IT Technical Support

Responsibilities:

  • Maintain and support systems, workstations, mobile devices, printers and peripherals
  • Respond to user service request, ensure systems security for desktop, mobile and cloud environments.
  • Supporting staffs with various IT issues via phone call, email and in person.
  • Resetting passwords, configuring hardware, installing software, e-Messaging, Blackberry, iPhones and Androids. Support project work for hardware and software installation and testing.
  • Installing and managing and configuring windows operating system.
  • Assist in providing technical assistance ranging from system information, configuration and problem resolution
  • Provide advanced technical trouble shooting of hardware and software issues including root-cause analysis

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