Customer Service Resume

SUMMARY:

SQL Database management |Computer Security | Information SystemsEnthusiastic and knowledgeable professional, with the ability to establish and maintain best practices leading to continuous service improvement in any technology and business domain.
I am a positive thinker, skilled at analyzing, investigating problems, and implementing logical solutions to issues.
I am resourceful and ready to take responsibility of user’s problems until they are finally resolved.
I am a quick learner constantly open to learn about new technologies and domains.
I am a great team player and possess great people’s skill and ability to work within a team environment.
Provide advanced technical trouble shooting of hardware and software issues including root - cause analysis
Ensure to follow technical change management procedure when there is a change request.
Managing and maintaining Avast antivirus to perform virus detection, removal and prevention
Installing, configuring, upgrading and supporting computer hardware and peripherals, including dell, gateway, apple and Hp systems
Networking support including installations, configurations and upgrades in LAN/WAN devices such as routers and switches
Ability to perform technical and user documentation
Ensuring communication and relationship management when interacting with stakeholders to resolve technology issues and request
Ability to answer phone calls and replying emails from clients in other to provide technical support to resolve issues.
Advanced knowledge of SQL database for data analysis, data verification and ad- hoc reporting
Ability to setup new user to account and deal with password issues.
Knowledge of Microsoft office suite to include Excel, power point, word, outlook, Microsoft access and sequel database.
Knowledgeable in escalating unresolved problems to other technical staffs
Test and evaluate new technologies
Backing up and security to systems to ensure successful disaster recovery and avoid downtimes

PROFESSIONAL EXPERIENCE:

Confidential

Customer Service

Responsibilities:

Communicate with clients solve client’s problems.
Serve client needs

Confidential

Junior It Consultant

Responsibilities:

Creating business documents such as business requirement, scope statement and project charter, business proposal, request for information etc.
Utilizing tools such as process of flow-chats, swim lanes, excel pivot table, excel pivot chart, 3d map, Goal seek, forecast sheet, subtotal, excel calculations with functions, power point presentation, user stories, personas and SIPOC to relay information
Conducted daily scrum meetings with the developers and quality assurance analyst to review user story and review interactions between user and use cases in the use case diagram.
Used Microsoft excel to calculating data using various functions such as subtotals, vlookup, if statement, subtotal, and for presenting large data using pivot table, pivot chat and forecast sheet etc.
Created use case diagrams, actor diagrams to support development team and business groups using Microsoft vision
Developed business plan, implementing and deploying IT infrastructure in both stand-alone and networked environments, in private and public sector of the organization analysed created user guides and provided continuous customer support
Coordinated all internal and external follow ups to close issues in support of project requirements • Managed client relationships and expectations to achieve project objectives

Confidential

IT Technical Support

Responsibilities:

Maintain and support systems, workstations, mobile devices, printers and peripherals
Respond to user service request, ensure systems security for desktop, mobile and cloud environments.
Supporting staffs with various IT issues via phone call, email and in person.
Resetting passwords, configuring hardware, installing software, e-Messaging, Blackberry, iPhones and Androids. Support project work for hardware and software installation and testing.
Installing and managing and configuring windows operating system.
Assist in providing technical assistance ranging from system information, configuration and problem resolution
Provide advanced technical trouble shooting of hardware and software issues including root-cause analysis

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship