Help Desk Resume

SUMMARY:

Please complete the attached skill sheet and return as requested in the email.
All yellow highlighted sections on the attached skill sheet need to be completed.
Under the Mandatory and Requested Qualification section on page 2, provide bulleted details that explain how you met the requested experience and the work history details of that experience.
The total months need to meet or exceed the number of months being requested.
Three (3) references must be included with full names and complete contact details
Minimum 84 months of experiences in designing and delivering employee security awareness training.
Provide a detailed description of how the Candidate meets the Requested Qualification.

PROFESSIONAL EXPERIENCE:

Confidential

Help Desk

Responsibilities:

Developed strategic training and awareness programs for high risk workforce users, including collaboration with partner organizations.
Provided training to internal SOC team on hand - off of Confidential product and Handling Symantec Encryption Desktop related tickets or issues.
Determined enterprise information assurance and security standards
Develop a framework to evaluate the effectiveness of communication, awareness, and training efforts to further optimize the training process.
Manage all documentation, including awareness and training materials in line with the formal procedure ensuring that it is regularly reviewed and approved by the relevant stakeholders.