Field Support Technician Resume Profile

Experience

Confidential

Field Support Technician

Point of contact providing support for multiple SunTrust bank locations. Support both laptops and desktop, tablets, smart phones along with servers, routers and switches. Also provide support for IP phone system. Includes installation of desktops, laptops, server and networking equipment. Diagnose and resolve unique, non-recurring problems for applications and systems only used in a banking environment.

Confidential

PC Support Technician

Provide technical support of desktop computers, applications, and related technology. Help develop strategy for deployment of Windows 7 operating system to all desktops and laptops. Minor network admin support, create, modify and delete user's accounts, check and change account permissions and unlock accounts and resetting passwords. Support included installation, and testing of computer hardware, systems, software and peripherals. Diagnose and resolved unique, non-recurring problems for applications and operating systems.

Confidential

Desktop Support Analyst

Primary point of contact to the employees of the North Carolina Department of Transportation. Provided technical support of desktop computers, applications, and related technology. Support included installation, and testing of computer hardware, systems, software and peripherals. Diagnosed and resolved unique, non-recurring problems for applications and operating systems.

Confidential

Special Response Officer

Patrol facility or man post as instructed and serve as a general security presence and visible deterrent to crime and client rule infractions detect suspicious activities and watch for criminal acts at or near assigned post which may be a threat to the property, client or employees at the site. Report all incidents, accidents or medical emergencies. Respond to emergencies, such as medical and bomb threats and to alarms, such as fire and intrusion by following emergency response proceedings.

Confidential

Desktop/IT Support Analyst

Primary point of contact to the employees of the Town of Holly Springs. Provided technical support of desktop computers, applications, and related technology. Support included installation, and testing of computer hardware, systems, software and peripherals. Also helped develop a strategy for deploying Windows 7 to new or existing desktops and laptops. Created several test images for Windows 7 to see which one would work best for deployment. Diagnosed and resolved unique, non-recurring problems for applications and operating systems. Created login scripts for users to attach them to network printers and department specific network drives. Assisted in maintenance and testing of network servers and associated equipment. Assisted the network administrator in maintaining the WSUS server and making sure all workstations and laptops got the latest updates from Microsoft. Served as IT liaison to town departments, including police, fire and administration. Installation of all hardware for the town also installation of software and 3Com VOIP phone service and devices.

Confidential

Computer Support Technician II

Primary point of contact for all desk-side support for the employees of the Lee County Department of Social Services DSS . Provide desktop support and IMAC's Installs, Moves, Adds and Changes . Serve as liaison between the DSS department and the IT department. Procure new and updated hardware and software for DSS. Installation of all equipment for the department along with software and some phone service. Helped the network administrator with managing the WSUS server and troubleshooting any problems users had with updates on their systems. Contact point for Dell dealing with hardware warranty support and replacement.

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