Office 365 Specialist Resume Atlanta, GA - Hire IT People

SUMMARY:

Technologist with a record in collaboration Technology within enterprise portals.
Skilled in leveraging global teams to complete and support projects.
Consummate professional with experience working in technical environments.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Office 365 Specialist

Confidential - Atlanta, GA

Responsibilities:

Perform day-to-day support of users by responding to Helpdesk tickets for computer software and hardware issues.
Assigning licenses and utilizing clean up tools for AIP and troubleshooting
Support for Office 365 pro plus migration project with over 50,000 ender users.
Resolving and documenting tickets within 1 business day
Provided technical support for the end-users that included application access and application for Office 365 including SharePoint Online, Skype for business.
Active Directory/Group Policy management and administration for Security Groups.
Assist in Inventory tracking, and documentation.
Run Windows Reports for data usage, and security.
Perform new PC imaging, Configuration/Installation, upgrades to new workstations, equipment, and software.
Provide Email Support, and administration to over 1,500 end users
Utilize spam and malware detection software
Provide onsite and remote assistance to resolve issues with Windows
Troubleshoot and provide administration for VOIP systems/networks assigning addresses for end users phones. Utilize software and troubleshooting to identify complex problems affecting performance.

Office 365 Specialist

Confidential - Atlanta, GA

Responsibilities:

Performed day-to-day support of users by responding to helpdesk tickets for computer software and hardware issues.
Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency
Perform password resets, setup user licenses, and administration for Office 365 & SharePoint
Dispatch complex request to higher level personnel as needed and coordinate advanced internal technical support
Provide onsite and remote desktop assistance to resolve issues with Windows, macOS, iOS, and Android platforms.
Maintain and create IT procedural documents, such as On-boarding SOP, Acceptable Use Policy, and Vendor Security SOP.
Identify design and process issues and work with engineering and management on a resolution
Ran SharePoint data reports of usage and security
Provided technical support, analysis, prioritization, documentation and implementation of consistent key policy and procedure improvements, standard operating procedures, tools and methods that are repeatable and sustainable
Active Directory/Group Policy management and administration and Azure Security groups
Assisted in inventory tracking, documentation and implementation of roles & responsibilities

Technical Support

Confidential - Atlanta, GA

Responsibilities:

Performed day-to-day support of users by responding to helpdesk tickets for computer software and hardware issues.
Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency
Provide 1st level support to the Help Desk and Support Teams.
Set-up and maintain SharePoint site collections, sub-sites, lists, and manage site usage.
Worked through all phases of Software Development Life Cycle such as requirement gatherings., Testing, Production, and postproduction support.
Review and follow up on critical issues with leadership, and escalations.
PC Imaging
Present finding, recommendations, and specifications in formal written reports and oral presentations Foster relationships with cross-functional partners and internal stakeholders and develop strong partnerships to obtain results on behalf of the department.
Knowledge and experience in maintaining, analyzing, troubleshooting, and repairing Computers/Laptops hardware, software, and peripherals