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Service Desk Analyst Resume

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Hebron, KY

SUMMARY:

  • I have over 7 years of experience with daily customer service, including computer operating, as well as in - store contact with customers, and inbound call centers, with daily computer operating, taking payments and making changes to advertising and websites, and using remote pc connections to troubleshoot any user pc issues.
  • Also, I have experience in updating web pages and online advertisements for customers while at Confidential, including tech support, changing logos, text, links, etc., and also have some experience with Java.
  • I also have 7+ years of warehouse/labor/pick/pack experience though a couple of staffing agencies and Confidential, which I am still in good standing with, and known as a good, dependable worker, and a fast learner.
  • I’m currently taking online-only college courses through Gateway Community & Technical School, and am roughly 75% finished with a degree majoring in IT-Computer Network Administration. Since courses are only online, my schedule remains free to work full time.
  • I am looking for a permanent full time, long term role with room for advancement, preferably in an IT related role.
  • Due to my school schedule, I am only interested in 1st shift weekday hours for a work schedule at this time.

PROFICIENT IN:

Operating Systems: Microsoft Windows, Mac Snow Leopard, Android, iOS

Browsers: Mozilla Firefox, Internet Explorer, Google Chrome, Apple Safari

Applications: Microsoft Office-Excel, Word, Power Point, Access, Outlook Email, Adobe Suite, Share Point, SCCM, Remote Desktop Connection

EMPLOYMENT HISTORY:

Confidential, Hebron, KY

Service Desk Analyst

Responsibilities:

  • Inbound calls for PC tech support to support any hardware or software related issues, while using remote access to fix the callers’ PC issues and perform program installs and updates.

Confidential, Florence, KY

Warehouse Labor / Pick and Pack/ Stocking/Receiving/Returns

Responsibilities:

  • I also have 7+ years of warehouse/labor/pick/pack experience though a couple of staffing agencies which I am still in good standing with, and known as a good, dependable worker, and a fast learner.
  • I’m currently taking online-only college courses through Gateway Community & Technical School, and am roughly 75% finished with a degree majoring in IT-Computer Network Administration. Since courses are only online, my schedule remains free to work full time.

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