IT Desktop Support Specialist Resume

SUMMARY:

Corporate experience in leading implementation and enhancement of IT systems and processes.
Maintain networks with several versions of Microsoft’s Flagship Server and Desktop Operating Systems.
Developed and implement applications enhancements for online platforms to improve client engagement.
Effective leadership management skills, working proactively in daily interactions with team management to coordinate projects activities and goals
Bilingual English and Spanish fluently

TECHNICAL SKILLS:

Cust. Serv: Point of contact for services and support Coordinate time with users to triage, fix/repair, and update them on their issues

OS s: Windows (All desktop editions from 3.11 on), Windows Server (NT 4.0, 2000, 2003) Linux (Debian based and Redhat Based)

Suite s: MS Office, Libre Office, Correl

Dbases: MS T - SQL Server (user/dba), Oracle 11e (user/dba), MS Access (dba/user)

Languages: MS Visual Basic, CSS1-3, HTML, ASP, ASP.Net, C#.net, JavaScript, Ajax, jQuery

Hardware: LAN cabling/infrastructure setup and administration

PROFESSIONAL SUMMARY:

Confidential

IT Desktop Support Specialist

Responsibilities:

Configure computer systems for new deployments and redeployment.
Update user accounts as necessary.
Create and maintain security groups, network shares, and GPOs as required.
Remote into user’s computers to provide support and fix issues.
Install Network connected devices such as VoIP phones, printers, and scanners among others.
Prepare conference rooms’ media devices for meetings.
Network cabling and devices.
Windows Server 2003/08/12 and Installed windows 7/8/10 Operating Systems.
Upkeep servers as needed. Hardware and software.
Prepare reports on usage, inventories and other related subjects for use by our department or to present to management.
Installation and administration of Windows 2000 and Windows Server 2003, their monitoring, detection, analysis and correction of problems.
Also used KACE, SCCM to perform Pc health monitoring, Reimaging, critical updates, and remote connectivity testing.
Maintain a Rota of equipment to recycle still relevant equipment or to dispose of it as necessary.
Use management and ticketing software (Lansweeper) to assist in day to day duties.

Confidential

IT Systems Desktop Manager

Responsibilities:

Maintain a schedule for Systems Maintenance, Configuration/Reconfiguration for the network.
Performed Systems Upgrades and Installations (both client and server machines).
Created and maintained users E-mail (MS Exchange Server), File, Printing, Web (IIS 6), and FTP accounts.
Windows Server / 12 installation, configuration, management and troubleshooting and installed windows 7/8/10 Operating systems.
Worked with vendors as the company’s Equipment Purchases and Services Procurement liaison.
Organized and Supervised contractor groups for office relocation and full scale server upgrades.
Utilized SCCM to inventory and reimage PC’S
Developed and maintained the inventory assessment procedure and user data management interface.
Regularly presented Status Reports to management.

Confidential, Morganton, NC

Production Supervisor

Responsibilities:

Lead and manage line workers ranging from 4-40 employees
Communicate problems and needs to meet daily goals and production with management
Work with employees and other supervisors to improve morale and maintain productivity
Create and maintain schedules, daily attendance, vacation and personal leave time in Kronos.

Confidential

Developer

Responsibilities:

Designed, developed, and released web-based tools, for internal use of the company, both as a single PM/Developer and as part of a team. Main tools were MS Visual Studio (C#, JavaScript, CSS, html, AJAX and jQuery) and Oracle as the data storehouse.
Developed and maintained report generation applications for clients’ accounts
Developed a reporting tool for Account Aging and Sales Data for the enterprise.

Confidential

IT Tech

Responsibilities:

Purchase, build, update and configure new and older computer systems and other connected appliances for the organization.
Work with clients to design and implement small office networks with one or more servers.
Provided technical support for the client or an organization.
Preventive and corrective maintenance for PC’s, users support in Windows 7/8/10 OS.
Internal Y2K Compliance Auditor for the company.
Maintain a schedule for Systems Maintenance, Configuration/Reconfiguration for the network.