Support Engineer Resume
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Washington, DC
SUMMARY:
- AWS Cloud certified candidate and experienced IT professional with an exceptional talent for coordinating multi - disciplinary teams and bridging the gap between technical resources and business-minded executives
- 5+ years of client-facing experience with expertise in Azure Active Directory, System Deployment, System Administration, DNS, Windows 10, Microsoft SCCM
- Experience in performing health checks, discovery, and cleanup of Active Directory infrastructure
- Well versed in providing technical support for AAD/O365 and resolving service-related issues through research, troubleshooting, and working with the Microsoft vendor team
TECHNICAL SKILLS:
- VMware
- PowerShell
- System Deployment and Upgrades
- Azure active directory
- SCCM
- VPN
- Microsoft exchange
- MS Intune
PROFESSIONAL EXPERIENCE:
Confidential, Washington DC
Support Engineer
Responsibilities:
- Performed troubleshooting of system level problems in a multi-vendor, multi-protocol network environment
- Performed and conducted vulnerability scans to determine overall health of network infrastructure and harden the servers as well.
- Experience patching Windows servers using Microsoft System Security Center (SCCM)
- Resolved user access issues and managed user accounts and security
- Analyzed and reviewed Active Directory services such as DNS, DHCP, Group Policy
- Responsible for providing telephone support to end-user community on software, and network related problems as well as configuration and delivery of cloud security and compliance reports
- Have 4 years of SCCM experience and this include connecting remotely to help clients with various issues including data transfer using the User State migration tool.
- Created detailed MS Excel documents for each migration event which includes migration procedures, detailed migration execution plan, pre and post migration task lists, contingency plans, and rollback procedures
- Experienced in Microsoft Azure. Performed data migration from the hosting environment to the cloud environment
Confidential, Arlington, VA
Desktop Support Technician
Responsibilities:
- Monitored, investigated, and resolved incidents generated by the enterprise systems applications and security management tools escalating issues to other teams as necessary
- Analyze current state redundancies in the collection and maintenance of identity data to streamline data collection and sharing across the domain
- Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware, software, and peripherals
- Administered to Create & Terminate end users through Active Directory
- Updated and maintained Hardware and Software inventory details
- Created and terminated end users through Active Directory
- Ensured printer and scanners worked well or call support if any technical issues arise for guidance
- Performed operational health checks and maintained tasks on critical infrastructure service and business applications to ensure their availability
- Resolved user access issues and managed user accounts and security
- Designed and planed complex hardware deployments, software upgrades, and significant operational initiatives