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Support Engineer Resume

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Washington, DC

SUMMARY:

  • AWS Cloud certified candidate and experienced IT professional with an exceptional talent for coordinating multi - disciplinary teams and bridging the gap between technical resources and business-minded executives
  • 5+ years of client-facing experience with expertise in Azure Active Directory, System Deployment, System Administration, DNS, Windows 10, Microsoft SCCM
  • Experience in performing health checks, discovery, and cleanup of Active Directory infrastructure
  • Well versed in providing technical support for AAD/O365 and resolving service-related issues through research, troubleshooting, and working with the Microsoft vendor team

TECHNICAL SKILLS:

  • VMware
  • PowerShell
  • System Deployment and Upgrades
  • Azure active directory
  • SCCM
  • VPN
  • Microsoft exchange
  • MS Intune

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

Support Engineer

Responsibilities:

  • Performed troubleshooting of system level problems in a multi-vendor, multi-protocol network environment
  • Performed and conducted vulnerability scans to determine overall health of network infrastructure and harden the servers as well.
  • Experience patching Windows servers using Microsoft System Security Center (SCCM)
  • Resolved user access issues and managed user accounts and security
  • Analyzed and reviewed Active Directory services such as DNS, DHCP, Group Policy
  • Responsible for providing telephone support to end-user community on software, and network related problems as well as configuration and delivery of cloud security and compliance reports
  • Have 4 years of SCCM experience and this include connecting remotely to help clients with various issues including data transfer using the User State migration tool.
  • Created detailed MS Excel documents for each migration event which includes migration procedures, detailed migration execution plan, pre and post migration task lists, contingency plans, and rollback procedures
  • Experienced in Microsoft Azure. Performed data migration from the hosting environment to the cloud environment

Confidential, Arlington, VA

Desktop Support Technician

Responsibilities:

  • Monitored, investigated, and resolved incidents generated by the enterprise systems applications and security management tools escalating issues to other teams as necessary
  • Analyze current state redundancies in the collection and maintenance of identity data to streamline data collection and sharing across the domain
  • Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware, software, and peripherals
  • Administered to Create & Terminate end users through Active Directory
  • Updated and maintained Hardware and Software inventory details
  • Created and terminated end users through Active Directory
  • Ensured printer and scanners worked well or call support if any technical issues arise for guidance
  • Performed operational health checks and maintained tasks on critical infrastructure service and business applications to ensure their availability
  • Resolved user access issues and managed user accounts and security
  • Designed and planed complex hardware deployments, software upgrades, and significant operational initiatives

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