Field Engineer/ Customer Engineer Resume

SUMMARY:

EXPERIENCE:

Confidential

Field Engineer/ Customer Engineer

Responsibilities:

Designated Service Engineer for both government agencies and commercial customers
Delivered Marketing, Sales & Administration hands on workshops to customers on Dynamics CE.
Helped customers proactively identify issues in their Dynamics environments to prevent larger issues, increase performance.
Conducted instructional calls with customers to assist them with issues that needed further training or evaluation.
Assisted customers with escalation and additional help on critical issue tickets.

Confidential

Senior Manager Enterprise Application Services

Responsibilities:

Served as point of contact for Dynamics 365 implementations inside of Confidential .
Worked with decision makers on aligning their needs with the software and design needed to fix their pain points in their business
Provided guidance to both junior and senior employees on day to day activities and projects
Worked with project managers to maintain relationships with current clients
Assisted sales with future clients and engagements
Wrote client proposals & SOW’s for dynamics releases

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

Gathered and wrote Technical requirements for ICIS/Focus (Dynamics CRM) integration
Assisted with the configuration and flows of the system design

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

Confidential, Clover, SC

CRM Implementation Consultant/ Project Manager

Responsibilities:

Managed CRM Online deployment for Sales, Marketing, Customer Service & Accounting
Built and documented business processes with departments
Assisted Marketing in linking their website to CRM
Documented all requirements for historical purposes and executive approval
Created, conducted and deployed training to users

Confidential, Seattle, WA

Senior Consultant Business Analyst/ Technical Analyst

Responsibilities:

Served as a career manager for others on guidance in career development and annual reviews
Followed SDLC processes which would meet or exceed stakeholder expectations
Mentored Jr. analysts on requirements gathering and documentation
Served as a source of knowledge on the feasibility of projects based on proposed organizational changes by Executive leaders
Managed 14 regional data quality managers on global issues and support needs
Created Business and Technical requirements for the development team on Dynamics CRM
Configured the CRM UI based on business needs and created Software installation guides for IT deployments
Conducted training for European and American Marketing teams on site in daylong sessions
Worked with Asian, European & Americas sales teams on various business issues and changes
Built custom reports in SQL and SRS for customer and business needs
Managed Dynamics CRM marketing and sales modules on a global scale
Conducted UAT sessions with customers and built test cases for ITS formal testing
Built user training manuals and conducted super user training sessions for customers

Confidential, Bellevue, WA

Data Analyst

Responsibilities:

Produced audits in Excel, SRS and SQL for data cleanup and synchronization with other systems based on business rules
Conformed various data to meet Taxonomy committee requirements
Conducted weekly calls with European, Asian and US Data Analyst groups on upcoming changes to Siebel and audit compliance

Confidential, Bellevue, WA

Systems Engineer

Responsibilities:

Created multiple Access databases to conform to Marketing campaign criteria to enter leads for entry into the Siebel system
Trained multiple individuals in the management and analysis of the Data Analyst duties
Lead Junior analysts in daily activities for marketing and sales.

Confidential, Redmond, WA

Siebel Data Management Analyst

Responsibilities:

Worked with Corporate and Midmarket sales force to manage account, contact & Opportunity management