Technical Analysis Analyst Desktop Support Resume Phoenix, AZ - Hire IT People

WORK HISTORY:

Confidential, Phoenix, AZ

Technical Analysis Analyst Desktop Support

Responsibilities:

Desktop support/Project Coordinator for Confidential in procurement, Inventory and Asset Management of IT equipment, ITAM.

Confidential, Phoenix, AZ

Project Program Management Sr. Analyst Team Leader

Responsibilities:

Manages projects, or specific activities related to projects within given constraints of scope, schedule, budget, and quality through the duration of the project
Allocates work among team members and provides guidance on a regular basis.
Conducts periodic reviews to ensure project is on track and conducts post - project reviews.
Ensures all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis.
Utilizes relevant project management tools, systems, and applications.
Understands and applies principles, concepts, theories, technologies and standards of professional field.
Develops and applies specialized knowledge within own discipline.
Deepens knowledge through exposure to new assignments and continuous learning. Knowledge of related industry considerations.
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
Builds deeper understanding of processes, procedures, customers and organization. Assists program or process development and implementation. Coordinates activities and processes.
Team Leader and Manage Dell deployments projects for US Government agencies and Commercial business groups for Global Services Delivery Team. Team Leader and Managed technicians at customer locations to ensure quality, efficiency and compliance with Dell deployment procedures and installation guides. Schedule workflow for the techs daily and weekly. Worked closely with Telecom Support and Facilities to coordinate department moves. Survey and Prepare Site Readiness with onsite IT Manager for deployment.
Coordinate onsite with IT Project manager and onsite IT Dept preparing site for Projects.
Coordinate with Point of Contact, PM and Customer techs on scheduling deployments daily.
Responsible for the successful execution of new Dell Computer deployment projects within the customer environment.
Validate daily user readiness based on schedule for the site. Train new Dell Site Tech Leads and Contractor Site Tech Leads.
Onsite Team Lead for team of 3 to 20 deploying New Dell Computers with Data migrations and next day support. Execute according to Dell Site Lead guide and Tech Guide. Coordinate with Customer’s on-site facilities and technical contacts.
Distribute deployment workload among deployment team members.
Ensure the technicians are productive, efficient and stay within scope o project.
Serve as the escalation point for technician's deployment issues.
Performed QA on completed deployments. Keep track of technician’s timesheets, approve timesheets for techs. Performed Installations while not performing supervisory activities.
Performed Site closeout report at the end of each night and when project ends.
Experience in using Quickbase, and Concur for Expense Reporting

Confidential, Phoenix, AZ

Senior Desktop Support Analyst

Responsibilities:

Repair LaserJet and DeskJet Printers. Installed PC hardware: hard drives, memory, video card, nic cards, and pci cards.

Confidential, Jersey City, NJ

Team Leader

Responsibilities:

Managed the Desktop Support Team and Helpdesk Team. Supervise and provides consultation to Desktop Support team as they try to solve complex network and application system problems, organizes job priorities and schedules.
Supports and assists Desktop Support Team providing support to end-users through daily problem solving and help desk responses.
Managed the daily workflow activity for the Desktop Team.
Worked closely with Telecom Support and Facilities to coordinate department moves
Worked closely with Information Security Services and Corporate Integrity for maintaining security on desktops.
Worked closely with Information Security to coordinate Company server/client upgrades and changes. Team Leader for the desktop support technicians and helpdesk team.

Confidential, New York

Team Leader for Desktop Support Team

Responsibilities:

Team Leader Desktop support for over 900 brokers for the Trading floor and 300 users in back office in a Windows 2000 and XP environment.

Confidential, Jersey City, NJ

Desktop Support Team Leader

Responsibilities:

Team Leader, Desktop support for brokers on the Trading floor.
Team Leader: Managed a major project that consist of testing Dell Computers and added them to the domain and setting them up with the Desktop Support team for the trading floor for the company’s new building.
Performed client software installation, and e-mail settings.
Troubleshot Logon and Network Connectivity Problems, Reset passwords for Users.

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Technical Analysis Analyst Desktop Support Resume

Phoenix, AZ

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