Remedy Developer & Support Resume

SUMMARY

BMC Remedy ITSM Professional having over 6.11+ years of experience in Remedy Development.
Core developer for customizations related to BMC Remedy ITSM Applications
Knowledge of BMC Remedy objects and been involved in customizations related to SRM modules, Incident and Task.
Knowledge of Active link, filter, escalation for developing teh Service Request Forms.
Expertise in Developing OOTB Service Requests.
Good at teamwork, monitoring, people management with good noledge of ITIL principles and looking forward to good exposer in Remedy Development.
Debugging capability across all teh ITSM modules and also in identifying teh root cause.
Involved in Production and operations Go - Live releases activities.
Experienced in all phases of teh Software Development Lifecycle including Requirements gathering, Design, Development, Testing and Deployment.
Worked on BMC Remedy versions 7.6.x, 8.x.,9.1.02
Worked on BMC Remedy ITSM versions 8.x,9.1.02
Worked on BMC Remedy SRM versions 8.x,9.1.02
Good understanding of AR System Architecture.
Managing/troubleshooting integrations between various BMC Applications and 3rd Party Applications.
Conduct UAT with customer & maintain Defect tracker till closure.
Conduct Internal Testing of teh Customization'
Provide a single point of contact for one or more IT Service Management process and business partners.
Good noledge on Remedy Client tools like Developer Studio, AR Import tool, BMC Remedy User tool.
Configures and customizes teh service request management system, including workflow creation and documentation.
Managing/troubleshooting integrations between various BMC Applications and 3rd Party
Integration with Directory Services
Email Gateway Integration (For Incoming and Outgoing)
Design & Development of OOTB Service Requests for BMC Remedy.
Providing End User Training on BMC Remedy.
Ability to perform under constant changing environment.
Ability to perform teh task under pressure.
Excellent problem-solving noledge.
Strong organizational skills; Ability to organize and structure high levels of information.
BMC Remedy ARS 7.6.x, 8.x.,9.1.02
BMC Remedy ITSM (Incident, Problem, Change, Asset) 7.6.04, 8.x,9.1.02
Service Request management (SRM) 7.6.04 through 9.1.02
Microsoft Windows Servers
Microsoft SQL Server

PROFESSIONAL EXPERIENCE

Confidential

Remedy Developer & Support

Responsibilities:

Consolidation of 2000+ service requests to approx. 500 Service Requests
Development of 400+ Advance interface forms covering Simple to Complex
Optimization of Workflows
Customizations related to Incident and Change management modules to meet customer functional requirements
Testing Support for Users performing UAT
Creation of deployment packages for phase wise rollout
Support for ITSM related functional issues
On-going support for Existing ITSM customizations and Advance interface forms with related workflows Support for ITSM related functional issues

Confidential

Remedy Developer

Responsibilities:

Development of Weservices and custom workflows for user provisioning integration via IDM (Identity Manager)
Onboarded 20+ applications for dis Integration
Provided support for additional development activities for new applications

Confidential

Remedy Developer

Responsibilities:

Development and configuration of Service Request forms for Request to fulfillment of IT Assets (Hardware & Software)
Custom workflows to check availability of assets / licenses while user raising teh request

Confidential

Remedy Developer

Responsibilities:

Development and configuration of Service Request forms for Request to fulfillment for service desk.
dis Confidential was to develop teh BMC remedy AR system existing application based on teh requirements which involves Requirements gathering, Designing teh process flow and implantation of teh AR system customized application followed

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship