CAREER PROFILE:

Highly resourceful, innovative, and proficient Project Manager over 10+ years of experience in facilities project management and EHR implementations coupled with expertise in Waterfall and Agile Methodology. Recognized throughout career for specializing in system implementations, process improvement, and business process re - design. Vastly adept at overseeing complex project completion such as system upgrades and implementations for EHR and telecommunications systems. My overall goal is to continue to expand my career brand by obtaining a challenging role within IT Project Management or other related areas, where my expertise and skill set can be utilized to achieve success.

AREAS OF EXPERTISE:

• Waterfall and Agile Methodologies
• Application Development and Implementation
• Strategic Initiative Planning
• Executive Level Communications
• Process Engineering and Improvement
• Formal PMP Training
• Business Process Re-Design
• Program Management
• Risk Management
• Budget Development and Management
• Change Management
• Stakeholder Relationship Building
• Fit-Gap Analysis Reports

TECHNICAL SKILLS:

Technical Proficiency: Microsoft Office Suite, Workday, Salesforce, Tableau, Concur, Maximo.

EXPERIENCE:

Confidential, Atlanta, Georgia

Project Associate

Responsibilities:

• Managed implementation teams from 5 to 30 resources as well as played and essential role in developing online library of team training tools and documents.
• Facilitated agile adoption for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Ensured the development teams are practicing the Agile principle and completed product demonstrations, backlog maintenance and resolve action items
• Initiated and maintained the reporting relationship with project stakeholders including team members, peers, managers, executive leadership, customers, vendors and other affected departments team members.
• Delivered project needs on time and within the agreed acceptance criteria in a waterfall methodology environment as they attempted to transition to an Agile Methodology.
• Successfully updated Project Sponsor and Business Stakeholders on Project Status, Budget, Issues and Risk, and Project Milestones.
• Prepared documentation and reports, including monthly implementation, metrics, and fit-gap analysis reports.

Senior Client Support Associate

Confidential

Responsibilities:

• Led continuous process improvements, earning accolades for managing difficult clients, saving more than 100 man hours, and creating community service event for more than 108 coworkers.
• Held accountable for supervising employees, coordinating work flow, prioritizing and delegating tasks, and evaluating performance to help transform corporate culture into performance-based and customer-oriented culture.
• Successfully managed system upgrades and implementations for practice management, corporate EHR system, and telecommunications software.
• Supported multiple simultaneous client inquiries, meeting quality and performance standards for queue management.
• Collaborated with clients and internal teams to deliver accurate product information, troubleshoot and resolve proficiency issues, lead implementation activities, and provide timely status updates.

Confidential, Atlanta, Georgia

Project Management

Responsibilities:

• Streamlined operations, slashing corrective maintenance costs by $5000 and saving more than $75,000 in continuous repair costs.
• Collaborated with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
• Developed and managed the Project Plan, resource allocation plan, project budget, issues and risk log, and stakeholder management plans.
• Maintained and updated databases for project development, ensuring accurate project accounting sources and financial forecasting.
• Collaborated with key internal and external stakeholders to meet schedules and deadlines, supervising facility system maintenance tasks.

Team Member

Confidential, Tallahassee, Florida

Responsibilities:

• Served as sales floor associate, handling monetary transactions and providing courteous and prompt customer service.
• Maintained product availability, restocking shelves as needed. Led process improvements, reducing time for completing one process by 15 minutes per hour.

Confidential, Atlanta, Georgia

Reserve Unit Leader

Responsibilities:

• Supervised more than 100 personnel during training and tactical maneuvers, serving as Equal Opportunity Advisor and ensuring compliance to all physical fitness, medical, and dental requirements for deployment (mobilization).
• Held accountable for conducting staff evaluations, assessing performance against key criteria and adherence to policies related to equal opportunity standards.
• Recognized for supporting sailor preparation for Physical Readiness Test and achieved 100% pass rate for last three cycles.
• Mentored new reserve sailors, coaching development and acclimation to Naval policies and procedures.

Confidential, Norfolk, Virginia

Active Duty - Electrician

Responsibilities:

• Collaborated with engineers to resolve all types of electrical systems issues to improve test operations and provide quality results for ships.
• Inspected electrical systems to identify hazards, defects and the need for adjustment or repair as well as replaced and troubleshot faulty electrical systems as necessary.
• Led Rapid Response Fire Team, first responders to critical situations onboard as well as maintained core engineering systems, ensuring overall operational safety and regulatory compliance.