OBJECTIVE

• To secure a position at an organization that will utilize my experience and expertise towards their growth and company goals.
• Furthermore, to work in an environment where I can further develop my skillet and gain more experience in the industry with the ability to quickly adapt and analyze a new IT environment to help plan and improve IT processes to optimize system efficiency.

TECHNICAL SKILLS

• Windows Server2008 - 2012
• Software Installation
• Microsoft Azure
• AWS
• Software Documentation
• Computer Hardware
• Troubleshooting
• Active Directory
• Networking
• Technical Support
• Operating Systems
• Linux
• Testing
• Microsoft Suite
• PowerPoint
• Word
• Excel
• Visio
• Project and Access
• Help Desk Support
• System Deployment
• System Administration
• DNS
• Windows 10
• BMC Remedy
• VMware
• Microsoft exchange
• VPN
• Workstation imaging
• Blackberry
• Android
• Antivirus
• SCCM

PROFESSIONAL EXPERIENCE

Confidential

System administrator/Technical Support Analyst III

Responsibilities:

• Primary(lead) system administrator for WM site and dispatch centers in the DMV area.
• Ensured compliance with all systems security requirements and updates, provided guidance and instructed as necessary to the existing personnel.
• Experienced in Microsoft Azure. Performed data migration from the hosting environment to the cloud environment
• Analyzed and implemented security requirement for computer systems which included mainframes, workstations, and personal computers.
• Monitored system recovery processes and ensure the proper restoration of an IS security feature
• Experienced in querying MS SQL and applying it to the software development process
• Performed software installations and upgrades to Unix/Windows operating systems and layered software packages and maintains them in accordance with established policies, procedures and service level agreements; evaluation and installation of software/hardware patches and resolution of software related problems associated with products
• Performed and conducted vulnerability scans to determine overall health of network infrastructure
• Reviewed and analyzed security data to assess and determine most critical vulnerabilities and its impact to the organization.
• Have 4 years of SCCM experience and this include connecting remotely to help clients with various issues including data transfer using the User State migration tool, adding new computers or devices into the configuration management database.
• Designed, developed, and implements solutions that met security requirements.
• Documented policies and procedures pertaining to Systems Administration
• Strong familiarity with Active Directory on MS Server 2003 and 2008 platforms.
• Knowledge of MS Exchange Server 2003 and 2007 and Active Directory
• Familiarity with BES and Blackberry handhelds, Symantec Endpoint Protection and Citrix.
• Strong networking skills: Ethernet, TCP/IP, Wireless, VPN, and connectivity troubleshooting.
• Provide ongoing software support and training in the use of Microsoft Office Suite, Office 365, and Go to Meeting, Skype and Multifunctional copier/printer/scanner devices.
• Configure Windows 7 and 8 pc’s and laptops as necessary to connect to virtual desktops and all cloud software
• Resolved user access issues and managed user accounts and security
• Responsible for providing telephone support to end-user community on software, and network related problems.
• Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware, software and peripherals.
• Monitored and responded phone and e-mail requests for technical support
• Updated and Maintained Hardware and Software inventory details
• Administered to Create & Terminate end users through Active Directory
• Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.
• Troubleshoot problems with hardware, software, networking, and other related technologies.

Confidential

Desktop Support/Systems Admin

Responsibilities:

• Analyzed and implemented security requirement for computer systems which included mainframes, workstations, and personal computers.
• Windows 7 to Windows 10 migration.
• Performed PC support and maintenance for over 1000 people.
• Followed up with existing tickets/inquiries, as appropriate.
• Audited help desk ticket logs to ensure accuracy of information on the tickets.
• Resolved user access issues and managed user accounts and security
• Active Directory Account Administration
• Responded to telephone calls, email and personnel requests for technical support
• Document, track and monitor problems to ensure a timely resolution
• Provide technical support to end users on a variety of issues
• Coordinate with team to ensure rapid response times and follow-up with customers
• Answering help desk queries face to face via phone and email.
• Maintain loaner laptops and hotspot
• Confirmed all daily activity to insure compliancy within SLA guidelines.
• Planned and managed the delivery & installation of end user desktop technology services.
• Consulted with departments on IT requirements for desktop systems.
• Built and configured multiple vendor desktops and laptops to company specifications
• Random checks on customer satisfaction levels.
• Monitor network, server, software application
• Updated and Maintained Hardware and Software inventory details
• Administered to Create & Terminate end users through Active Directory
• Ensured printer and scanners worked well or call support if any technical issues arise for guidance
• Windows XP/7 & Office 2007/365 environment
• Supported requirements for managing installation, configuration and maintenance of Unix/Windows workstations and servers, including Web servers, network attached storage devices, and stored data in support of business processing requirements
• Designed and planed complex hardware deployments, software upgrades, and significant operational initiatives