SUMMARY:

Highly motivated and dependable Technical Service Engineer with extensive experience as an Appraiser and Estimator, along with a wealth of experience in IT, Communications, and Service. Proven ability to identify, investigate, diagnose, and problem - solve issues. Versatile, detail-oriented with excellent communications and interpersonal skills with the ability to write and verbalize with clients; adept with a variety source of applications, hardware systems along with databases, Windows Server, Firewall Administration, Security, Networks, Troubleshooting (IP/Protocol Conflicts), and providing the necessary technical documentation needed for future analysis and recommendations.

TECHNICAL SKILLS:

Skills: Automotive Services, Collison, Appraisals and Estimates, Damages, Conflicts, Troubleshooting, Mitchell, CCC, I-Car, Windows Server 2012, NAT, Active Directory (AD), DNS, NOC, SOC Reports, COMODO Internet Security, IPSEC, VPN, IP Design, SQL, C, Python, Checkpoint Firewall, Antivirus, Malware Analysis, Network Tools, Wireshark, Cisco RS, Cabling, Monitoring, Network Infrastructures, Risk Analysis, Time Management;

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Technical Service Engineer

Responsibilities:

• Diagnosed, documented problems, resolutions about application errors, hardware, and vehicle damages;
• Configured, installed, maintained, troubleshot system applications, hardware, and vehicle onboard systems;
• Recommended system hardware, applications, device assistance, and desk - side assistance if needed;
• Problem-solved, identified, investigated, accidents, collisions, and tested circuits and lines;
• Researched, evaluated, managed, supported new products, applications, and systems;
• Performed damages analysis reports on pre-existing, collisions, and supplements;
• Built relationships with adjusters, aftermarket | insurance companies, yards;
• Supported SQL/Oracle databases, Linux/Windows, Windows AD/GP, Virtual Box;

Confidential, Homewood, IL

Site Surveyor

Responsibilities:

• Worked closely with client relations, general contractors, site managers, project managers, electricians;
• Assisted the production team in project engineering and surveying sites being developed;
• Oversaw projects to ensure that it is on schedule and all the deadlines are met;
• Facilitated the decisions by providing a comprehensive report on the completion of the project;
• Configured, installed, maintained, troubleshot hardware systems, and electronic data interchange;
• Identified, Investigated, Problem Solved, Tested Lines/Circuits, Punched Lines, Terminated;
• Used Punched, Crimped Tools, Cat6 Cables (White/Blue), Spools, Butt Sets;
• Read Blueprint Schematics, Found Lucrative Ways to Run Cable, Measurements, Cable Usage;
• Worked around main distribution facilities, LAN/WAN, MDF/IDF, (DMARC), 66-blocks, PBX, Patch Panels, Rack Mounts, Cisco, Modems, Wireless, Data Circuits, Low Voltage, POS, wired Cash Wraps, terminated;

Confidential, Chicago, IL

Independent Systems Engineer

Responsibilities:

• Administered configurations for Checkpoint, Symantec, COMODO internet security;
• Configured, installed, maintained, and troubleshot hardware system off LAN/WAN;
• Problem - solved identified, investigated, viruses and malware, and any unforeseen protocols;
• Worked closely with management, technicians to assist in production, systems, and connectivity;
• Provided telecom services, application support, technical support, and product support;
• Advised, technical written, secured networks, system situations, managed productions;
• Trained in various applications, designs, devices, security, systems, and local networks;
• Wrote procedures for antivirus, system cleans, security, and step-by-step applications tools;
• Recommended technical upgrades: firewalls, memory, routers, SSD, HD, software, and motherboards;

Confidential, Chicago, IL

Writer/Producer

Responsibilities:

• Produced the production team in monitoring the technical areas of the game being developed;
• Monitored various projects to ensure that all schedules and deadlines are met by the engineering;
• Facilitated decisions by providing a comprehensive report on the development of the designs;
• Worked with engineers, artists, developers, designers, technical writers, journalists, scriptwriters;
• Contributed ideas, researched topics, booked guests, and organized scripts;
• Managed forums, casts, models, advertisements, marketing's, and art events;
• Coordinated various outlets TV/Film, videographers, photographers, sound engineers;
• Created, designed, arranged content, managed books, magazine layouts;
• Scheduled meetings, team outlets, casting calls, studio sessions, vocal training and set up interviews;
• Strong communication, interpersonal, customer relations, production, public relations;
• Written fresh content for advertisements, books, e - com, magazines, and photojournalism;
• Edited (images, scripts, videos) and create compelling storylines;
• Provided analytics, critical notations, responses, problem-solved business issues;
• Self-started, self-motivated, detailed, negotiated, analytical mindset;
• Media managed, copyrights, developed, marketed, produced, published, technical services;

Confidential, Chicago, IL

Operations Specialist/Appraiser

Responsibilities:

• Case managed assessments, client satisfaction, customer relations, and enforced deadlines;
• Worked closely with technicians making sure all vehicles meet repaired requirements;
• Researched, evaluated, performed technical reviews, compared enterprise standards and components;
• Ensured platforms/systems conform to established enterprise/industry standards and reference models;
• Implement changes to platforms with minimal impact, conducted assessments, installed EDI;
• Configured, implemented, troubleshot systems, problem - solved hardware and software issues;
• Media serviced, business tools, strong communication, customer service, and interpersonal;
• Inspected all domestic/import vehicles as well as buses and motorcycles for damages;
• Inspected the entire vehicles and motorcycles for pre-existing damages, collisions, totals, partials;
• Performed damages analysis reports on pre-existing, collisions, and supplements;
• Built relationships with adjusters, aftermarket | insurance companies, yards;
• Public relations, strong interpersonal, written, and communication skills;
• Traveled 70% to various accident sites, took images, and wrote reports on all damages;

Confidential, Chicago, IL

Network Engineer

Responsibilities:

• Provided firewall administration, infrastructure support, intrusion analysis, and collaborated with NOC;
• Defined ongoing improvements for blueprints, instructions, procedures, reports, and security topologies;
• Evaluated results, problem - solved issues, tested security, and systems performances;
• Conducted security layouts, vulnerabilities, NAT, developed, finalized blueprints/topology designs;
• Implemented NAT, CITRIX, LEADS, Elections, Authentications, VPNs, Security, and EDI;
• Problem-solved IP conflicts, investigated connectivity issues, bandwidth, and Cisco switches/routers;
• Administered, installed, Check Point Firewalls, Intrusion Detection (IDS), UNIX, Windows NT.
• Project managed risk analysis/risk assessments, and network security assessments;
• Provided strong customer service, interpersonal, oral communication, written, proposed ideas;

Confidential, Chicago, IL

Regional Technical Support

Responsibilities:

• Used a ticketed system Lotus Notes DB for all technical support levels;
• Configured, installed, PCs, PDAs, laptops, video cards, printers, upgrades, memory, HDD;
• Phone supported, desk - side assisted, telecom serviced, problem solved technical issues;
• Performed system checks, assisted attorneys in Westlaw, Lexis Nexis, Lotus;