IT Support Specialist Resume Atlanta, GA - Hire IT People

PROFESSIONAL SUMMARY:

Project Manager with over 10 years of technology experience, successfully driving corporate strategies in end - to-end project initiatives to achieve the desired results of the stakeholders.
Implemented infrastructure initiatives with budgets.
Adhered to best practices in communication and project management to reach stakeholders’ goals.
Leveraged interpersonal relationships with cross-functional departments to resolve complex problems.

SKILL:

Project Management

Agile Methodology

Client Facing Support

Financial Reporting

Risk Mitigation

Conflict Resolution

Cloud Computing

Excel Metrics

Time Management

Procurement

Process Improvements

Data Analytics

Microsoft Project

Compliance Testing

Empathetic Leader

Microsoft Word

WORK EXPERIENCE:

IT Support Specialist

Confidential, Atlanta, GA

Responsibilities:

Coordinated the onboarding and offboarding of 1300 internal resources simultaneously to comply with company standards, document issues, and resolve them efficiently.
Implemented a project plan to upgrade Windows 10 for multiple clients, communicated updates to management, and provided to clients on how to use the new software.
Consulted with vendors to procure and distribute technology based on computing needs and maintained available inventory for quick client solutions.

Data Analyst

Confidential, Atlanta, GA

Responsibilities:

Documented financials, identified trends, and made recommendations to grow the business.
Created detail reports to support the analysis of data and presented findings to management.

IT Project Manager

Confidential, Atlanta, GA

Responsibilities:

Prepared a detailed project plan, communicated project updates, and tracked deliverables to complete a Windows 10 upgrade for 15,000 users adhering to the project timeline and budget.
Supervised twenty-eight technicians, assigned tasks, and built strong relationships.
Scheduled project meetings, led scope discussions, and implemented change management process for any deviations keeping all cross-functional teamed informed.

IT Project Manager

Confidential, Atlanta, GA

Responsibilities:

Partnered with cross-functional teams in developing scope and project plan to upgrade 49,000 members to Windows 10 on schedule and within budget.
Tracked the compliance testing of 1300 applications and motivated teams with competing priorities to complete testing and report results to meet the scheduled deadline.
Collaborated on Sprint/Iteration plans to document and resolve vulnerabilities, improving security by 31% in five months.

IT Support Specialist

Confidential, Atlanta, GA

Responsibilities:

Migrated seven hundred users to Windows 10 and prepared detailed documentation along with which improved information security and associate performance.
Solicited and investigated bids from suppliers and recommended best options to management.

Senior Business Analyst

Confidential, Atlanta, GA

Responsibilities:

Collaboratively constructed and implemented a project plan to elevate enterprise software resulting in process improvements, cost savings, and client satisfaction.

Business Analyst

Confidential, Atlanta, GA

Responsibilities:

Procured hardware for a project which updated 48,000 users to Windows 7 operating system.
Tracked the regression testing of 1000+ applications to confirm compatibility with Windows 7.
Partnered with technology departments to find solutions to flight delays resulting in a reduction of 22% over four months by implementing new software and the staff.

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It Support Specialist Resume

Atlanta, GA

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