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Technical Support Specialist Resume Profile

Objective: Highly skilled, self-motivated professional seeking IT position that requires strong foundations in desktop support, networking and troubleshooting.

Experience:

Confidential

Consultant Technical Support Specialist

  • IT consultant with the agency's IT Team
  • Rollout and setup of 30 brand new 3010p LaserJet Printers for agency
  • Setup of audio/visual equipment for closings and staff meetings
  • Setup and distribution of new apple laptops and MiPads for executive staff
  • Blackberry troubleshooting for executive staff
  • Unlocking accts and adding computers to domain via Active Directory
  • Software installation and troubleshooting and repair of staff Pac's thru LANDesk Management Suite
  • Citrix installation for executive staff on laptops for remote use
  • Migration to outlook 365 for agency staff

Confidential Windows 7 Migration Technician -

  • Performed Hardware Image of new and old hardware systems Window 7 Installation utilized supplied documentation and tools USMT
  • Assist Project Managers and Team Leads in the end to end user process for destination moves and hardware/software upgrades
  • Assist with network mappings and printer setups
  • Installed Microsoft Lync 2010 after upgrade to win 7 so is complete

Desktop Support/ Asset Management

Consultant

  • Consultant brought on to be part of IT security audit team that reported to Corporate Vp of Security
  • Traveled to different cities in the US to fix IT security issues
  • Researching effective method for large scale migration and deployment method
  • Making sure there was a accurate inventory for all sites visited
  • Asset tagging on all laptops for deployment
  • Disk Imaging on all new HP Desktops and Laptop
  • Bit Locker Encryption on all HP Laptops and Desktops after a successful reimage
  • Setup of boot camp on i7 MacBook pro to dual boot Mac OsX Mountain Lion and Windows 7 for executives

Confidential

IT Consultant with the Desktop Support Team

  • Assisted Senior Desktop Support Team with the moves, adds and changes of 1300 user computers and peripherals from old building in Parsippany to new headquarters in Madison N.J.
  • Assisted staff with mapping of network printers in Madison Location.
  • Assisted staff with various Microsoft Outlook 2010 such as backing up and restoring PST's
  • Assisted staff and users with connectivity issues with wireless and lan network
  • Assisted Remote Users with issues using Landesk Remote Management System
  • Setup and Installation of iMacs and Mac Pros for Graphic Design Staff and Marketing Staff
  • Logging and closing trouble tickets

Confidential

System Support Specialist

  • Respond and Resolve all Help-Desk trouble tickets related to the voice/data network
  • Rollout and Deployment of new helpdesk software on end user systems
  • Install, configure, troubleshoot and maintain PC hardware, software and printers
  • Monitor network applications including backup systems, battery backup units, network hardware, and system management software
  • Maintain software and hardware inventory
  • Change server backup tapes weekly and maintaining the tape libraries
  • Novell 5 Netware Administration for 100 end users
  • Assisted in Company-wide migration from Novell Netware to Windows 2003 environment
  • Network security, applications installation, distribute software upgrades, monitor daily activity and enforce licensing agreements using Active Directory 2003, Group Policies and Computer Management
  • User moves, adds and changes using Active Directory 2003 and Mitel Manager
  • Manage Active Directory accounts and permissions
  • Assisted in migration from Novell Email Environment to Exchange Server 2007
  • Set up of email accts using Exchange Management Console
  • Performed upgrade of Newark's C2C computer lab to Windows XP
  • Provided support for Wireless messaging devices for Management Blackberry, Android Apple
  • Setup of wireless computer lab for Paterson DRC Day Reporting Center
  • Setup of ADP eTIME hand punch 4000 system for Newark location
  • Assisted in Migration to Desktop Virtualization

Confidential

Computer Service Technician

  • Responsible for analyzing and resolving complex hardware and software problems associated with desktop and laptop PCs
  • Resolved compatibility issues
  • Re-imaged Refurbished Machines using Ghost Symantec 7.5.
  • Researched error codes and conflicts on system devices
  • Performed common diagnostic utilities and tools to help repair computers
  • Removed Malware from customer's machines using 3rd party utilities
  • Spam removal from customer's machines using 3rd party utilities
  • Performed virus detection and removal from customer's machines using 3rd party utilities
  • Installed and configured Windows 2000 Professional on company's in house PCs
  • Installed and configured Windows XP Professional on company's in house PCs
  • Assisted in the installation of terminal servers to move company into virtualization

Confidential

  • Digital Technical Support Representative Technical Support for all Fuji film Digital Cameras on all Mac OS and Microsoft OS
  • Research and troubleshoot installs of Finepix Software
  • Handled customer service calls and questions regarding Fuji film products
  • Close Trouble Tickets

Confidential

Service Writer/Computer Technician Part-Time

  • Handled all aspects of customer service
  • Performed upgrades, troubleshoot, and repaired customers' personal computers.
  • Setup and tested all returns to CompUSA Tech Service Center.

Summary of

Qualifications:

  • Hardware: Mitel digital and VoIP phone systems, Blackberry Smartphones, iPhones/iPads, Linksys Wireless Routers, 3Com Hubs, SMC unmanaged switches, NIC cards, NetportExpress Print Servers, HP JetDirect Print Servers, Compaq Proliant ML 370 Servers, Compaq Deskpro 2000 EP series Workstations, Dell OptiPlex Workstations, HP Compaq nx7400 notebook, Compaq Armada Notebooks, Dell Latitude Notebooks, IBM ThinkPad Notebooks, HP LaserJet Printers, Lexmark Laser Printers, Savin 2560 Multifunctional Digital Systems
  • Software: Microsoft Lync 2010, Mitel Enterprise Manager, RIM Desktop and Device Manager, Symantec Antivirus 10.0.2, Symantec Backup Exec, Trend Micro Internet Security, Adobe Acrobat Reader/Standard/Professional, SmartDeviceMonitor for Admin, PC Anywhere, RDP Remote Desktop Protocol , NetMeeting, AT T Dialer, Intel Teamstation Video Conference, Partition Magic, Norton Utilities, Norton Ghost 2003, Adware SE, Spysweeper, Norton Antivirus, Microsoft Word and Excel 2010, 2007, 2003, XP, 1997 , Outlook 2003 - 2010, Entourage Mail, Novell GroupWise 6.54, System Suite 3.0, Internet Explorer 3x, 4x, 5x ,6x, and 7x , Mozilla Firefox, Citrix MetaFrame Client ,VMware Fusion
  • Operating Systems: Windows 2008 - 2003 Server, Microsoft Windows XP Professional, Microsoft Windows 2000 Professional, Microsoft Windows NT 4.0 Server, Microsoft Windows NT 4.0 Workstation, Microsoft Windows Millennium, Microsoft Windows 98, Microsoft Windows 95, Microsoft Windows 3x and DOS, Novell Netware 5.x and 6, Novell Client for Windows 4.92, MacOS X 10.2 10.8

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