Support Specialist Resume Tampa, FL - Hire IT People

PROFESSIONAL EXPERIENCE

Support Specialist

Confidential, Tampa, FL

Responsibilities:

Provide constant monitoring for production level servers and production processes.
Engage in high - level MMLs to troubleshoot production environment health issues in absence of directors.
Aid multiple server patches such as restaging servers and providing health checks for processes that may have been stopped.
Execute SQL queries using Oracle SQL Developer for automated process monitoring and reporting.
Implement SOPs in Microsoft SharePoint for best practices in handling automated process failures and user inquiries.
Resolve support tickets in ServiceNow from end users for account, printer, desktop, and Citrix issues.
Provided support to remote users on Thin Clients.
Ensure that all tickets in ServiceNow and Atlassian Jira are handled within appropriate service level agreement time frames.
Support and implementation of valid global standards for authentication, authorization, and directory services
Provide guidance to junior team members on process and procedure

IT Technician

Confidential, Tampa, FL

Responsibilities:

Administer servers, desktop computers, laptop computers, printers, routers, switches, firewalls, smartphones, security updates and patches.
Provide support for incoming work orders related to computer systems, software, and hardware.
Manage and organize inventory.
Install, upgrade, and set up computers on network system.
Provided desktop support.
Manage and setup Printers.
Supported on premise point of sale system.
Reported directly to senior IT director.
Provided end user and customer support daily on Windows, Mac, and mobile devices.
Supported senior network manager with fiber and over 150 cisco switches.

TECHNICAL SKILLS

Programming Languages: Python, SQL

Network Securities: NAT and ACL

Routing Protocols: OSPF

Network Management: SSH, Telnet, and ICMP

Software: Wireshark, PacketTracer, Oracle Database, Windows Active Directory, ServiceNow, Atlassian Jira, SolarWinds and Microsoft Office.

LAN Technology: VLAN, VTP, Inter-VLAN routing, dot1q, and STP

Infrastructure Services: DHCP, DNS, FTP, and TFTP

Communication Protocols: ARP

First Hop Redundancy Protocol: VRRP, HSRP, and GLBP