SUMMARY:

Seeking an exciting Technology position that makes use of, and benefits from my continuing experiences and education for the overall success of the Company's mission.

EMPLOYMENT:

Confidential, Scottsdale, AZ

Desktop Support Analyst

Responsibilities:

• Maintained, serviced, troubleshoot, and resolved Windows based PCs and tablets, mobile device, telephony, hardware & software, cloud services, peripherals, printers, and simple networking.
• Performed support over the phone and use remote desktop support tools.
• Managed knowledge base and troubleshooting guides and collaborating with the team.
• Managed device and employee security and enforce security best practices and policies.
• Performed conference support within the Home Office or conference/convention halls.
• Supported Executive team with heightened awareness.
• Discovered automated approaches for desktop support tasks
• Accurate maintained inventory management and record keeping of client devices.
• Managed and support internal and vendor audits.
• Maintained professional relationships with vendors and work with vendor support.
• Ordered computing supplies and maintain appropriate stock levels.
• Maintained active directory structure.
• Performed deployments and decommissions.
• Managed Cloud account management.
• Managed smart phones and service contracts.
• Provided consulting with project teams to gather, analyze, present solutions and assist with project implementations.
• Configured, monitored, and maintained desktop infrastructure such as, imaging, patch update systems.
• Created and maintained disaster recovery protocols for end user environments.
• Maintained configuration management for departmental computing needs.
• Created and maintained documented support and equipment life cycle plans.
• Provided regular management and executive performance summary reports.
• Provided user training.
• Used an ITSM systems to maintain queues, log work performed, and close requests with service levels

Confidential, Lakeville, MA

Systems Security Specialist

Responsibilities:

• Managed Ocean Spray's entire fleet of mobile devices, including but not limited to: Cell phones, Smartphones, Air cards, Tablets, and cell phone signal boosters.
• Orders, activates, and tests all mobile devices.
• Maintained a current inventory of all corporate mobile devices assets.
• Installed corporate email on approved Ocean Spray Smartphones/tablets - (Active Sync).
• Managed the international fleet of loaner Blackberry's and IPhones.
• Managed tablets and Smartphone for Senior Executives, board directors, and CEO.
• Oversees all iOS and Android software upgrades.
• Upgraded remote users outside the corporate office with newer high speed Air cards, Network Extenders, and Smartphones.
• Performs upgrades for approved corporate employees with current Smartphones, tablets, air cards, and network extenders approved for company use.
• Phased out the BES server and replaced it with Active Sync enabled Android and IOS products
• Actively worked with the Security and Messaging team managing Active Sync and Blackberry Enterprise server.
• Team member of Bradford Networks NAC /rogue device detection.
• Provided the necessary security measures for lost /stolen/terminated devices.
• Installed security cameras for highly sensitive computer and storage areas.
• Assisted with building new IT conference room.
• Provided 24/7 support for all mobile devices.

Confidential, MA

Senior IT Analyst

Responsibilities:

• Responsible for overseeing all aspects of IT communications between three energy producing power plants.
• Administered and maintained a computer fleet for 150+ end users with Windows 7 PC/Laptops.
• Provided 24 hour support for VPN and non VPN users.
• Ordered, configured, and implemented all user mobile phones including but not limited to Blackberries and iPhones.
• Troubleshoot and replaced office landline phones.
• Assisted corporate office Avaya PBX repairs and upgrades.
• Ordered, configured, and installed wireless internet at various power plants located in Maryland, Virginia, Cape Cod, and Boston.
• Configured, maintained, and replaced Windows 7 servers as needed.
• Replaced UPS battery backup systems attached to server farms and enabled remote network monitoring.
• Wire managed network server rooms at multiple plant locations.
• Made and implemented Coaxial cable jumpers for security surveillance projects.
• Planned and assisted in the installation of network closet AC ventilation systems at two plant locations.
• Planned and assisteu In the installation of plant safety information displays at various locations. Actively involved with configuring, maintaining, and upgrading Cisco switches at all plant locations..
• Installed plant security cameras at main gates and sensitive plant areas.
• Involved with updating plant electrical safety tagging system.
• Setup and configured multiple user friendly computer labs with printers/faxes.
• Made and installed category 6 network cable for new end user locations.
• Actively involved with system wide upgrade to Windows 7 at the end user environment. Actively involved with system wide upgrade to Office 2010 at the end user environment.
• Installed job critical software via SMS to all clients.
• Responsible for replacing/recycling all user peripherals as needed.
• Ordered and installed Cannon Multifunction printers at major plant locations.
• Participated in an offsite mock software disaster recovery in Atlanta, GA.
• Alternate IT representative for the New York power plant as needed.
• On call support for company CEO.
• Ensured 100% Network connectivity wing wide.
• Review, monitor, and managed 85 network switches through Optivity Management Suite.
• Review and monitor the Solar network statistics model.
• Review and resolve problems (including, but not limited to status, logs, and alerts) on critical network servers.
• Responded to higher level military operations - NOSC/ROSC security directives, requests, and action items.
• Actively involved with project management, network research, implementation, maintenance, and problem solving.
• Updated, configured, replaced, and installed Business Policy Switches across the network.
• Experienced in LAN/WAN project management.
• Experienced and involved with PC maintenance, repair, updating, and conditioning.
• Experienced with the administration of network architecture, and topology.
• Able to operate, maintain, analyze, test, and monitor multiple operating systems based network platforms.
• Involved with the design and implement local area networks and wide area networks.
• Managed and supported 1500 user Active Directory networking environment supported by 20+ member server farm.
• Created and implemented network policies to ensure a secure working environment.
• Administration of Barracuda Spam Filter System.
• Firewall administration of over 40 specialized DOD programs requiring specific port and protocol configuration(s).
• Installed and administered Blackberry server and devices.
• Maintained and administered MS Exchange server.
• Planned and researched future network upgrades including services, security, core equipment, and network policies.
• "Packaged" and deployed critical security updates through Microsoft SMS and/or Microsoft SUS.
• Created and implemented VERITAS backup solution.
• Conducted quality assurance checks on network traffic speeds and utilization.
• Developed and implemented network policies at admin and user levels.
• Assisted in maintaining 100% connectivity wing wide during UTA's
• Trained in computer networking theory and practices for deployment readiness.
• Trained in network design, IP management, critical network services, and Business Policy Switch configurations.
• Assisted with Symantec Antivirus upgrades/installations across the network Actively involved with common access card installation wing wide for network logon.
• Perfomed training to ainnen on Business Policy Switch VLAN configurations and maintenance.
• Trained airmen on making, maintaining, and testing on Category 5, and Category 6 network cables.
• Handmade 65 CAT 5 network cables for network operations center rewire project.
• Involved with the installation of mission critical network switches when requested. Provided customer and administration support at all levels from users to command staff. Responsible for the maintenance of all network servers
• Prepared network training simulations for education on topics to include but not limited to: network design, IP management, critical network services, back-up scheduling, log auditing, common security exploits