In Store Shopper Representative Resume Philadelphia, PA - Hire IT People

SUMMARY:

Friendly Customer Service Professional with over 10 years’ experience in a Call Center Environment. Who is Skillful in responding to Customer's Concerns while adhering to SLA a professional matter. Seeking Remote Call Center Positions, however I am open to various types of other opportunities that will utilize my years of education and experience.

SKILLS:

Proficient In The Following: SAP {ERP},Sales Force, Peoplesoft, Slack, Citrix, Finesse Phone system,Google Docs Level3, Bandwidth, SwitchConnex5.1, ER One Ticking System, Grand Slam ASCRZendesk,Slack, Shopify, Architect Outlook, Word, & Excel

Acquired proficiencies in: Accounts payable, Accounts receivable, Payroll, Periodic accounts adjustments, financial statements preparation, Maintained general ledger, and prepared general journals entries.

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

In Store Shopper Representative

Responsibilities:

Accepted orders via Confidential App and accurately shop, bag and provided curb side delivery for each order within time constraints provided.
Communicated with clients via web chat by offering suggestions regarding possible product replacements and provide knowledge of the best products to purchase.
Assisted customers with cancellation and refund requests when required.

Confidential, Blue Bell,PA

Customer Service Rep

Responsibilities:

Responded to 75+ calls and emails regarding account balance inquiries, debit card transactions, and assisted callers with online banking portal navigation and trouble shooting in a call center environment while adhering to SOP and Metrics requirements.
Escalated high priority cases to management via SAP platform appropriately documenting case details in a thorough, accurate manner.
Provided Data Entry of customer account maintenance of corrections, & updates.

Confidential, Horsham, PA

Technical Assistance Representative

Responsibilities:

Handled 40+ inbound calls and email requests in regards to creating tickets for technical support, outages, and inquiries from clients in a call center environment.
Provided Data Entry via SAP platform of customer account information, and identify severity/urgency of inquiry.
Processed orders, forms and applications and identify and escalate priority issues and route Calls/cases to appropriate resource.

Confidential, Blue Bell, PA

Local Number Porting Coordinator

Responsibilities:

Handled inbound 60 - 100 calls and email requests in regards to the process of porting local and toll free telephone numbers that are being ported from a Telecom carrier to the new VOIP(Voice Over Internet Protocol) provider.
Facilitated the streamline process between both carriers during the entire porting process by in putting 60-100 orders per day submitted by Channel Business Partners to ensure that requested due date is obtain.
Provided Support via email, inbound and outbound calls explaining the status of submitted orders and document all communications in system.
Obtained & validated essential documents provided by partners for porting purposes (Letter of Agency, RESPORG, invoices etc.).
Assisted in maintaining problem ticket queue while upholding responses and resolutions times according to service level agreements.

Confidential, Chadds Ford, PA

LNP Administrator

Responsibilities:

Provided Data Entry 60+ LNP porting cases submitted by channel partners.
Monitored emails and submitted orders to ensure any discrepancies are resolved by the requested deadline.
Responded to inbound and outbound calls and emails from clients regarding progression of submitted cases.

Confidential, Horsham, PA

Customer Service Rep.

Responsibilities:

Responded to 80+ inbound customer inquiries regarding billing related issues, products and services provided & provided Teir1 Technical Support regarding interrupted services.
Handled escalated calls, to resolved problems and rebuilt client trust to prevent the loss of accounts.

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In Store Shopper Representative Resume

Philadelphia, PA

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