CAREER SUMMARY

• An IT professional of 13 years wif experience in both PC/MAC, MDM, Office 365, and Active Directory, Document writing providing quality service to both small and large - scale businesses.
• Please contact for FTE positions paying $90,000 or above. Contract positions must be Contract to Hire wifin 90 days at $45-50/hr. local to NYC or Remote. No Exceptions.

TECHNICAL SKILLS

Systems: Windows 7, Windows 8, Windows 8.1, Windows10, Windows Server 2003/2008r2, Mac OSX Big Sur, Catalina, Mojave

Networking: LAN/WAN, TCP/IP, DNS, VPN, DHCP, SMNP, FTP, TELNET, VPN, ICMP, IGMP, TFTP, VoIP, QOS, PoE, ISP, Ethernet, Fiber, USMT, SCCM, Cisco/Avaya VOIP Phones, Azure Active Directory (Users, Privileges, Group Policy)

Software: JamF Server, Casper, SCCM, Active Directory, JIRA, Zoom, MS Teams, BES, Airwatch, IBM MaaS360, MS Suite 16 & Office 365, OneDrive/Sharepoint, Adobe Creative Cloud, Bomgar, HelpStar, Remedy, Remedy Force, HP Service Manager, Service Now ticketing systems. Kaseya & Altiris Norton Ghost, McAfee Safeboot Encryption, VMware Workstation 5.0, ViceVersa, Juniper, Daisy, Sophos Safeguard, Bitlocker, Citrix, & Clonezilla

Hardware: HP, Dell, Lenovo, Acer, Asus, Gateway, Apple (iMac, MacBook Pro, MacBook Air), Microsoft Surfaces, iPads, iPhones, Androids, Chromebox, Avaya VoIP phones, Lexmark, HP, Konica Minolta Biz Hub 500/420/300, Xerox Workspace 5650 network printers, Oki Printers and Copiers, Able to Lift 50LBS+

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Depot Lead/Enterprise Support Tech

Responsibilities:

• Manage teh day-to-day operations of teh IT Depot for NYO while also providing Techbar Support onsite and remotely in a PC/Mac environment.
• Asset management of outgoing and incoming hardware by creating process for Master Inventory List to manage against teh ServiceNow information and Inventory tracking sheet.
• Created teh Imaging Standards for PC and Mac machine documentation.
• Coordination for laptop repairs wif Vendors and E-Waste pickup
• New Hire laptop setups for HYH and Computer refreshes built using JamF Cloud & SCCM.
• QA testing for Apple MacBook testing Adobe CC products, PLM, Printing, Wacom Tablets, Pulse Secure, and Global Protect for Big Sur & Catalina respectively
• MDM management/Two Factor authentication (Ping ID, DUO Mobile, Airwatch)
• Remote Support thru Zoom, VNC, and MSRA
• Active Directory password resets for GID accounts and AD accounts for FTE and Contractors
• Supporting Zoom, MS Office Suite, MS Teams, OneDrive/Sharepoint, Adobe CC SME, Workspace One, Citrix support for Merch Pipeline.

Confidential, NY

EUC Technician

Responsibilities:

• PC & MAC support (Win 7, Win 10, El Capitan, Sierra, and High Sierra)
• Upgrading users from Win 7 to Win 10, Upgrading users from El Capitan to Sierra/High Sierra
• Supporting C-Level Executives (CEO, Executive Chairman, EVP’s, SVP’s, VP’s, and EA’s)
• Support for MS Office 365 Suite including Skype for Business on both PC & MAC.
• Audio and Video Conference Room setup and maintenance using Microsoft Surfaces, Surface Hubs, and Mobile Carts
• Supporting and troubleshooting user applications SAP, Sophos AV, McAfee AV, Kronos, SharePoint, One Drive, Cisco Anyconnect, Adobe Creative Cloud, Just Enough, and Enterprise Connect using teh Service Now ticketing system.
• Imaging and deployment using JSS, Casper Imaging, SCCM for PC, Inventory tracking via Service Now - CMDB
• Setup of iPhones & iPads
• Deskside Support Lead for 4 Sites across NYC (FNG, NatGeo, Yes Network, HTS/NatGeo)
• Upgrading users from Win 7 to Win 10, Upgrading users from El Capitan to Sierra
• Provided C-Level Support to President, EVP’s, and SVP’s of FNG
• Support for MS Office 365 Suite including Skype for Business on both PC & MAC
• Audio and Video Conference Room setup and maintenance along wif Chromebox setups for TrueX in conference rooms and offices
• Setup and Configuring Avaya VoIP phones. iPhones, Android, and Blackberry phones for users
• Supporting and troubleshooting user applications Kronos, Citrix, CRM, Salesforce, Wide Orbit, Quip, Slack, Zoom, Sophos Safeguard Encryption, Bitlocker Recovery, Box Sync, DUO Mobile, VPN, OKTA Verify using teh Service Now ticketing system
• Imaging and deployment using JSS, Casper Imaging, Self Service for MAC’s, SCCM for PC, Inventory tracking via Service Now - CMDB
• Setup of iPads and other tablet devices
• PC & MAC Environment support (Win 7, Win 10, El Capitan, and Sierra)
• Built a Linux Based Fog Server, Created Images and deployed images for user machine
• Setup network and personal printers, troubleshoot Citrix services, setup and troubleshooting Office 365, setup local admin user accounts.
• PC Environment (Windows 7)

Confidential, Brooklyn, NY

Systems Engineer

Responsibilities:

• Create and Deployed Images through FOG Server and post imaged on Lenovo & HP Laptops.
• Create User Accounts in Active Directory and Office 365 server
• Password resets in Active Directory and Office 365
• Add and removed user accounts on MacBook Pro’s and updated MacBook Pro’s.
• Patching on Meraki Switches and IP Phones and Testing of network equipment mounting of WAPs
• PC & Mac Environment (Windows 7, OS X Yosemite)
• Checked network connectivity on end user’s machines and printers through mapping printers and opening documents from network drives after LAN refresh
• Disconnecting and reconnecting of user PC’s during teh PC move project and providing End User Support.
• PC Environment (Windows 7)
• Upgraded End Users from MS Office 2010 to MS Office 365 Client Application
• Reconfigured teh end users Daisy application after conversion to Office 365
• PC Environment (Windows 7)

Confidential Brooklyn, NY

Systems Support/Assistant Project Manager

Responsibilities:

• Provided Support for teh Summer Project for teh Explorer Charter Schools/Uncommon Charter Schools which consisted of QA & QC of Staff and Student Laptops & Desktops
• Assisted teh project manager wif coordinating tasks for teh daily operations at our 6 locations across Brooklyn
• Responsible for enrolling iPhones into MDM (IBM MaaS360) and creating iTunes accounts & Emails
• Resetting user accounts in Office 365 portal and Active Directory
• Chromebook setup and enrollment
• Monitoring teh printer server & monitoring network equipment at our sites
• Patching of Cisco Switches
• Inventory management through EZOffice, delivery tracker, and Google Docs
• PC Environment (Windows 7)

Confidential, NY

Desktop Support Technician

Responsibilities:

• Responsible for handling tickets through teh Remedy Force ticketing system
• Active Directory password Resets
• Mobile Device Support & iPad Support and deployments
• Re-Imaging, Machine Builds and Deploys using Ghost and encrypting laptops wif McAfee
• Tickets through Remedy: Moves, Virus Scans, VoIP Phone Deployments, Software Installs and issues, Outlook issues, Switch Patching, and VPN using Juniper)
• PC Environment (Windows 7)
• Provided Day 1 Support to over 8,000 Newly Converted Outlook Users from Lotus Notes
• Responsible for Tickets in HP Service Manager Ticketing System relayed to Outlook Issues & Assisting teh Horizon Service Desk wif Outlook/Lync Tickets
• Test interaction between Outlook client and OWA also testing coexistence functions between Outlook and Lotus Notes (Meeting invites, E-Mails, Etc.). Verifying mail, calendar and contacts has been migrated from Domino Sever to Exchange.
• Responsible for Removing Users Blocked by Group Policy and confirming that Outlook and Lync clients has been installed for teh end user.
• PC Environment (Windows 7)

Confidential,NY

Desktop Support Technician

Responsibilities:

• Provided technical support to over 20,000 users in a Windows XP/7 environment
• Provided support in teh Migration from Windows XP to Windows 7 & provided support in teh Migration from Lotus Notes to Outlook 2010
• Responsible for IT Tickets in Remedy
• Responsible for IT Service Portals such as installations of printers, hardware moves, software pushes using Push It Application via Altiris Agent, configuring users for Remote Access Rights in teh Active Directory, & PC Deployments for new hires (Dell Desktops & Laptops), Printer maintenance on Konica Minolta Biz Hub printers 500/420/300 and Xerox Workspace 5650 network printers.
• PC Environment (Windows XP/7)
• Provided technical support to about 1,000 users
• Responsible for IT Tickets using teh HelpStar application which consist of application deployment using Kaseya (AVG Anti-Virus, Adobe, iTunes, Smartboard Software) & Remote installations through Dameware for teacher/faculty members software (Worksheet Factory, iTunes, Smartboard software, Adobe Reader, Flash Player, Acrobat, AVG Anti-Virus, Java), Break Fix
• Assisting in Disaster Recovery during Hurricane Irene
• Computer Lab setup consisting of 65 Lenovo desktop computers and 40 Lenovo netbooks wif Cisco switches and routers, Avaya & Cisco Phone Installations, Oki Network Printers, & VMware Workstation 5.0 PC Environment (Windows XP/7)
• Provided Technical support to in-house and outside clients in teh Tri-State area in a Windows XP/Vista environment
• Installations of Windows Operating Systems (XP and Vista), Break Fix, Virus/Malware Removal on client computers
• Maintained HP Server wif Windows Server 2003 and created teh AD Accounts and Exchange accounts for teh our IT team
• Computer lab setup wif 22 Acer desktops, 1 Acer Server, Crumping of 25 (RJ45 Cat5) cables, Patching Cisco switch, Configuring Linksys Wireless Router