Senior Manager | Consultant Resume - Hire IT People

SUMMARY:

A proven management philosophy, style and set of accomplishments that spans across several sectors.

SKILLS:

Visionary Strategy

Innovative Thought Leadership

Collaborative Management Style

RELEVANT EXPERIENCE:

Confidential

Senior Manager | Consultant

Responsibilities:

Provided strategic business consulting, managed clients multi - million dollar growth campaign and expanded clients customer base by 171.43%.
Developed and oversaw growth campaigns including marketing and public relations.
Created professional grade websites and print media, ghost writing, speech writing and staff management for non-profit clients.
I managed a multi-national staff that includes designers and programmers in the Philippines and India as well as account managers in America.
Directed a senior executive council responsible for organizing three annual conferences with $600,000 budget and communicating and implementing directives and senior initiatives to 76 senior managers of non-profit com.

Confidential

Senior Network Analyst

Responsibilities:

Led the start up of a new team of Network Analyst organized to manage Confidential relationship with Local Exchange Carriers (LEC) to increase company revenue by lowering the average time to repair a circuit from the initial report to the LEC until its resolve.
Developed, implemented and oversaw all new processes including the reception, analysis, monitoring and resolution of reported network problems; dissemination of work and information; and troubleshooting protocols.
Managed team of five network analyst including providing guidance to team members in the testing of all service types; managed all aspects of the team ticket queue; evaluated and directed group training needs; delegated team work and disseminated information.
Developed processes for and oversaw the handling of chronic trouble reports.
Subject Matter Expert (SME) concerning all Confidential Service Assurance Process' and Procedures.
Prioritized team workload, accepted first and second level escalations, and collaborated on annual personnel reviews.

Confidential

Senior Network Analyst

Responsibilities:

Managed team of 14 network analyst.
Effectively reduced Confidential back log of long duration and chronic reports ultimately managing Confidential mean time to repair by gaining commitment and support from relevant organizations.
Performed a critical evaluation of long duration and chronic trouble tickets reported for resolve.
Identify poor ticket management, poor technical judgment, LAN support system failure, inadvertent omissions or errors committed by Confidential field engineers, and any operational organization involved in the troubleshooting process.
Endorse, create and/or articulate a plan of action, giving a clear strategy for progressive development.

Confidential

Network Operations Specialist

Responsibilities:

Led team of eleven network operation specialist; developed 50 page training manual for new hires and junior level specialist.
Responsible for in-depth troubleshooting and repair of all data and voice service types.
Manage trouble reports - analyze circuit history and current state, perform diagnostic test via remote resource access to determine the trouble cause, involve Confidential internal agencies as well as LEC and customer vendors in order to restore service, cooperating with timed-activity based process which measures average time to repair a circuit.

Confidential

Network Operations Specialist

Responsibilities:

Perform digital transmission and Confidential troubleshooting for installation and redesigns of private line circuits, outside plant operation, preventative and emergency maintenance of circuits and test equipment.
Perform pretest, post test and loop requirements on special projects manage vendor, LEC and customer.

Confidential

Customer Service Advocate

Responsibilities:

Perform analysis on billing data to insure financial integrity and billing accuracy.
Support external departments in determining optimal solutions to meet wholesale customer billing requirements.
Identify potential customer/revenue impacts.
Special projects as needed. Interact with customers to ensure timely and proper resolution of delinquency and billing issues.
Negotiate to creatively arrange payment of account while effectively meeting company objectives.