SUMMARY:

I am an experienced technical team lead with a background in Software Engineering, development and administration. I have filled multiple roles including Software Engineer, System Administrator, Project Manager, Team Lead, Task Order Manager, and have been a good fit as a sole technical resource or as a member of a team. I am familiar with both waterfall and agile software development life cycles and have a track record establishing and implementing efficient development processes and procedures for my projects, resulting in stable and consistent test and production environments. I have managed a task order with multiple projects through successful upgrades and have contributed to several successful proposals and have been involved in interviewing and screening hundreds of candidates.

TECHNICAL PROFILE:

Software: Postman, Splunk, Avamar, NetIQ, Drupal, Documentum Content Server, xPlore, Taskspace, ACS, BOCS, Administrator, Webtop, Desktop, Composer, Process Builder, Document Transformation Services, Application Builder, Application Installer, Workflow Manager, Doc Input, Archive Services for Reports (ASR), InPutAccel, Captiva Capture, McLaren Enterprise Engineer, Web Publisher, Records Manager, RightSite Server, Intranet Client, CYA HotBackup, Oracle database, MS SQL Server, Eclipse, Visual Studio, C++, PHP, Java, Oracle SQL Developer, BEA WebLogic, IBM Websphere, Apache Tomcat, JBoss, InMagic’s Textbase, InMagic’s Web Publisher Pro, MS Custering Service, Veritas Clustering Service, CheckPoint Firewall, Veritas Backup Exec, Novastor, AutoCAD, Autodesk Land Development Desktop, ESRI Arcview, Axium Protrax, MS Exchange, DNS, WINS, NAT, TCP\IP, Active Directory, LDAP.

Operating Systems/Environments: VMWare, VCenter, VCE, RHEL, AIX, Sun Solaris, Windows Server, MS Windows, DOS, Novell MAC OS.

Development: Jboss Developer Studio, Visual Studio .NET, Documentum DFC, Documentum API, Documentum DQL, C++, Visual Basic, Eclipse, Oracle SQL Developer, JBoss Developer Suite, Visual Studio, PHP.

PROFESSIONAL EXPERIENCE:

Confidential

Operations and Maintenance Specialist

Responsibilities:

• Providing operations and maintenance activities for the Trademark Trail and Appeal Board suite of applications.
• Resolve any issues found during daily health checks, restore services as needed and debug reoccurring issues.
• Perform optimizations as needed.
• I resolved an issue with one of the Confidential batch jobs that had not been running correctly for the past fourteen years.
• Work with support groups in conducting security reviews and enhancing the systems to meet compliance standards as needed.

Technical Team Lead

Confidential

Responsibilities:

• I started working at IIa managing a project to upgrade Captiva InputAccel for a Trademarks system.
• Despite lacking some key source code, the project had a short deadline which was completed on time and within budget.
• My duties include helping the team members prioritize work, arrange coverage of routine tasks if there is a priority situation, assist team members with assessments of requests for additional functionality or fixes, reviewing the team monthly activities and reporting significant accomplishments to the Confidential Task Order Manager and providing additional communication or clarity with Confidential Team Leads or other personnel when needed.
• I also led additional efforts including organizing ad - hoc priority requests and compiling the results in a format suitable for the Confidential customers, such as requests for the entire team to conduct ad-hoc system testing and presenting the results in a meaningful way, quickly.
• Another special project I led was system review and knowledge capture process where a Kanban was used to identify previously undocumented system tasks, which were then documented and validated by different team members.
• I expanded my role to also be the technical lead for the Trademarks Operations and Maintenance product line, adding a team of nine developers overseeing 36 Confidential Systems.
• During that time I was the facilitator and scrum master for a daily call with Trademark business stakeholders.
• That meeting went from a tense, acrimonious meeting, to become a smooth, efficient and more productive call.
• I was also the primary point of contact for three systems, one Corporate and two Patent systems, and backup point of contact for three others.

Confidential

Systems Administrator

Responsibilities:

• I provided System Administration support for Confidential.
• I provided primary system support and optimized and stabilized the development, test and production environments.
• I resolved Documentum errors by applying module updates and identifying code issues and working with the development team to resolve them.
• I provided user support through direct email and Remedy tickets.
• I implemented NetIQ system monitoring and Splunk log management.
• I worked on the final push to complete an extensive migration and upgrade from Documentum 6.6 to 7.2 and moving from dedicated hardware to a VMWare\VCenter\VCE system.
• I documented standardized module validation processes and procedures.

Confidential

Systems Engineer

Responsibilities:

• I started off at SalientCRGT supporting the Confidential ’s Reference Document Management Services (RDMS) Operations and Maintenance task as a Software Architect.
• After a few months, I began leading the task through a couple of successful releases, delivering additional functionality, stability and fixes.
• At that time, RDMS was a Documentum 6.5 SP3 solution integrated with oXygen 12 and Mark Logic 4.2 and was used as the Official repository for the Patent and Trademark manuals, documenting the Patent and Trademark rules and regulations.
• Once the product was stabilized and internal processes and procedures were established,
• I moved over to lead the Supplemental Complex Repository for Examiners (SCORE) upgrade task which had fallen behind schedule and involved upgrading the SCORE application from Documentum 6.0 SP1 to Documentum 6.7 SP2, and migrating from AIX and Websphere Application Server to Linux and JBoss Application Server. After the successful SCORE upgrade, I became the Task Order Manager for the Examiner Tools 1 task, which included four Patent Examination Automated Information Systems (AIS’s) including SCORE, PSIPS (Publication Site for Issued and Published Sequences), PatentIn, Checker. When that task was successfully completed, I moved to providing level 3 Operations and Maintenance Support for several systems including the bulk of the Confidential ’s legacy patent processing systems plus other specialized systems such as internal reference libraries and the Emergency Notification System.
• Fees from patent applications are the largest source of income for the Confidential, thus supporting the patent application processing systems is of the highest priority for them.
• Lastly, a less tangible but significant aspect of my work for SalientCRGT has been to make problems and potential problems outside of my immediate tasks, go away.
• This has often been accomplished by working with management to identify issues or potential issues and then assisting other staff to resolve the issue.

Confidential

Technical Services Resident

Responsibilities:

• My daily tasks included primary administration of the Exchange’s three production Documentum systems supporting over 40,000 users in a large-scale retail implementation comprising 62 servers and twenty-three unique applications, including Captiva InputAccel, Imagitek’s Prodagio and EMC ASR products in mixed AIX and Windows environments.
• This implementation directly supported the Exchange’s ability to pay its vendors on time and was therefore highly visible to senior management.
• Additional tasks included upgrading the various environments to the most current versions and supplying the necessary documentation to support the Exchange’s ownership and ongoing maintenance of the systems.

Confidential

Documentum Administrator

Responsibilities:

• I provided Documentum Administration level three services as described above.
• Confidential stabilized the production systems by upgrading environments, applying critical hot-fixes, modifying maintenance jobs and establishing efficient Software Development Lifecycle procedures.
• One important aspect to Confidential ’s mission was to build bridges and establish technical competence between EXCHANGE’s development and infrastructure teams.
• Another aspect was to train EXCHANGE personnel in Documentum best practices, ranging from emphasizing the importance of reading the appropriate documentation first to the nuances of EMC’s support website in searching for solutions.

Confidential

Senior Software Engineer

Responsibilities:

• I provided Documentum Content Server Administration, implementation and development assistance for the IRS’ Criminal Investigation Branch’s (CI) Investigation Scanning and Documentum Management (ISDM) project.
• This included specifying the infrastructure for the ISDM Pilot, and installing and configuring all of the Documentum 6 and prerequisite products to support the development of ISDM such as optimizing IBM’s WAS and configuring LDAP synchronization with the existing Active Directory for user creation and authentication.
• I wrote several queries used for reporting purposes and made several advanced Brava configurations modifying the out of the box Brava behaviors and menus, and modified the default InputAccel eScan login screen.
• I contributed significantly to project-related documentation, being the primary author of the ISDM Build documentation, several white papers (Implementation Guidelines, Workstation Requirements, D6 analysis), architecture diagrams, the Audit Plan and the ISDM Site Deployment Plan.
• Confidential also contributed to other key ELC documents such as the Audit Plan, Logical Design and Tailoring Plan.
• I worked closely with internal CM resources maintaining and updating the various environment matrixes.
• I coordinated the development, test and resolution activities, providing assistance to the various team members when needed.