Field Service Engineer Resume Everett, WA - Hire IT People

PROFESSIONAL PROFILE:

Computer Technician and consultant with background in imaging, general system installation, component installation, and general troubleshooting.
Seeking position with opportunities for expanding upon existing skill base. Background also includes software and hardware security, at both Confidential and Microsoft.
Proficient with troubleshooting
MTA Certified for Operating System Fundamentals and Security Fundamentals
Good knowledge of LAN systems
Good at working independently or in a group
Good at leading others as well as being led by others
Virus and spyware removal
Experience with Windows 7, 8.1, and 10 OS
Comfortable with computer diagnostics and repair
Good at managing tight deadlines
General knowledge of server management
Hardware support and troubleshooting
Accomplished with mobile devices
3.8+ GPA
Efficient
CyberPatriot Participant for 2 years
A+ Certified
Mild experience with coding languages and systems
Proficient with CAD software
Able to keep a level, calm manner with irritated and difficult customers
Easily able to learn ticketing software
PowerShell
Active Directory knowledge
Consistently received a remarkably high rate of clientele satisfaction.
Able to diagnose hardware and software failures and resolve technical issues with a high success rate.
Designed and assembled multiple computer systems.
Configured operating systems and software for Windows 7, 8.1, and 10 including mobile platforms.
Vast knowledge of Apple iOS and basic knowledge of Apple OSX, Android, and Linux systems.
Repaired various computers, server racks, and mobile devices for schools, personal use, and businesses such as Confidential and Microsoft.

JOB EXPERIENCE:

Field Service Engineer

Confidential, Everett, WA

Responsibilities:

Started out as remote work, gathering information from technicians at various companies, in order to compile all relevant information into a Runbook that would allow Confidential to take over the IT operations at those companies. role transitioned to being an onsite “shadow phase” with the purpose of refining and completing the knowledge contained in that Runbook.

Desktop Support Analyst

Confidential, Redmond, WA

Responsibilities:

build, image, deploy, and maintain all hardware used by the game developers.
Troubleshooted various issues caused by everyone switching to a work from home situation and worked mostly on my own but also as the primary contractor/tech, supervising the 4 interns that worked on my team.
The role was originally for 18 Months but due to the studio redesigning the team they decided to terminate my contract 14 months early so they could hire for another part of the team.
Managers had no issues with the work I was doing, but they ran out of budget for my part of the team.

Windows 10 Technician & Factory IT Support

Confidential, Everett, WA

Responsibilities:

Worked on my own, overnight to migrate windows 7 computers to windows 10 using various software and hardware methods.
On average I oversaw the upgrades of 5 - 15 devices per night, with nearly 1600 documented tickets. I have also assisted with re-images and “hot-swaps” on several devices, both laptops/tablets and desktops. Cable management is a daily thing as without it the cables get in the way of production.
I was moved to the standard Factory IT Support role. Assisted with maintaining the devices needed to keep production going, including replacing hardware, monitoring servers, checking with status of airplane moves so we could disconnect and reconnect the fiber optic lines to provide internet.
I have also worked on audit and re-image/replace projects of up to 180 devices at a time.

Customer Service Associate

Confidential, Smokey Point, WA

Responsibilities:

Able to work problems out with customers for various reasons to achieve optimal results.
Easily able to understand what a customer is asking for, and quickly recognize how to best resolve the issues.
Constantly resolving issues caused by various bugs and glitches in portions of the program.

Technical support/Consultant

Confidential, Arlington, WA

Responsibilities:

Able to develop and maintain positive customer relationships.
Consistently and quickly respond to customers emails.
Currently assisting an elderly lady with her iPhone once a week, and as needed assist 2 other families with their phones, computers, printers, etc.

IT Technician at Confidential 306

Confidential, Marysville, WA

Responsibilities:

Disassembled and removed all Smartboards, Projectors, Computers, and Monitors/TVs from the old campus.
Assisted with documentation and listing for school technology surplus sale.
Additionally, I led one of the teams in charge of setting up the two computer labs in the new school building.

We provide IT Staff Augmentation Services!

Field Service Engineer Resume

Everett, WA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship