HelpDesk Representative Resume

SKILLS:

Excellent Communication

Effective Time Management

Outstanding Analytical Skills

Great organizational Skills

Diverse Populations Experience

Troubleshooting

Strong Problem Solving

Customer Service

Help Desk

EXPERIENCE:

Confidential

HelpDesk Representative

Responsibilities:

Password resets, installing Microsoft Teams apps, and providing Customer Service.
Document technical issues and escalate issue as needed. Use Citrix
To access Easy Vista, use Active Roles Service (Active Directory), remote login
To computer using SCCM - RNK Console and Remote Assistance PVMSD to do password resets and check any reoccurring errors that users Are experiencing.
Use Skype and Microsoft Teams to communicate with team and clients
And conduct virtual calls to assist users with technical issues being experienced.

Confidential

Jr IT Support Specialist

Responsibilities:

Reimage Lenovo ThinkPads by connecting Lenovo ThinkPads to
Wired network using Ethernet cable connected to cable matters adapter
Booting to boot menu, resetting passwords, detecting spam emailsRemotely troubleshooting computers, inventorying Lenovo ThinkPads and
Mini Desktop Computers, configuring One Cloud apps, installing One Cloud
Driver software, installing One Cloud apps, installing printer driver softwareAssigning Group Policy Object Permissions, using Excel spreadsheet to transfer users to
Active Directory, and using Virtual Private Network.

Confidential

Help Desk

Responsibilities:

Remote setup Avaya phones wired/wirelessly.
Check network cables are connected to a Net Gear switch and modem/router device.
Remotely assist with installation of wirell pods for wireless network setup.

Confidential

Help Desk Representative

Responsibilities:

Troubleshooting mobile devices, tablets, computers, touch screens, Windows 10 operating systems, Mac OS, iOS, 1pos, registers, password reset, remote troubleshooting, and troubleshooting printers.

Confidential

Inbound Technical Support

Responsibilities:

Conversing while navigation of a CRM platform simultaneously
Remotely troubleshooted slow internet connections
Assist businesses with resolving internet connectivity issues
Technical support with resetting passwords, creating new accounts and data usage
Provides dispatch for service equipment.
This position was an IT & Billing - based position but ended up being more billing.

Confidential

Ranger

Responsibilities:

Anticipated and solved problems; improves operations for quality customer service
Maintained active surveillance of the garden by foot and vehicle patrols
Served as first responder to all emergency s coordinated police & medical response
Alcohol compliance officer