Technical Support Technician Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Technical Support Technician

Responsibilities:

Helping end users, with my vast knowledge with all Microsoft OS versions.
Assisting customers with working knowledge and experience of IIS and SQL, Network, serial and modem communications and excellent customer service verbal and written skills.
Troubleshooting and finding resolutions to complex technical problems, including installs, migrations, advanced software configuration, hardware support and network communications troubleshooting.
Ability to reproduce product issues to determine symptoms, root cause and solution or workaround.

Confidential

Technical Support/Trainer

Responsibilities:

Provide technical and network problem resolution to end - users by performing a question diagnosis while guiding users through step-by-step solutions.
Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting email issues.

Confidential

Technical Support

Responsibilities:

Understanding relationships between complex Internet programs, protocols, and Unix operating system.
System Administration "how to" support for Internet servers. Support for core services (Apache (HTTP), Sendmail (SMTP), POP/IMAP, FTP, Telnet, Cron, and e-commerce).
Support for core services and installation and configuration support for Confidential provided third party (non-core) applications such as Microsoft FrontPage Server Extensions.