Desktop Support Resume

SUMMARY

Seeking a career position in the desktop support field which will enable me to use my strong IT, communication and motivational skills to accomplish objectives that support departmental standards, procedures and corporate values.

TECHNICAL SKILLS

Active Directory, Exchange, VMWare, Windows, ServiceNow and Jitbit ticketing systems.
Microsoft OFFICE 365, Windows OS XP, Vista, 7, 8, 10, IPhones, IPads, Android, several internet browsers
Avaya VoIP Phones, Windows Servers, and Cisco Router and Switches.
WIFI, VPN, Security Tokens, SCCM, Internet, Microsoft Office applications, Microsoft Windows, Virtual Machines.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support

Responsibilities:

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Provide as 2nd level (Tier II) support to other helpdesk technicians.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks. Self - motivated to identify and solve customer problems and to improve the service delivered by the CMIS department as a whole.
Takes on added responsibilities to manage and administer customer support systems and departmental systems.
Works with other department team members to insure good cross communication and cross training.
Perform other duties assigned as by the manager.

Confidential

Technical Support Specialist

Responsibilities:

internal customer service, help desk support, SCCM, password resets, data entry, opening and resolving tickets using ServiceNow ticketing system, troubleshooting, inbound and outbound calls, software installations, system updates, active directory, secure authentications, end-user verification, technician assistance, VPNs, wireless networks, mobile devices such as tablets, phones and laptops.

Confidential

IT Services Specialist

Responsibilities:

Duties include: internal customer service, desktop/help desk support, password resets, data entry, opening tickets, troubleshooting, inbound and outbound calls, security checks with PowerShell, hard and software installations, system updates, active directory, secure authentications, technician assistance, security tokens, VPNs, wireless networks, mobile devices