SUMMARY

• Exceptional IT Leader. High integrity focused and driven leader actively pursuing opportunities with organizations where strategic vision, decisive management style, and expertise in leading enterprise - wide IT infrastructure, business Impact, incident & problem management, and application implementations will be held at a premium. Motivated Customer Service Professional towards innovation.
• Transformational leader credited with building and managing cross-functional teams, with the unique ability to overcome objections, build consensus, and drive winning results through advanced technology; experienced in leading high-profile IT initiatives affecting thousands of users and which result in measurable gains in quality. Incident Management Urgency.
• Effective Communicator with the ability to convey complex ideas to audiences of diverse backgrounds, education, and business exposure. Well versed in establishing relationships of trust and confidence at all levels.
• Respected Strategist non for the ability to align operations strategies to achieve all performance targets on schedule, leveraging interpersonal skills, presentations, collaborative effort with technical, clinical, administrative staff, and industry experience in infrastructure, clinic, education, telecommunication. IOT Manufacturing Support
• Solid experience with at least twenty (20) years of professional experience in technology retail operations, telecommunications support, problem management, incident resolution, medical manufacture operations, IT enterprise operations, and support operations, including experience troubleshooting and supporting computer & cloud applications. At least fifteen (15) years of experience supervising network operations, infrastructure projects, data center, telecommunications, vendor management, technical staff, clinic, Point of sale (POS), payment systems, developers, ERP support staff, desktop, and halpdesk. Managing 10-50 departmental staff both local and remote across the US, Canada, and Europe in all areas of business.

TECHNICAL SKILLS

• Team Leadership
• Client Innovation
• Project Mgt
• Continuous Improvement
• Problem Management
• Customer Focus
• Change Management
• SCADA
• Incident Resolution
• Physical, Network, Data Security
• Content Management Systems Data Center
• Security
• Strategic Thinking
• Business Acumen
• IT Procedures
• Leadership | Communication
• Analysis |Teamwork
• Resourceful Problem Solver
• Operational Excellence
• Vendor Management
• Contract Management
• Remote Team Management
• Cloud/On site Storage
• Performance Plans
• Reporting |NIST Cybersecurity
• HIPPA |PCI | Retail
• POS |Cloud
• Telco |DR |SOX

PROFESSIONAL EXPERIENCE

Confidential, Houston TX

Consulting Director Technical Services | Storage Engineer

Responsibilities:

• Manage and monitor 172 Microsoft Windows 2008R2 - 2016, Red Hat Linux, HP, Hitachi, and Datto Storage system servers.
• Currently managing 50 remote client’s server, NAS, SAN, cloud backup, and DR recovery storage environment.
• Provided troubleshooting support and restore 10 servers within 1 hour for Nashville Airport to minimize downtime.
• Manage established contracts, and SLA’s for 24X7X365 support model.
• Provide daily reporting, monitoring, and technical consultation.
• Project DR Planning and Testing

Confidential

IT Operations Director

Responsibilities:

• Provided Technical Leadership & Hands On support to 14 employees while overseeing IT department operations, Helpdesk, System Administration, Data Center, and Desktop support.
• Successfully managed projects to include Windows 7 to 10 migration, Dell hardware & software evaluation, 3CX cloud VoIP, 3rd party ERP integrations, Office365, PCI Compliance, smart classrooms, Cisco Wireless deployment, Telecommunication Fiber, mobile applications, POS, physical/data/network security, and Okta single sign-on.
• Oversaw strategic day to day direction and execution of computing, vendor management, WAN/LAN network connectivity, architecture, and infrastructure, applications, systems, printing, projects, IT resources to support over 4000 students, and 1100 facility/staff, at the University.
• Developed and implemented policies, procedures to ensure system security and reliability while responding to customer incidents utilizing ServiceNow ticketing system.
• Installing, configuring, troubleshooting, resolving and maintaining university security, hardware, and software.
• Manage enterprise scale SAN, NAS, NetApp, Hitachi and evaluate & implement cloud technologies for storage, backup, and DR environments
• Designed CenturyLink SDWAN/MPLS Network to support 20 Nurse Clinical training sites throughout US clinic & hospitals.
• Successfully managed projects to include Windows 7 to 10 migration, MAC upgrades, 3CX cloud VoIP integration, 3rd party ERP integrations for dorm’s, developed plan to combine all applications to LastPass single sign-on, One Drive, Box.com, Google Drive, data & physical security.

Confidential

Enterprise Technical Director

Responsibilities:

• Assessed over 100+ vendors within sixty days to collaborate with University and scaled down to twenty-five selected vendors while evaluating contracts for hardware, software, and networking services.
• Slashed 10g internet line costs from $11K a month to $4K, saving over $84K annually for 2019.
• Project managed the cleanup of asbestos under floor of data center completing in February 2020 with zero downtime.
• Working with all University departments in combining 120 applications to SAML2.0 single sign on (SSO) to improve security posture.
• Directed multiple network projects in support of 2019 Democratic debate on campus, first homecoming for University in ten years, onsite datacenter replicating to offsite level 3 disaster recovery site, SAN, NAS, and cloud storage Clinic & Legal certification.

Confidential

Director Technical Services

Responsibilities:

• Provided Technical/Hands on Leadership to 10 employees while overseeing IT department operations.
• Managed IT daily operations for 200 retail, commercial locations spanning Texas, Mississippi, Florida, Arkansas, and Alabama.
• Oversaw daily network WAN/LAN/SDWAN/PCI Compliance operations for over 200 retail commercial locations supporting ATM, POS, and credit card equipment.
• Revamped onsite datacenter Dell storage, cloud, NAS, VMware storage, electric loads for new generator, environmental monitoring, and security access control.
• Managed 200 retail locations and setup new locations into SDWAN/MPS utilizing cradle point technology.
• Research and implemented change control procedures, Duo single sign on, incident management, Knowbe4 phishing training, SolarWinds, and Darktrace self-learning cyber AI.
• Project managed Office 365/Exchange 2010 Hybrid system deployment to support 165 cooperate employees, and 218 retail gas stations email requirement.

Confidential,

Director Technical Services | Helpdesk Director

Responsibilities:

• Provided Technical/Hands on Leadership to 35 employees while overseeing IT department operations.
• Maximized customer service satisfaction by 90% by reviewing Service Now ticket backlog, SLA compliance, and assigned department group management to clean up, follow-up, and close upwards of 500 tickets in 30days.
• Assumed leadership role over multiple infrastructure initiatives associated with the overall daily leadership to a staff of 35 contract & university employees in support of 3000+ students on the main campus, and 20 satellite offices throughout Tennessee utilizing Windows 7,10, MAC.
• Maximized customer service satisfaction by 90% by reviewing Service Now ticket backlog, SLA compliance, and assigned department group management to clean up, follow-up, and close upwards of 500 tickets in 30days.
• Completed VoIP telephone deployment and shutting down six ATT PRI lines, savings the University approximately $6K per month.
• Project managed $1.2 million Data Center upgrade to include new raised floor, Liebert AC Unit, environmental monitoring, and security access control.
• Provided technical project management to CISO to setup Splunk, Mimecast, SolarWinds, Rapid 7, and Palo Alto for overall Cybersecurity NIST framework.
• Reviewed & canceled over one hundred service contracts/agreements/warranties, saving the University $200k a year in reoccurring cost from February - March 2018.

Confidential

IT Manager

Responsibilities:

• Provided Technical/Hands on Leadership to 10 employees and 5 remote employees
• Managed and endorsed 10 remote consultants supporting 1500 legal customers spanning Texas and Louisiana.
• Project managed 16 projects surrounding business software, datacenter evaluation, sinology, dell storage infrastructure upgrades, IT integration & acquisition, building, office moves, rapid 7 scans, evaluate hardware & software.
• Procured $1.5 million in IT equipment, WAN/LAN routing, software, and storage, in supporting legal clients.
• Prepared RFP, bid proposals, contracts, the scope of work, and other documentation for IT projects; maintained and updated policies, procedures manuals, and client documentation, cause, and risk analysis.