Technical Support Specialists Resume Addison, IL - Hire IT People

SUMMARY

A+ Certified PC Technician utilizing knowledge and customer
service skills to achieve customer satisfaction. Experiences include software installations, break - fix repair, migrations.
SKILLSA+ / Network + / Customer Service Skills at all Levels / Hardware Upgrades / Software Installations / Data Transfers / IMAC / PC Deployments / Troubleshooting / General Repairs / Field Service

PROFESSIONAL EXPERIENCE

Technical Support Specialists

Confidential, Addison, IL

Responsibilities:

Provide technical phone support for Floor and Ceiling lift and Tubs
Assist technicians and customers wif part identification and/or ordering
Provide technical support to customers on Confidential equipment
Set up service calls, process orders and provide Return Authorization wifin SAP
Assist maintaining email and phone queues
Contracted by Adecco Technical
Provide technical support to field technicians servicing Sharp products
Track all calls and update case files on Call Tracker
Assist technicians in troubleshooting and suggest recommendations for repair
Research and provide part information, or assist in reading schematics or procedures for troubleshooting and repairs
Make recommendations for repair in triage queues, dispatch technicians

IT Consultant

Confidential, IL

Responsibilities:

Desktop Support Technician

Confidential, Des Plaines, IL

Responsibilities:

Technical Support Technician

Confidential, Schaumburg, IL

Responsibilities:

Contracted to Zurich IMAC/DSS Team
Imaged Dell PC’s wif Win XP and installed required department software
Replaced PC’s at end of lease, transferred user’s data to new PC’s
Corrected\added software issues either in person or via remote access using Dameware
Assisted in deploying Dell PC’s for Catastrophe team
Also assisted in departmental moves, installs and removals of PC’s

Field Service Engineer

Confidential,Des Plaines, IL

Responsibilities:

Repaired HP laptops at client location
Retrieving ordered laptop parts from headquarters
Check ticketing system to view diagnosed problem(s)
Assisted in company moves and conversions
Contracted to G.E Healthcare to identify and receive medical equipment sent in by Field Engineers.
Researched POs sent in by vendors using Oracle, identify and tag parts.
Entered data on spreadsheet using Oracle or MS Excel.